Customer Success Manager for Small and Medium Businesses

Overview of the RoleAt BuildPass, customer satisfaction is at the heart of everything we do. We take pride in our achievements, but our ultimate goal is to ensure our customers' success. As we continue to expand, we are seeking a dedicated Customer Success Manager for our small to medium business clientele. In this pivotal role, you will foster strong relationships with our SMB customers, guiding them from initial onboarding to contract renewal while maximizing their experience with our platform. You will serve as a trusted advisor, assisting them in optimizing their construction operations and nurturing long-term partnerships. Initially, you will join our customer support team, spending time learning our product and gaining insights into customer usage patterns before fully transitioning into your customer success responsibilities. During this onboarding period, you will also participate in all customer success activities, ensuring you are well-prepared to excel in your new role.

AvePoint helps organizations manage and protect their data, focusing on security, governance, and resilience. The AvePoint Confidence Platform supports collaboration across Microsoft, Google, Salesforce, and other tools. With a global reach, AvePoint serves over 25,000 clients and partners with managed service providers, resellers, and systems integrators. Its products are available in more than 100 cloud marketplaces. For more details, visit www.avepoint.com. The company values agility, passion, and teamwork, encouraging employees to develop their careers and make meaningful contributions. Role overview The Customer Success Manager shapes and implements technology adoption strategies for AvePoint clients. This position calls for a solid understanding of the entire sales cycle, blending both technical and sales knowledge. What you will do Design and deliver strategies to help clients adopt AvePoint technologies effectively Act as a link between customers, account managers, technical support engineers, and internal teams Facilitate clear communication and collaboration across all parties involved Requirements Strong understanding of both sales and technical processes Experience working with customers and cross-functional teams Ability to communicate clearly and coordinate among various stakeholders

The Blue Rock is seeking a Customer Success Manager to support clients using our SaaS solutions in the facilities management sector. Based in Richmond, Victoria, this role focuses on guiding customers through onboarding, training, and ongoing support as our software continues to grow and evolve. What You’ll Do Client Onboarding and Training Lead onboarding and implementation for new clients, including needs assessments and delivering training sessions both online and in person. Travel interstate as needed to provide on-site training and ensure clients are set up for success from the start. Collaboration Across Teams Work closely with product and engineering teams to address client issues, share feedback, and support product improvements. Stay engaged with clients after onboarding through regular check-ins, updates, and training on new features. Customer Support and Issue Resolution Respond to customer inquiries via live chat, email, and phone. Take responsibility for customer-reported issues, assist with troubleshooting, and ensure timely resolution. Partner with the Head of Customer Success and colleagues to identify and implement process improvements for onboarding and ongoing service. Knowledge Base and Documentation Help create and maintain technical documentation, including knowledge base articles and troubleshooting guides, to support client self-service. Product Updates and Communication Work with the marketing team to keep customers informed about new features, product updates, and enhancements through webinars, newsletters, and training materials.

About AvePoint:AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to modernize their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program includes over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we value our employees and invest in their growth. Our culture is built on agility, passion, and collaboration, empowering you to shape your career and make a meaningful impact.About the Role:Are you eager to utilize your technical acumen and customer engagement skills in the vibrant tech landscape? This role provides the opportunity to thrive as a pre-sales professional, engaging with innovative software solutions. Continuous training and mentorship will be provided to ensure your success as a sales engineer.Your Responsibilities:As the primary technical lead, you will partner with our account managers throughout the sales lifecycle of our Elements/Channel business. In this consultative capacity, you will play a crucial role in closing new business by delivering compelling technical presentations of AvePoint solutions and offering pre-sales support to both prospective and existing partners and customers.

About AvePoint:As a pioneer in data security, governance, and resilience, AvePoint empowers organizations to collaborate with confidence. With over 25,000 global customers, our AvePoint Confidence Platform optimizes critical data across platforms like Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers and integrators, providing our solutions in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our team's growth through agility, passion, and collaboration. We foster an environment where you can shape your career, make a significant impact, and own your future. Unleash your potential with us!Position Overview:Are you passionate about customer satisfaction and possess the skills to navigate a complex technical landscape? Are you excited about becoming a trusted technical advisor? We are seeking a dedicated Technical Account Manager who can swiftly become an expert in delivering unparalleled service and nurturing long-term customer relationships.

Join Our Team as a Senior Business Development Manager! Are you a proactive and results-oriented sales professional with a knack for establishing enduring client relationships and propelling business expansion? If so, we invite you to be part of Triumvirate Environmental, one of the premier environmental services firms across North America, as our new Senior Business Development Manager based in Ashland, VA. We are in search of a dynamic and driven sales professional who excels at forging relationships, securing deals, and making a significant impact. The ideal candidate will be enthusiastic about increasing Triumvirate’s footprint throughout North America by providing customized solutions that cater to our clients' needs.

