Customer Success Manager - GrowthAcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.Team MissionWe are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.We warmly encourage individuals from all backgrounds to apply.

Growth Account Executive AcuityMD is an innovative software and data platform dedicated to expediting the access of medical technologies. With approximately 6,000 new medical devices approved by the FDA each year, our platform empowers MedTech companies to effectively deliver these products to healthcare providers, enhancing patient care with cutting-edge technology. We are proud to be backed by industry leaders such as Benchmark, Redpoint, and Ajax Health, and we assist MedTech firms in understanding product utilization, analyzing outcome variations, and identifying opportunities for physicians to better serve their patients. Team Mission We are on a mission to build a premier Commercial Team and establish a scalable go-to-market strategy. We seek to recruit top-tier Enterprise SaaS sales, marketing, and customer success professionals who can engage VPs, General Managers, and other key decision-makers in the Medical Device sector. Our Commercial Team adopts a proactive, consultative approach to customer engagement, investing significantly in pre-sales, onboarding, and training to ensure our customers are set up for success from the very beginning. We enthusiastically encourage applicants from all backgrounds to apply.

Senior Product Manager AcuityMD is a cutting-edge software and data platform dedicated to expediting access to innovative medical technologies. We empower MedTech companies to gain insights into product utilization, understand customer variations, and discover avenues for physicians to enhance patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solution ensures that MedTech companies can deliver these advancements to physicians efficiently, ultimately improving patient outcomes with the latest technologies. Supported by renowned investors such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly scaling AI and Data company. We are seeking a Senior Product Manager to take charge of a significant product area. You will collaborate across engineering, design, go-to-market strategies, and customer engagement to tackle high-impact challenges, develop scalable software, and generate measurable business value. You will excel in this role if you are (1) a proactive generalist with a robust foundation in product management—adept at navigating ambiguity, delivering exceptional products, and thriving in fast-paced, collaborative settings—and (2) have a strong familiarity with AI technologies. We appreciate both profound product management skills (including understanding user needs, making informed trade-offs, and driving results) and the willingness to embrace emerging AI tools (such as prototyping and engaging with the latest models). This is an exciting opportunity to join a high-growth company during a pivotal scaling phase. You will optimize established products and influence future developments. Team Mission We are assembling a premier product team to develop software features that are as meticulously crafted and data-driven as the specialized MedTech products that save lives daily. Our team serves as the vital connection between the engineering solutions we create and the needs of our customers. We seek product leaders who can cultivate deep empathy for our users, leverage data to prioritize user needs, and bring new features to fruition through alignment and coordination across technical and customer-facing teams. Responsibilities Own a product area end-to-end: from discovery and roadmap development to execution, launch, and ongoing iteration. Deeply understand our users—their workflows, challenges, objectives, and environments. Work closely with Engineering and UX to create intuitive, high-performance, and impactful product experiences. Prioritize decisively, balancing long-term vision with the delivery of immediate value. Communicate effectively across diverse audiences—both technical and non-technical, internal and external. Utilize AI tools in your daily responsibilities and contribute to AI-related design initiatives.

Enterprise Account Executive AcuityMD is an innovative software and data platform that revolutionizes access to medical technologies. We empower MedTech companies by providing insights into product usage, understanding customer variations, and uncovering opportunities for physicians to enhance patient care. Each year, around 6,000 new medical devices receive FDA approval, and our solution ensures that these products reach physicians effectively, enabling them to leverage the latest technology for improved patient outcomes. Backed by top investors including Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly expanding SaaS company. We are in search of a motivated and results-driven Enterprise Account Executive to become an integral part of our sales team. In this role, you will be instrumental in driving revenue growth by identifying and securing new business opportunities, managing the entire sales cycle from prospecting to closing, and building robust relationships with clients in the MedTech sector.

Senior Director of Customer Success AcuityMD is a cutting-edge software and data platform designed to expedite access to medical technologies. With approximately 6,000 new medical devices approved by the FDA annually, our platform empowers MedTech companies to enhance their product delivery to physicians, ultimately improving patient care with the latest innovations. Supported by renowned investors such as Benchmark, Redpoint, and Ajax Health, we help MedTech organizations analyze product usage, investigate variations in outcomes, and discover opportunities for physicians to better serve their patients. We are seeking a dynamic Senior Director or VP-level professional to spearhead our Customer Success efforts. This leader will oversee a dedicated team of over 7 Customer Success Managers (CSMs) focused on managing Strategic Segment accounts, each generating $1 billion or more in revenue. Your mission will be to cultivate customer loyalty, drive product adoption, and enhance overall customer satisfaction. Team Mission Our goal is to construct a world-class Commercial Team and create a systematic go-to-market strategy. We are on the lookout for high-caliber professionals in Enterprise SaaS and Medical Device customer success to engage thoughtfully with VPs, General Managers, and other key decision-makers within the Medical Device sector. Our Customer Success team is committed to a proactive, consultative, and high-touch approach, working directly with end-users to foster platform adoption and conducting Executive Business Reviews that align with strategic initiatives while quantifying and communicating ROI. Responsibilities Lead a team of CSMs dedicated to customer retention and account growth in the Strategic segment (accounts exceeding $1 billion in revenue). Manage the Strategic Customer Success team, providing training, coaching, and development while refining Customer Success processes and strategies. Engage directly with key customers during Executive Business Reviews to showcase the value delivered by AcuityMD. Support CSMs in managing at-risk accounts through risk detection, alerting, and actionable plans. Develop hiring strategies and recruit, onboard, and train exceptional CSMs. Collaborate closely with sales, product, and services teams to further AcuityMD’s customer engagement mission. Continuously monitor account health and user adoption across a diverse portfolio, reporting key performance indicators to Customer Success and broader Commercial team leadership.

