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Customer Success Manager - APJ (Hybrid) at Fortanix | Bengaluru

FortanixBengaluru, Karnataka, India
Hybrid Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Take ownership of customer relationships with Fortanix clients, representing their voice to our Go-To-Market, Product, and Engineering teams. Facilitate customer onboarding and training to promote product adoption. Gain insights into customer requirements, challenges, and anticipated business outcomes from their investment. Develop and implement customer roadmaps, driving product utilization and maintaining high customer satisfaction levels. Create and execute strategic account plans focusing on increasing product adoption and discovering new value avenues. Conduct regular Business Reviews to ensure strategic alignment and timely collaboration with customers. Act as the primary escalation point for business and technical issues, ensuring dedicated ownership within Fortanix.

About the job

About Fortanix

Fortanix specializes in data-centric cybersecurity for hybrid multicloud environments. The company focuses on cryptography, encryption, and confidential AI to help organizations address persistent cyber threats. With data now spread across clouds and devices, Fortanix provides a unified security platform to manage data exposure, discover and remedy risks, and support frameworks like Zero Trust. The company has earned multiple Cybersecurity Excellence and Innovation Awards, along with recognition from NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.

The Fortanix team includes industry leaders and cryptography experts. The culture values trust, innovation, and collaboration, and the company has been recognized as a Great Place to Work.

Role Overview: Customer Success Manager - APJ (Hybrid)

Location: Bengaluru, Karnataka, India

Fortanix is hiring a Customer Success Manager for the APJ region. This role ensures clients receive strong support and guidance throughout their journey with Fortanix. The Customer Success Manager acts as the primary contact and trusted advisor for a portfolio of customers, working closely with Customer Success Engineering, Support, and Sales teams.

What You Will Do

  • Serve as the main point of contact for assigned customers in the APJ region.
  • Guide clients through the post-sale journey, collaborating with internal teams to address needs and resolve issues.
  • Build and maintain strong relationships with customers to ensure they achieve value from Fortanix’s DSM solutions.
  • Support clients as they adopt and use Fortanix products, helping them realize initial value and ongoing success.

Who We’re Looking For

  • Experience in customer success, account management, or a related client-facing role.
  • Ability to develop and maintain relationships with enterprise customers.
  • Strong communication and collaboration skills.
  • Interest in data security, cloud environments, or cybersecurity is a plus.

Why Join Fortanix?

  • Work with a team of recognized experts in cryptography and cybersecurity.
  • Contribute to solutions that help organizations secure sensitive data worldwide.
  • Be part of a company recognized for innovation and a strong workplace culture.

About Fortanix

Fortanix pioneers innovative solutions in data-centric cybersecurity, catering to the dynamic demands of hybrid multicloud environments. Our commitment to excellence and security is reflected in our accolades and partnerships with leading technology companies. Join us in our mission to ensure data security for businesses worldwide.

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