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Customer Success Manager at RTI | Singapore

On-site Full-time

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Experience Level

Experience

Qualifications

What We’re Looking ForA technical degree with a minimum of 3 years' experience in a customer-facing role, such as customer success, field application engineering, or customer support. Exceptional communication and collaboration skills, especially in cross-functional team environments. A strong focus on customer needs and a genuine curiosity about the products that meet those needs. Proficiency in English is a must.

About the job

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth.

Key Responsibilities

Customer Engagement:

  • Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.
  • Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.
  • Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.
  • Monitor customer health and proactively address any potential risks to customer satisfaction and experience.

Customer Retention & Expansion:

  • Work closely with the Account Manager to align on account strategy and ensure successful execution.
  • Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.
  • Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.

Customer Success Strategy & Execution:

  • Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.
  • Assist in implementing technology solutions to enhance our ability to serve customers at scale.

About RTI International

RTI International is dedicated to providing innovative solutions that empower organizations and enhance customer success. We are committed to delivering exceptional value to our clients through our expert teams and cutting-edge technologies.

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