Customer Success Manager

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

About UsAt Sully.ai, we are dedicated to revolutionizing healthcare.We believe that everyone deserves access to excellent medical care. Unfortunately, the current healthcare landscape is riddled with delays, misdiagnoses, administrative inefficiencies, and clinician burnout.Our Mission: One Human, One Doctor. We create AI-powered teammates designed to assist healthcare professionals—be it scribes, nurses, receptionists, or translators—utilizing our proprietary cutting-edge models in real-world healthcare settings.Our Success:Over 450 organizations onboarded in just 16 months.Our AI agents save approximately 2.8 hours of administrative work daily and reduce onboarding time by 85%.More than 5 million clinical tasks completed across 36+ specialties.Successfully raised $25 million from notable investors such as Y Combinator, Eric Yuan, Amity, and Semper Virens.Our patented AI architecture, MedCon-1, significantly outperforms models like GPT-4.5, Gemini, and Claude in clinical reasoning tasks.We seek exceptional talent capable of achieving one year’s worth of output in just four months.Key ResponsibilitiesManage Client Relationships: Cultivate strong partnerships with C-suite executives, VPs, directors, and clinical leaders; lead all client meetings, check-ins, and quarterly business reviews.Drive Outcomes: Establish success metrics, design adoption strategies, and ensure our clients achieve their goals.Facilitate Growth: Discover new opportunities, ensure pilot programs are successful, and demonstrate measurable ROI on key client metrics (e.g., time saved, revenue growth, staff satisfaction).Develop Playbooks: Create comprehensive playbooks for consulting and supporting our most valuable accounts.Advocate for Clients: Communicate client pain points internally to inform product development and ensure our solutions effectively address their needs.QualificationsA minimum of 6 years in client-facing positions, engaging with C-suite executives, VPs, and directors, adept at running high-stakes meetings and influencing decisions.Demonstrated ability to build trust quickly, deliver results, and keep executive stakeholders aligned.Strong communication, analytical, and interpersonal skills.Experience in the healthcare sector is a plus.

Heidi Health is advancing an AI Care Partner to support clinicians in their daily work, from documentation through patient care. The team’s mission centers on expanding healthcare capacity while keeping the human element at the forefront. In just 18 months, Heidi has helped reclaim over 18 million hours for healthcare professionals and enabled more than 73 million patient visits in 116 countries and over 110 languages. Each week, the platform supports upwards of two million patient visits. Founded by clinicians, Heidi Health brings together engineers, designers, scientists, and creatives who share a commitment to strengthening the human connection in healthcare. With close to $100 million in funding, Heidi Health is growing quickly across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems along the way. Role overview The Customer Success Manager (GCC) will connect technology and patient care for hospitals, clinics, and clinicians throughout the Middle East. This position guides clients through every stage of their journey with Heidi Health, from initial onboarding to full adoption, focusing on both public and private hospital settings in the region. The role emphasizes smooth integration, strong clinician engagement, and a clear, positive impact on patient outcomes. This position suits someone with a healthcare background, such as a former doctor, nurse, or allied health professional, who is motivated to support digital transformation in healthcare. Key responsibilities Drive customer outcomes: Serve as a strategic partner for a portfolio of clients, helping them achieve measurable results and realize value from Heidi Health’s solutions. Lead onboarding and training: Oversee the onboarding process for new clients, from planning and training through go-live, ensuring smooth integration into existing workflows. Track and improve key metrics throughout the customer journey, including time-to-first-value and early activation rates.

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

Who Are WeWelcome to Foodics! As a premier restaurant management ecosystem and payment technology provider, we are redefining the dining experience. Established in 2014, our headquarters is in Riyadh, with a presence in five countries including the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners across over 35 countries globally. With our innovative solutions, we have successfully processed over 6 billion orders, solidifying our position as one of the fastest-growing SaaS companies in the MENA region. Our journey has been supported by three rounds of funding, with the latest raising $170 million, marking the largest SaaS funding round in MENA, enhancing our capability to innovate and serve business owners.The Job in a NutshellAs a Partner Success Specialist, you will be the crucial link between our organization and our reseller partners. This role goes beyond account management; you will act as a catalyst for growth, uncovering new opportunities, sealing impactful agreements, and ensuring our partners realize their full potential. The ideal candidate will seamlessly blend relationship management skills with a data-driven approach to performance.What Will You DoPartnership Development:Identify and engage potential partners that align with our strategic vision.Conduct thorough market analysis to unveil new collaboration opportunities.Craft compelling partnership proposals, pitch presentations, and detailed reports.Relationship Management:Foster enduring relationships with existing partners.Serve as the main point of contact between Foodics and our partners.Professionally resolve conflicts and manage partner expectations.Commercial & Contractual:Negotiate pricing, revenue-sharing structures, and contract terms effectively.Collaborate with Legal and Finance teams to streamline agreements and invoicing.Ensure partner adherence to contractual obligations.Performance & Reporting:Monitor partner performance against quarterly, semi-annual, and annual objectives.Compile and present monthly and quarterly performance reports for partnerships.Cross-Functional Collaboration:Collaborate with Sales, Marketing, Product, and Operations teams to synchronize partnership efforts.Support the onboarding process and training initiatives for partners.Contribute to campaigns, product launches, and co-marketing strategies.What Are We Looking ForA Bachelor's degree in Business Administration or a related field. (Equivalent experience is also acceptable.)1-2 years of experience in Partnerships, Account Management, or a similar client-facing role.Prior experience in SaaS, Marketplace, or Technology sectors is a significant advantage.

