Customer Success Manager, Customer Data Platform

mParticle by Rokt sits at the crossroads of ecommerce and customer data, providing a platform that helps global brands turn raw information into actionable insights. Since the merger in January 2025, the company has processed over 6.5 billion transactions and engaged with 400 million customers worldwide, using advanced AI and machine learning to support personalized experiences across devices. Role overview The Customer Success Manager, Customer Data Platform, partners with a portfolio of high-profile enterprise clients, including many well-known consumer brands. The focus is on deepening relationships across all levels of client organizations and ensuring that each client gains the full benefit of the mParticle by Rokt platform. What you will do Develop and sustain strong relationships with enterprise clients to support their data-driven goals. Hold regular conversations with key stakeholders to understand their business strategies and changing needs. Spot opportunities to broaden the use of platform products and features within client organizations. Encourage adoption of new use cases that utilize unified customer data for consumer outcomes. Work closely with Solutions, Sales, and Product teams to relay client feedback and help guide the product roadmap. Drive measurable results in client retention, growth, and satisfaction. Requirements Experience supporting large-scale, high-revenue clients on a global stage. Skill in understanding partner business models and aligning solutions with their strategic goals. Ability to communicate the value of an enterprise platform to a wide range of stakeholders. Strong collaboration abilities with internal teams. Compensation and benefits Total compensation between $160,000 and $175,000 Fixed annual salary from $115,000 to $120,000 Employee equity plan grant Comprehensive benefits Rokt provides a transparent path for career growth and compensation, with a defined career ladder and advancement based on competencies and performance.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Join a dynamic team at assembly, a cutting-edge startup revolutionizing client engagement. As the inaugural Customer Success Manager, you will collaborate directly with our CEO, Support, and Sales teams to elevate client onboarding, retention, upsell opportunities, and overall satisfaction. We're seeking a driven, resourceful individual ready to immerse themselves in various aspects of our business, even stepping in for sales demonstrations during peak times. This role is perfect for someone eager to help shape our customer success processes from the ground up.

Job Opportunity – Customer Success Optimization Manager At Cartful Solutions, we are revolutionizing the online shopping experience by enhancing how brands interact with their customers. Through our innovative interactive shopping platform, we empower shoppers with confidence while providing our clients with invaluable 'zero-party' data. Our tailored experiences cater to each client's industry-specific needs, backed by our proprietary software and proven implementation strategies. We are proud to collaborate with esteemed brands such as Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas, and we are rapidly expanding our footprint. We are looking for a skilled and experienced account manager to join our dynamic Customer Success team. This role, termed Optimization Manager at Cartful, primarily focuses on utilizing analytical insights to drive data-informed enhancements to our clients' personalized on-site product recommenders. These optimizations are crucial for fostering robust client relationships and sustaining our exceptional customer retention rates. While we prefer candidates located in the New York City or San Diego metropolitan areas, we are open to remote opportunities for the right candidate.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

At Altana, we are revolutionizing global trade through our advanced AI-powered product network. We empower businesses and governments to foster a more resilient and secure global economy while ensuring seamless trade operations.About AltanaAltana stands at the forefront of trusted trade, ushering in a new era of global commerce by connecting businesses and government entities on an innovative AI-driven platform. Our solutions enable enterprises like Boston Scientific, General Atomics, and L.L.Bean to efficiently map and manage their multi-tier value chains. Leading logistics companies such as UPS and Maersk leverage Altana to mitigate risks and avoid delays, while government agencies across the United States and allied nations utilize our platform to avert supply chain disruptions and safeguard national security.We are a dynamic team of ambitious engineers, data scientists, and domain experts. If you are driven by a passion for tackling complex, real-world challenges with global implications, we invite you to join our mission.The Role: Principal Product Manager, Customer Data PlatformAs the Principal Product Manager for our Customer Data Platform, you will be responsible for establishing the strategic vision and product roadmap through feature development and prioritization. Collaborating with marketing and finance teams, you will oversee product positioning, naming, go-to-market strategies, and financial metrics. We seek an accomplished product leader who excels at deciphering ambiguous customer needs, has a proven track record of collaborating with engineering teams to deliver impactful solutions, and can translate these into innovative products that truly resonate with customers. In this role, you will define the crucial link between our customers' core enterprise systems and the Altana product network.Your primary objective is to accelerate our customers' time-to-value. You will gain a deep understanding of customer IT, data, and security requirements in order to design and implement robust and scalable data integrations that address their most urgent supply chain challenges. Many of our customers struggle with fragmented data trapped in silos, including disorganized ERP records, scattered PLM files, and inconsistent spreadsheets. Your goal is to streamline the onboarding process for all organizations—ranging from niche manufacturers to large-scale logistics firms—enabling them to integrate their data with Altana and realize immediate benefits.You will oversee the entire data journey: from the moment a user clicks "Connect" or "Upload," through the intricate processes of entity resolution, to the establishment of a clean, unified view of their supply chain, as they collaborate with suppliers, logistics partners, and regulatory bodies.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

