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Customer Success Manager, Customer Data Platform

mParticle by RoktNew York, New York, United States
On-site Full-time $160K/yr - $175K/yr

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Experience Level

Manager

Qualifications

To qualify for the Customer Success Manager role, candidates should have:Proven experience in customer success management with high-revenue, large-scale clients. Strong understanding of customer data platforms and their applications in business strategy. Exceptional communication and interpersonal skills to engage with stakeholders at all levels. A collaborative mindset to work effectively across teams. Ability to identify opportunities for upselling and expansion of existing accounts.

About the job

mParticle by Rokt sits at the crossroads of ecommerce and customer data, providing a platform that helps global brands turn raw information into actionable insights. Since the merger in January 2025, the company has processed over 6.5 billion transactions and engaged with 400 million customers worldwide, using advanced AI and machine learning to support personalized experiences across devices.

Role overview

The Customer Success Manager, Customer Data Platform, partners with a portfolio of high-profile enterprise clients, including many well-known consumer brands. The focus is on deepening relationships across all levels of client organizations and ensuring that each client gains the full benefit of the mParticle by Rokt platform.

What you will do

  • Develop and sustain strong relationships with enterprise clients to support their data-driven goals.
  • Hold regular conversations with key stakeholders to understand their business strategies and changing needs.
  • Spot opportunities to broaden the use of platform products and features within client organizations.
  • Encourage adoption of new use cases that utilize unified customer data for consumer outcomes.
  • Work closely with Solutions, Sales, and Product teams to relay client feedback and help guide the product roadmap.
  • Drive measurable results in client retention, growth, and satisfaction.

Requirements

  • Experience supporting large-scale, high-revenue clients on a global stage.
  • Skill in understanding partner business models and aligning solutions with their strategic goals.
  • Ability to communicate the value of an enterprise platform to a wide range of stakeholders.
  • Strong collaboration abilities with internal teams.

Compensation and benefits

  • Total compensation between $160,000 and $175,000
  • Fixed annual salary from $115,000 to $120,000
  • Employee equity plan grant
  • Comprehensive benefits

Rokt provides a transparent path for career growth and compensation, with a defined career ladder and advancement based on competencies and performance.

About mParticle by Rokt

Rokt is a dynamic player in the ecommerce industry, leveraging cutting-edge technology to create meaningful connections between businesses and consumers. Our commitment to innovation and customer satisfaction drives us to develop solutions that enhance the shopping experience across digital platforms.

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