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Customer Success Manager for Small and Medium Businesses

BuildPassRichmond, Australia
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal Candidate ProfileAn Early Bird - comfortable with early start times in the construction industry. Relationship Builder - genuinely enjoys helping businesses succeed and grow. Tech Savvy - proficient with technology and passionate about educating others. Commercially Minded - understands the challenges faced by SMBs and identifies growth opportunities. Proactive - anticipates customer needs and addresses them before they escalate. Product Champion - becomes the go-to expert for our customers on the BuildPass platform.

About the job

At BuildPass, customer satisfaction is at the heart of everything we do. We take pride in our achievements, but our ultimate goal is to ensure our customers' success. As we continue to expand, we are seeking a dedicated Customer Success Manager for our small to medium business clientele. In this pivotal role, you will foster strong relationships with our SMB customers, guiding them from initial onboarding to contract renewal while maximizing their experience with our platform. You will serve as a trusted advisor, assisting them in optimizing their construction operations and nurturing long-term partnerships. Initially, you will join our customer support team, spending time learning our product and gaining insights into customer usage patterns before fully transitioning into your customer success responsibilities. During this onboarding period, you will also participate in all customer success activities, ensuring you are well-prepared to excel in your new role.

About BuildPass

BuildPass is an innovative, venture-backed SaaS company focused on revolutionizing the construction industry. We have developed a comprehensive operations platform that connects builders, subcontractors, and workers to enhance safety and productivity on construction sites. Our team is composed of professionals from diverse backgrounds, all committed to making a significant impact in the construction sector.

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