Join PermitFlow as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals through our innovative solutions. In this dynamic position, you will engage with customers, providing them with the support and guidance they need to maximize their use of our platform. Your focus will be on building strong relationships and driving customer satisfaction.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

About RenaissanceJoining Renaissance® means becoming part of a global leader in pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students, allowing them to focus on what truly matters—exciting learning experiences in the classroom. With our passionate employees and dedicated educational partners, we have significantly contributed to student growth, with Renaissance products utilized in over a third of US schools and in more than 100 countries worldwide.Every day, our commitment to our mission is exemplified through our core values: trust one another, achieve together, strive for excellence, own our actions, and continuously grow and adapt.Job DescriptionAt Renaissance, we believe that Customer Success hinges on understanding our customers’ desired outcomes and collaborating with them to maximize their value throughout their journey. As a Customer Success Manager II, you will play a vital role in guiding teachers and administrators through onboarding, nurturing, and renewal processes. Your objective is to not only retain customers but also to deliver an outstanding experience with our platform(s) that fuels successful student learning outcomes. This position involves managing District and School level accounts, and we seek an individual capable of driving successful implementations at scale while achieving Renaissance’s business goals.Territory: New YorkKey Responsibilities:Independently manage a portfolio of business across assigned territories, executing SOPs and developing proactive strategies tailored to customer segmentation and identified objectives.Ensure continuous customer satisfaction throughout their journey with Renaissance.Regularly contribute to identifying and documenting potential risks, applying knowledge of the local customer and territory context; escalate risks as necessary with some oversight.... (additional tasks will be included)

About Connecteam:Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the majority of the global workforce, particularly deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management and enabling them to concentrate on growth and operations.Role Overview:We are seeking a motivated and technologically adept Technical Customer Success Manager to become a vital part of our team. In this role, you will provide professional services to our clients, customize Connecteam features to fit their workflows, integrate our platform with other tools, and assist in migrating data from existing systems to Connecteam. You will collaborate closely with our Customer Success and R&D teams to enhance your expertise and deliver exceptional service, optimizing customer processes and onboarding to save them precious time.

Join Rokt as a Solutions Consultant for our innovative Customer Data Platform (CDP), where you will play a pivotal role in transforming customer experiences through data-driven solutions. You will collaborate with clients to understand their needs and deliver tailored recommendations that enhance marketing effectiveness and drive business growth.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

About DataCamp At DataCamp, we are dedicated to enabling individuals and organizations to acquire essential data and AI skills that are crucial for thriving in the modern world. Our engaging and practical learning experiences empower over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, to effectively utilize data and AI. We are at the forefront of tackling the pressing skills gap in data and AI. About the Role: As a Senior Customer Success Manager, your primary objective will be to enhance data and AI readiness within enterprise organizations through DataCamp's innovative solutions. You will identify opportunities for upskilling in data and AI across various business units, including Learning and Development, while driving retention and growth for DataCamp within these organizations. Your expertise in the data and AI landscape, along with your ability to develop tailored strategies, will be essential for guiding clients through their data transformation journey. About You: We are looking for passionate individuals who resonate with our core values of data-driven action, transparency, ownership, and exceptional customer focus. You should thrive in a dynamic, high-performance sales environment and be motivated by the mission of democratizing data and AI adoption. Your collaborative spirit and entrepreneurial mindset will enable you to exceed retention and expansion targets while acting as a thought partner for our clients in their data and AI evolution. If you believe in the importance of people, processes, technology, and data in driving digital transformation, we would love to hear from you! Responsibilities: Oversee the customer lifecycle from onboarding to renewal for DataCamp’s premium B2B clients. Create proactive success plans and goals with customers to support their achievement of data and AI readiness.

About the Role videa.ai is looking for a Customer Success Manager to help clients get the most from our solutions. This role works directly with customers to understand their goals and support their use of our products. What You Will Do Work closely with clients to identify their needs and objectives Guide customers through onboarding and adoption of videa.ai services Support clients as they use our solutions to reach their business goals Help maintain strong relationships that encourage satisfaction and retention Location NYC, Boston, or remote