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Are you passionate about making a significant impact in your career? Do you aspire to work in an environment that challenges the conventional and strives for excellence? If so, we invite you to join us at Webook, the leading event ticketing and experience booking platform in Saudi Arabia. With our innovative technology and exceptional features, we have successfully facilitated over 2 billion sales for some of the Kingdom's largest mega-events.Role Overview:As the Senior Partner Marketing Success Officer, you will oversee the entire marketing lifecycle for our business clients at webook.com. Your role will serve as a crucial link between our partners and our internal marketing teams, ensuring that our clients benefit from customized, impactful campaigns and continuous support.Key Responsibilities:Drive the marketing funnel for B2B client acquisition across all Webook markets.Collaborate with performance marketing, CRM, and content teams to execute synchronized lead generation campaigns.Design lead nurturing paths and create sales enablement materials for the business development team.Manage the marketing aspect of the B2B client lifecycle—from awareness through to onboarding and advocacy.Act as the primary marketing liaison for Webook’s business clients.Coordinate internal marketing initiatives to fulfill client-specific campaign and branding requirements.Establish and administer scalable partner marketing programs, templates, toolkits, and onboarding kits.Address specialized campaign requests from enterprise clients requiring unique marketing collaborations.Monitor, assess, and optimize campaign outcomes for acquisition and client support initiatives.Develop and maintain a repository of case studies, success stories, and marketing resources for partners.Work closely with brand and creative teams to ensure that client campaigns adhere to Webook’s visual identity and standards.Advocate for client feedback to enhance Webook’s marketing service offerings and support systems.

Who We AreWe Are Foodics! As a premier provider of restaurant management solutions and payment technology, Foodics has been revolutionizing the industry since 2014. With our headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we secured $170 million in funding, marking the largest SaaS funding round in MENA, enabling us to enhance our offerings for business owners.Role OverviewWe are on the lookout for a dynamic Account Management Executive to join our UAE team, ensuring our clients receive an exceptional experience. This individual will manage client accounts, facilitate the onboarding process in collaboration with the Onboarding team, and engage with a diverse range of tech-driven F&B outlets across the UAE.Key ResponsibilitiesOversee the seamless onboarding of clients to ensure they successfully go live with Foodics.Provide in-depth product knowledge and training tailored to client needs, as directed by professional services.Educate clients on company activities and initiatives, optimizing their use of our services according to established processes and SLAs.Act as a client advocate and consultant throughout their journey, representing their voice within the organization.Ensure the timely execution of agreed quarterly activities based on the client’s journey stage, leading to increased system usage and renewals, thereby enhancing customer lifetime value.Identify and escalate any critical issues to management or relevant departments as necessary.Support the Finance department with renewals and outstanding balances for assigned clients as needed.Keep customer details and contact information current within our CRM system.Report potential churn cases in detail to management, collaborating with IT, Finance, and Sales to address and mitigate these issues.Assist with various customer success management assignments that contribute to the overall health of Foodics, including exhibitions, client meetings, and new initiatives.Clearly communicate business requirements to our Success Management team, outlining objectives and value additions.

Role overview Delivery Hero is hiring a Senior Manager of Customer Experience Retention & Optimization in Dubai. This role centers on strengthening customer satisfaction and loyalty by shaping how customers engage with the company's services. What you will do Lead a team that analyzes customer feedback and behavior to uncover insights. Design and put in place strategies aimed at retaining customers and lowering churn. Optimize the customer journey to boost satisfaction and grow customer lifetime value. Guide the execution of initiatives that build and support long-term customer relationships.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

We are excited to announce an opportunity for the position of Manager of Solution Delivery - Customer Portfolio with one of our esteemed clients in the UAE. In this pivotal role, you will oversee the successful delivery of large-scale IT projects and programs, ensuring excellence and stakeholder satisfaction.

