About the job
Customer Success Manager - Growth
AcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.
As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.
Team Mission
We are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.
We warmly encourage individuals from all backgrounds to apply.

