Customer Success Manager at RTI | Singapore

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.

Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.

About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.

Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Join Cato Networks as a Customer Success Associate, where you will play a pivotal role in ensuring our clients receive the highest level of service and support. In this dynamic position, you will collaborate with various teams to enhance customer satisfaction, drive product adoption, and facilitate effective communication between clients and our internal stakeholders.Your contributions will directly impact our customers' success by providing them with tailored solutions and proactive assistance. If you are passionate about customer service and eager to help others achieve their goals, we want to hear from you!

As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.

We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.

About Us:Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.About the Role:We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

Who We Are About Stripe Stripe is a premier financial infrastructure platform empowering businesses of all sizes. From global corporations to innovative startups, millions rely on Stripe to process payments, enhance revenue, and unlock new business possibilities. Our mission is to elevate the GDP of the internet, and we have a monumental journey ahead. This is your chance to broaden the global economy's reach while engaging in impactful work that defines your career. About the Team As a Customer Success Manager at Stripe, you will be pivotal in overseeing the entire post-sales journey for our users. Your collaboration will ensure that they extract maximum value from their investments, leading to successful projects, customer loyalty, and renewals. Few positions have such a direct influence on the company's growth. What You'll Do You will serve as a trusted advisor to our clients, gaining in-depth insights into their business needs and helping them optimize their experience with Stripe. This role requires close collaboration with the user account team and senior executives, engaging in discussions around product, payments, and technical aspects at various organizational levels. You will act as the user’s internal champion, ensuring they enjoy a seamless Stripe experience while collecting feedback to inform future user-centric innovations. This role is perfect for someone who excels in building relationships and driving business growth. Responsibilities Lead post-sale engagement, customer retention, and growth strategies for your clients in the Greater China region, collaborating closely with the Account Executive. Identify expansion opportunities within accounts, driving business outcomes, and ensuring customer success in partnership with the account team. Cultivate and maintain relationships with senior executives in business, product, engineering, finance, and IT alongside the Account Executive and team. Promote Stripe's customer success narratives and advocate for customer success systems and processes. Clearly communicate and drive customer use cases, value realization, and growth while maintaining your role as a trusted advisor. Act as a knowledgeable payments and commerce consultant for clients, educating them on the benefits and applications of our products and the industry. Conduct quarterly business reviews with the account team to align on business priorities, payment performance, optimization opportunities, and service satisfaction.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

About Pave BankWelcome to Pave Bank, where we are not just redefining the banking landscape; we are actively shaping the future of global institutional finance. Inspired by pioneering fintech innovators and fueled by a technology-centric approach, we provide smarter, faster, and more accessible banking, treasury, foreign exchange, and digital asset solutions to sophisticated institutions around the globe.With operational hubs in Singapore and Tbilisi, we blend the agility of a startup with the rigor and reliability of a regulated financial institution. Our mission is to simplify complex cross-border operations, empowering exchanges, funds, fintechs, and corporations to unlock growth and seize new opportunities.Our culture is built on collaboration, commercial creativity, and a passion for addressing the most challenging institutional issues. By joining Pave Bank, you will contribute to the development of global banking solutions, close transformative deals, and make a significant impact in a dynamic, high-stakes environment. Together, we are paving the way for the next generation of institutional finance.About the RoleThis is a pivotal leadership position where you will be responsible for maximizing the commercial value and retention of Pave Bank's global client portfolio. In this Client Success role, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion.At Client Success, our goal is to ensure that our clients derive maximum value from our banking products and services—driving product adoption, retention, expansion, and overall satisfaction with the Pave experience. You will serve as a critical advocate for the client internally and a trusted advisor externally, directly influencing the company’s growth and product development.Key Responsibilities:Client Success Strategy & Revenue AccountabilityDefine the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product objectives.Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upselling and cross-selling) within the existing client base, managing the Client Success pipeline and targets.Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and enhance feature utilization.

Join our dynamic team at AlphaSense as a Customer Success Manager in the Financial Services sector. In this pivotal role, you will be responsible for ensuring our clients achieve their goals through the effective use of our innovative solutions. You will act as a trusted advisor, guiding clients through their journey with AlphaSense and helping them unlock the full potential of our technology.Your expertise in financial services will be vital as you foster strong relationships with key stakeholders, understand their needs, and drive customer satisfaction. You will collaborate closely with cross-functional teams to enhance product offerings and deliver exceptional service.