Collaborate with stakeholders to gather and assess business requirements, ensuring a clear understanding of their goals and objectives.Prepare comprehensive documentation of specifications and process flows to support development teams effectively.Work alongside cross-functional teams to devise innovative business solutions that align with organizational needs.Lead workshops and meetings aimed at eliciting requirements and validating proposed solutions.Aid in testing initiatives to confirm that solutions fulfill business criteria and performance expectations.Deliver training and ongoing support to users for new systems and enhancements.Continuously monitor industry trends and best practices to enhance processes and systems.

We are seeking a talented Business Process Reengineering Specialist who has a strong background in change management to join our dynamic team. In this role, you will be responsible for analyzing and redesigning business processes to enhance efficiency and effectiveness. You will collaborate with cross-functional teams to implement innovative solutions and drive organizational change.

Location: Richmond, Victoria, AustraliaRole type: Full-time, permanent Red Energy, part of the Snowy Hydro group, provides service to over 1.5 million customers across Australia. With 15 consecutive Canstar Blue Awards for customer satisfaction among electricity providers in Victoria, the company is known for its commitment to service and reliability. Red Energy is wholly Australian-owned and values its strong reputation in the industry. Role overview The Team Manager - Customer Initialization leads a team of Customer Initialization Consultants. This position centers on supporting and motivating the team to deliver strong customer experiences, while ensuring compliance and helping retain skilled staff. The role also involves improving processes, managing time well, and building a positive, high-performing team culture. Key responsibilities Lead and inspire a high-performing customer service team Coach, train, and conduct performance evaluations to support team growth Work with internal and external stakeholders to ensure smooth process execution Analyze financial data to guide decisions that balance customer outcomes with business sustainability Support quality assurance and compliance, partnering with the Quality team to manage regulatory risks Identify ways to improve efficiency, data integrity, and the customer experience Requirements Experience leading contact center teams, ideally in the retail energy sector with knowledge of relevant regulations Strong conceptual thinking and commercial insight, able to interpret data and motivations Ability to inspire and engage, with empathy and strong listening skills to guide teams through change Benefits Annual guaranteed salary increase, plus potential for KPI-based bonuses Additional carer's leave for caregiving responsibilities Up to 5 days of compassionate leave Flexible public holidays: swap state-based holidays for days that matter more to you 30 weeks of paid parental leave Option to purchase up to 4 extra weeks of annual leave each year

Are you an innovative Business Systems Analyst looking to drive change and improve business processes? At Arete Technologies, Inc., we are seeking a dedicated professional to join our team in Richmond.Your primary responsibilities will include reviewing impacted business processes and collaborating with stakeholders to identify opportunities for enhancement that lead to cost savings, improved quality, increased efficiency, reduced risk, and shorter cycle times.As a Senior Business Systems Analyst, you will generate comprehensive system requirements, develop epics and user stories for Agile software development, and work alongside the product owner to create and maintain project backlogs. You will articulate and document user system requirements, proactively engage with product owners to ensure successful implementations align with business processes, and conduct joint application design sessions. Additionally, you will develop and interpret data flow diagrams, making recommendations regarding screen flows, process flows, and reporting needs.

Join Arete Technologies Inc. as a Senior Business Analyst and play a pivotal role in driving strategic initiatives and delivering solutions that enhance business performance. In this position, you will collaborate with cross-functional teams to analyze requirements, develop business cases, and implement data-driven solutions that align with organizational goals.

About the Role Public Storage in Richmond is hiring a Customer Service Self Storage Manager. This role serves as the primary contact for customers, handling their needs and questions while maintaining high service standards. The manager oversees daily operations, coordinates facility upkeep, and leads a team focused on creating a safe, welcoming space for everyone who visits. What You Will Do Manage day-to-day operations of the storage facility Respond to customer inquiries and resolve issues promptly Supervise and support team members Ensure the facility remains clean, secure, and well maintained Who We’re Looking For Motivated and organized, with a focus on customer service Comfortable leading a team and handling multiple tasks Enjoys working in an environment where every day brings something new

Join Arete Technologies Inc. as a Senior SharePoint Business Analyst, where you will play a critical role in enhancing our digital collaboration tools and improving business processes. In this position, you will analyze business requirements, design SharePoint solutions, and work closely with stakeholders to ensure effective implementation and user adoption.

About Red Energy Red Energy supplies electricity to more than 1.5 million customers across Australia. As part of Snowy Hydro, the company is fully Australian-owned and operates with a strong focus on customer service. Red Energy has earned 14 consecutive Canstar Blue Awards for best overall customer satisfaction among electricity providers in Victoria. Role Overview The Project Business Analyst - Finance will join the Technology and Development team on a 12-month fixed-term contract. This role supports a major business initiative focused on financial reporting for Red Energy's new Core Retail Platform (CRP). What You Will Do Design, develop, and implement financial reporting requirements for the CRP project Act as a key liaison between Finance and Technology Implementation teams Ensure financial data and reporting processes are reliable and ready for future analysis Work Location and Arrangement This position is based at the historic Bryant & May Building in Cremorne, Richmond, Victoria. The role follows a hybrid model: three days in the office, two days remote each week.

