About the job
Mongoose creates conversation intelligence tools designed for higher education. The team values meaningful interactions, whether guiding students through their first semester, connecting alumni to opportunities, or keeping families updated. The AI-driven platform supports compliant, empathetic, and effective communication, helping colleges and universities build trust and achieve results.
Role overview
The Customer Success Manager acts as a strategic partner for Mongoose clients. Based in Buffalo, this position helps institutions translate their communication efforts into measurable outcomes using the Conversation Intelligence Platform.
What you will do
- Lead client onboarding and implementation to establish a strong foundation for success
- Encourage platform adoption across campus teams
- Review engagement data to find insights and suggest improvements
- Advise clients on refining communication strategies based on data
- Develop trust-based relationships by understanding each institution’s needs
- Work with Account Managers to spot growth opportunities and address potential risks
- Show ongoing value throughout the customer journey
What helps in this role
- Comfort analyzing data and applying insights
- Interest in building relationships and understanding client challenges
- Enjoyment of collaborative problem-solving
This position fits someone who likes using analytics to improve communication and wants to make a difference in education, one conversation at a time.