KAIZEN Asset Management Services is a leading property management firm based in Dubai, dedicated to delivering exceptional service and ensuring client satisfaction. We are on the lookout for a talented and driven Customer Service Representative, specifically seeking Emirati national applicants, to strengthen our team in providing top-tier customer support.This pivotal role will focus on fostering and enhancing the relationship between our organization and our clients by delivering outstanding service. The ideal candidate will showcase professionalism, cultural awareness, and a strong commitment to achieving the highest levels of customer satisfaction.Key Responsibilities Respond to customer inquiries swiftly and professionally through multiple communication channels, including phone and email. Provide comprehensive information regarding our property management services, leasing options, and amenities. Handle customer concerns and resolve issues effectively to ensure a high level of satisfaction. Maintain meticulous records of customer interactions, updating the CRM system as necessary. Work collaboratively with other departments to ensure timely fulfillment of customer requests. Offer constructive feedback on customer interactions to enhance service delivery and overall customer experience. Conduct follow-ups to confirm customer satisfaction with the resolutions provided. Assist in designing and implementing customer service initiatives to boost overall customer engagement. Stay updated on industry trends and developments to better serve our customers.

As a Customer Service Consultant at Travelstart, your primary role will involve engaging with customers and providing exceptional support through various communication channels, including phone, email, and live chat. Your contributions will be vital in ensuring that Travelstart delivers outstanding customer service to all clients.Key Responsibilities:Efficiently process sales and customer service inquiries via phone and other channels.Address customer questions promptly across all communication platforms within set time limits.Resolve customer issues effectively and efficiently.Proactively offer products and additional services to enhance client experiences.Uphold confidentiality for both company and client information.Gather customer insights and analyze their needs to recommend products or services to management.Manage call queues to ensure timely responses.Complete administrative tasks related to Travelstart's products and processes.Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.Assist other departments with specific tasks as necessary.Facilitate flight and package bookings according to client requests.Recover failed or canceled bookings efficiently.Calculate and provide quotations for flight changes and schedules.

Join our vibrant team as a Customer Service Officer at First Abu Dhabi Bank in Dubai, UAE! We are looking for a passionate and customer-oriented individual who is eager to deliver outstanding support to our clients. In this pivotal role, you will assist customers with inquiries, process requests, and enhance their overall banking experience.Proactively promote and sell banking products and services to both new and existing customers.Handle customer requests efficiently, including account openings, online banking applications, and loan product applications.Guide customers on utilizing automated channels such as ATM, call center, and online banking services.Generate new leads through personal connections and referrals from satisfied customers.Meet individual sales targets and actively participate in daily retail sales meetings.Drive the onboarding of customers to online and mobile banking applications, achieving monthly targets.Ensure exceptional customer satisfaction and contribute to achieving Net Promoter Score (NPS) goals.Respond promptly and effectively to customer inquiries escalated from the call center.Work collaboratively with colleagues and internal stakeholders to resolve customer issues efficiently.Complete required training programs to stay informed about bank products and services.Adhere to bank policies, processes, and procedures, both internal and external.

APM Monaco, established in 1982, draws inspiration from the elegance and lifestyle of Monaco and the South of France to create contemporary fashion jewelry. The company is seeking a Customs Clearance Specialist for a full-time, office-based role in Dubai Commer City. Role overview This position focuses on managing the company’s import and export customs processes in Dubai. The Customs Clearance Specialist ensures all documentation is accurate and submitted on time, maintaining compliance with relevant customs regulations. Main responsibilities Handle all import and export customs clearance activities, ensuring timely and precise documentation within company systems. Maintain compliance with customs laws and internal procedures. Monitor bonded inventory, conduct monthly reconciliations, and provide detailed inventory analyses. Verify and confirm HS codes for various products and raw materials. Communicate with customs authorities and keep current with regulatory updates. Support customs inspections and audits, resolving issues as they occur. Requirements Minimum of 5 years’ experience in customs clearance in Dubai, preferably within Free Zone operations. Strong understanding of Dubai Customs regulations and HS code classification. Proficiency in customs declaration processes and Dubai Trade systems. Analytical and problem-solving abilities. CCE or CTLP certification considered an advantage. Fluent in Arabic and English. Strong communication skills and ability to work well under pressure. Immediate availability is preferred. Benefits Work with a diverse, international team. Opportunities for professional growth and development. Collaborative culture that values teamwork and open communication. Comprehensive benefits package, including medical coverage, paid time off, and significant employee discounts.