Job Title: Lead Business AnalystWork Type: On-siteIndustry: Information Technology / GovernmentEmployment Type: 1099 ContractRequisition ID: 799495LocationRichmond, Virginia, United StatesOverviewThe Virginia Department of Transportation (VDOT), in collaboration with the Virginia Information Technology Agency (VITA), is in search of a skilled Lead Business Analyst. This pivotal role requires strategic leadership, mentorship, and advanced analytical capabilities. Ideal candidates will excel in stakeholder engagement, fostering team development, and implementing top-tier business analysis practices in intricate enterprise settings.ApplicationInterested candidates are encouraged to submit their applications as soon as possible. Due to vendor submission limits, early submission is highly recommended. Applicants must meet all specified qualifications and be available for an in-person interview.Job DescriptionThe Lead Business Analyst is a strategic, people-centric position aimed at enhancing the quality, consistency, and effectiveness of Business Analysis across the organization. This role involves mentorship, facilitation, and robust analytical leadership to refine requirements, elevate delivery outcomes, and ensure alignment between business and technology teams.This position acts as a servant leader for a group of 8–10 Business Analysts, prioritizing the removal of barriers, coaching for professional growth, and advocating best practices. The Lead Business Analyst will work closely with business units, IT teams, and leadership to ensure clarity, alignment, and successful project execution across enterprise-level initiatives.ResponsibilitiesStandards and RequirementsEstablish and uphold consistent methodologies, templates, and documentation standards for business analysis.Develop and validate high-quality deliverables such as BRDs, RTMs, user stories, acceptance criteria, process flows, and data requirements.Ensure requirements are consistent with business goals and technically feasible.Provide constructive feedback aimed at enhancing deliverable quality and minimizing rework.Support comprehensive testing strategies encompassing functional, non-functional, and data-related requirements.Team Leadership and CollaborationLead and mentor a team of 8–10 Business Analysts, nurturing professional growth and performance.Forge collaborative relationships across business units, IT teams, and vendor partners.Facilitate workshops, discovery sessions, and cross-functional meetings to promote alignment.Assist in change management with clear communication and stakeholder engagement.Collaborate with leadership to prioritize initiatives and manage risks effectively.

The Virginia Information Technology Agency (VITA) seeks a Senior IT Business Analyst to support the Department of Corrections (DOC) in Richmond, VA. This contract position runs from 05/25/2026 to 05/25/2027 and follows a hybrid work model. Compensation is $37 – $57 per hour on a 1099 basis. The role focuses on enhancing IT applications and services to align with DOC’s business needs and project management standards. Role overview This analyst will play a central part in planning, analyzing, and implementing system improvements and new applications. The position requires gathering and documenting requirements, managing stakeholder expectations, and ensuring that solutions comply with VITA’s standards. The analyst will also facilitate system testing and deployment activities. Key responsibilities Assist with strategic planning for system modifications and new application rollouts. Analyze DOC policies and procedures to determine system requirements. Elicit, document, and manage technical and business requirements. Assess the impact of system changes on existing agency policies. Oversee stakeholder expectations and maintain alignment throughout project phases. Serve as a liaison among DOC users, IT teams, and external vendors. System testing duties Develop and carry out testing strategies based on project needs. Conduct regression testing and validate system enhancements. Identify defects and recommend solutions. Document and share testing results with stakeholders. Deployment responsibilities Support the rollout of system enhancements and releases. Coordinate communications about releases, including contingency planning. Lead release meetings with stakeholders. Collaboration Work closely with internal teams and external partners to achieve project objectives. Application process Applications must be submitted by 05/05/2026. Only candidates who meet all qualifications will be considered. Reference Requisition ID: 800999.

At Viamericas, a leading licensed money transmitter recognized for its exceptional international money transfer, bill payment, and check processing services, we strive to empower immigrants by delivering top-notch financial solutions. With a presence in thousands of agent locations across the U.S. and over 287,885 locations in 95 countries, we aim to enhance the lives of our customers through our comprehensive service offerings.We are excited to announce an opening for a Business Development Executive/Outside Sales Representative to join our dynamic team in the Virginia territory. This role is pivotal in driving revenue growth by managing our extensive range of services for both existing and prospective agents. You will be key in recruiting targeted agents, boosting same-store sales, minimizing agent attrition, and enhancing the quality of service agents provide to consumers. The ideal candidate will offer personalized support to agents through consistent communication, ensuring we meet their needs effectively.

Join Areté Technologies Inc. as a SharePoint Business Analyst, where your expertise will guide our clients in leveraging SharePoint solutions effectively. You will collaborate with cross-functional teams to gather and analyze requirements, design workflows, and implement SharePoint functionalities that enhance productivity and streamline processes.

Join our dynamic team at Areté Technologies, Inc. as a SharePoint Business Analyst. In this role, you will leverage your expertise to enhance our SharePoint environment, ensuring it meets the needs of our stakeholders. You will collaborate with various teams to gather requirements, analyze business processes, and implement effective solutions within the SharePoint framework.

Join usm2 as a Lead Senior Business System Analyst, where you will play a critical role in enhancing our business processes and systems. You will be responsible for analyzing and implementing innovative solutions that drive efficiency and effectiveness across departments.