Data Program Associate AcuityMD is an innovative software and data platform revolutionizing access to medical technologies. Our mission is to empower MedTech companies with insights into product usage, customer variability, and potential opportunities for physicians to enhance patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solutions facilitate a more efficient pathway for these products to reach physicians, ultimately improving patient outcomes. Supported by esteemed investors such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly scaling SaaS company. We are on the lookout for a Data Program Associate to join our dynamic Product team and advance our data initiatives. In this role, you will be instrumental in pinpointing opportunities and articulating the business outcomes we anticipate from our data assets. Your responsibilities will include collaborating closely with product team members to prioritize and assess new datasets, ensuring they align with our business objectives and evaluating their ROI and quality. With a strong understanding of data collection, curation, and utilization, you will leverage AI technologies in our workflows to help create and acquire new datasets. Team Mission The AcuityMD platform aggregates data from across the healthcare ecosystem. Our data assets are the cornerstone of our application and essential to the value we provide to our clients. The integrity of our data is critical for building and maintaining trust with both new and existing clients. We operate within a landscape where we must continually seek ground-truth data to enhance the quality of our offerings. Responsibilities Facilitate new data acquisition processes with third-party vendors, including coordination, contract negotiations, and alignment with business value. Collaborate with product teams to prioritize new datasets, ensuring ROI justifies pursuit. Work with product teams to coordinate the integration of data into the development roadmap. Analyze new market segments and develop business cases to guide executive-level investment decisions. Contribute to building AI systems for data acquisition, defining metrics for data quality, and identifying areas for improvement in our data and processes.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Strategic Account Executive AcuityMD is an innovative software and data platform designed to accelerate access to cutting-edge medical technologies. Our mission is to empower MedTech companies to gain insights into product usage, understand customer variations, and identify opportunities that enable physicians to provide enhanced patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solution ensures that MedTech companies can efficiently deliver these innovations to healthcare providers, ultimately improving patient outcomes. Supported by renowned investors including Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly growing SaaS company in the healthcare technology space. As a Strategic Account Executive, you will be instrumental in introducing a groundbreaking software product to the MedTech sector. You will spearhead efforts to pinpoint and secure strategic opportunities within major accounts, offering you the chance to fast-track your career growth while collaborating with a team of exceptionally talented, driven, and passionate professionals. Team Mission We are committed to building a top-tier Commercial Team and establishing an effective go-to-market strategy. We are assembling a group of elite Enterprise SaaS sales, marketing, and customer success experts dedicated to thoughtfully engaging VPs, General Managers, and other key decision-makers across the Medical Device industry. Our approach is proactive and consultative, with a strong emphasis on customer engagement from pre-sales through to onboarding and training, ensuring our customers are set up for success right from the start.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

Role Overview acuityMD is hiring a Senior Data Product Manager. This position focuses on shaping data-driven product strategies that support business growth. The role works closely with teams across the company to design, build, and launch new data solutions that strengthen our product lineup.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities across a diverse portfolio of Datadog clients to ensure successful product utilization and customer retention. You will serve as an internal advocate for our customers, dedicated to delivering a positive experience across a substantial number of accounts. Utilizing a structured methodology, you will assess each customer's unique needs and effectively communicate the value of our Datadog solutions. As our Customer Success team expands, your personal growth and the team's success will be paramount. At Datadog, we highly value our office culture—the relationships and collaboration it fosters and the creativity it inspires. We operate as a hybrid workplace, allowing our Datadogs to find the work-life balance that suits them best.

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we conduct all our endeavors with care and quality. We tackle challenges with ambition and dedication, holding ourselves accountable to deliver outstanding results. By becoming a part of Appian, you will join a passionate team focused on achieving remarkable outcomes together.We are on the lookout for a dedicated Customer Success Manager to join our dynamic team. In this role, you will act as a strategic advisor, empowering leading organizations to revolutionize their operations through process applications developed on Appian’s innovative software platform, which integrates AI, robotic automation, Data Fabric, and other groundbreaking technologies. Your role will involve gaining a comprehensive understanding of our customers' business objectives and fostering meaningful relationships with stakeholders at various levels, establishing yourself as a trusted advisor and a key driver of their success.By leveraging your insights into customer needs, combining your business and technical expertise with the extensive knowledge you will gain about Appian’s capabilities, you will empower customers to realize their unique goals through collaborative engagement with both internal and external partners. As a Customer Success Manager, you will ensure progress toward critical customer outcomes, proactively identifying and mitigating risks related to business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and shape each customer’s business objectives, transforming them into actionable plans and driving execution in close collaboration with stakeholders.Promote customer adoption by enabling clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ evolving business strategies.Spot opportunities to expand Appian’s presence and articulate compelling, data-driven business cases for further investment.Monitor overall account health, proactively tackle risks, and eliminate barriers to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and long-lasting impact.Develop a profound expertise in Appian’s products, implementation methodologies, and best practices to guide customers effectively.Advise on process enhancements and technological solutions, including AI, that drive efficiency and business value.

The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong relationship-building skills will be essential in driving customer engagement, retention, and success.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.