Job DescriptionJoin PulseMediaNL as a Customer Service Representative, where you will be the first point of contact for our valued customers. Your role is critical in delivering exceptional service that embodies our dedication to quality, responsiveness, and customer satisfaction. You'll assist clients throughout their journey, addressing inquiries, offering guidance, and helping them maximize our services.This position is perfect for empathetic, solutions-focused individuals who excel in a fast-paced digital environment.Your ResponsibilitiesCustomer Support & CommunicationPromptly respond to customer inquiries via email, chat, and phone with professionalismDeliver precise information regarding our products, services, and proceduresEnsure that every interaction fosters a positive and constructive customer experienceIssue ResolutionEfficiently investigate and resolve customer issues, escalating when necessaryTake full ownership of customer concerns from initial contact to resolutionFollow up with customers to ensure their satisfaction and closureCustomer Experience & ImprovementIdentify recurring issues and communicate insights with internal teamsContribute to enhancing support processes and the customer journeyMaintain accurate and detailed records of customer interactions in our internal systemsCollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needsSupport internal initiatives aimed at boosting customer satisfaction and retention

Job SummaryAs a pivotal figure in senior leadership, the Regional Support Manager will embody a strong executive presence and provide strategic direction for Product Support across the Middle East. This role is crucial in ensuring exceptional customer service while maintaining visibility and credibility within the regional management team.In this capacity, you will be responsible for enhancing service maturity, implementing modern support methodologies, fostering regional leadership cohesion, and steering measurable performance enhancements that are aligned with global strategies and local business priorities. You will lead the Support and Services teams and represent Product Support at senior-level customer and executive forums throughout the region.

Join our dynamic team at Skillerszone as a Customer Service Representative in Administrative Support. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues efficiently, and assisting with administrative tasks to support our operations.

Act as the primary point of contact for the Bank's customers, fostering strong relationships to enhance customer loyalty and drive revenue growth.Identify and capitalize on opportunities for cross-selling and upselling various banking products through regular client engagements aimed at relationship building and retention.Develop strategic partnerships and execute brand promotion initiatives to meet sales targets through effective promotional activities and team meetings.Uphold exceptional service standards by consistently meeting customer needs in efficiency, accuracy, and professionalism, thereby strengthening customer trust and loyalty.Mentor new team members by providing guidance on job-specific tasks and strategies for overcoming professional challenges.Generate innovative sales opportunities by creating and implementing strategies to achieve sales targets, expand the customer base, and enhance overall portfolio performance.Oversee departmental operations by optimizing work processes and ensuring compliance with established policies, maintaining high performance standards while preserving quality.Contribute to the formulation of compliance monitoring and control processes to ensure adherence to legal and regulatory requirements.

Are you ready to find joy in your work while making a significant impact on people's lives? Join a dynamic team dedicated to breaking the mold of the ordinary. At webook.com, recognized as Saudi Arabia's leading event ticketing and experience booking platform, we leverage cutting-edge technology and innovative features to support some of the largest mega events in the Kingdom, achieving over 2 billion in sales.Role Overview:We are seeking a passionate Product Manager to take ownership of a critical segment of the webook.com customer experience, influencing its evolution. You will lead a cross-functional team, utilizing strategic insights to connect daily operations with long-term objectives, while elevating our product thinking.In this role, you will spearhead discovery and delivery processes, maintain a clear roadmap, and implement high-quality enhancements. Your contributions to our product strategy will set a definitive direction and align stakeholders with our vision.What You’ll Own:Take charge of a high-impact product area or journey, guiding your team to achieve measurable customer satisfaction and business success. Establish a clear vision for your domain, make informed decisions, and enhance product quality through data-driven approaches.Key Responsibilities:Oversee the problem space comprehensively: Understand customer needs, market dynamics, competitive landscape, limitations, and technical trade-offs.Define the direction for your area and convert it into a focused roadmap: Create a compelling narrative, make informed choices, establish clear priorities, and articulate trade-offs aligned with company objectives.Guide discovery and decision-making based on evidence: Utilize research, data, and experimentation to mitigate risks and validate ideas.Collaborate with Engineering and Design to develop solutions, articulate clear outcomes, and deliver value incrementally while ensuring strong execution.Maintain high standards from development to launch: Establish acceptance criteria, testing protocols, launch readiness, and seamless cross-functional deployment.Evaluate results post-launch, drive ongoing improvements, and facilitate effective stakeholder communication while enhancing product quality through thoughtful coaching.