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Customer Success Manager at Mongoose | Buffalo

MongooseBuffalo
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer success management or a similar role. Strong analytical skills with a knack for translating data into actionable insights. Excellent communication and relationship-building skills. Experience with AI or conversation intelligence platforms is a plus. Ability to work collaboratively with cross-functional teams.

About the job

Mongoose creates conversation intelligence tools designed for higher education. The team values meaningful interactions, whether guiding students through their first semester, connecting alumni to opportunities, or keeping families updated. The AI-driven platform supports compliant, empathetic, and effective communication, helping colleges and universities build trust and achieve results.

Role overview

The Customer Success Manager acts as a strategic partner for Mongoose clients. Based in Buffalo, this position helps institutions translate their communication efforts into measurable outcomes using the Conversation Intelligence Platform.

What you will do

  • Lead client onboarding and implementation to establish a strong foundation for success
  • Encourage platform adoption across campus teams
  • Review engagement data to find insights and suggest improvements
  • Advise clients on refining communication strategies based on data
  • Develop trust-based relationships by understanding each institution’s needs
  • Work with Account Managers to spot growth opportunities and address potential risks
  • Show ongoing value throughout the customer journey

What helps in this role

  • Comfort analyzing data and applying insights
  • Interest in building relationships and understanding client challenges
  • Enjoyment of collaborative problem-solving

This position fits someone who likes using analytics to improve communication and wants to make a difference in education, one conversation at a time.

About Mongoose

Mongoose is at the forefront of transforming communication in higher education, focusing on making conversation intelligence accessible and impactful for institutions. Our innovative AI technology empowers educational organizations to foster meaningful connections and drive success through effective communication strategies.

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