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Customer Success Manager - Growth at AcuityMD | Remote or Boston

AcuityMDBoston or Remote
Remote Full-time $120K/yr - $160K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesManage a diverse portfolio of accounts across various specialties and unique product configurations and use-cases. Facilitate high user adoption through effective executive sponsorship, change management, and best practice guidance. Conduct Executive Business Reviews with client executives to articulate the value delivered by AcuityMD and offer strategic recommendations to achieve their objectives. Drive contract renewals by ensuring clients view AcuityMD as an indispensable component of their sales process long-term. Spotlight customer success stories and highlight examples of AcuityMD's return on investment (ROI). Collaborate with Account Executives to develop growth strategies for your portfolio and work together to secure successful renewals and expansions. Continuously monitor account health and adoption metrics to identify new opportunities for customers to maximize their value from AcuityMD. Formulate strategies to swiftly address account risks and ensure customer commitment to AcuityMD.

About the job

Customer Success Manager - Growth

AcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.

As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.

Team Mission

We are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.

We warmly encourage individuals from all backgrounds to apply.

About AcuityMD

AcuityMD is at the forefront of transforming the MedTech landscape through its innovative software and data platform. Our commitment to improving patient care and enhancing access to groundbreaking medical technologies sets us apart in the industry, with a solid backing from prestigious investors.

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