Customer Success Manager - APJ (Hybrid) at Fortanix | Bengaluru

About Fortanix Fortanix specializes in data-centric cybersecurity for hybrid multicloud environments. The company focuses on cryptography, encryption, and confidential AI to help organizations address persistent cyber threats. With data now spread across clouds and devices, Fortanix provides a unified security platform to manage data exposure, discover and remedy risks, and support frameworks like Zero Trust. The company has earned multiple Cybersecurity Excellence and Innovation Awards, along with recognition from NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. The Fortanix team includes industry leaders and cryptography experts. The culture values trust, innovation, and collaboration, and the company has been recognized as a Great Place to Work. Role Overview: Customer Success Manager - APJ (Hybrid) Location: Bengaluru, Karnataka, India Fortanix is hiring a Customer Success Manager for the APJ region. This role ensures clients receive strong support and guidance throughout their journey with Fortanix. The Customer Success Manager acts as the primary contact and trusted advisor for a portfolio of customers, working closely with Customer Success Engineering, Support, and Sales teams. What You Will Do Serve as the main point of contact for assigned customers in the APJ region. Guide clients through the post-sale journey, collaborating with internal teams to address needs and resolve issues. Build and maintain strong relationships with customers to ensure they achieve value from Fortanix’s DSM solutions. Support clients as they adopt and use Fortanix products, helping them realize initial value and ongoing success. Who We’re Looking For Experience in customer success, account management, or a related client-facing role. Ability to develop and maintain relationships with enterprise customers. Strong communication and collaboration skills. Interest in data security, cloud environments, or cybersecurity is a plus. Why Join Fortanix? Work with a team of recognized experts in cryptography and cybersecurity. Contribute to solutions that help organizations secure sensitive data worldwide. Be part of a company recognized for innovation and a strong workplace culture.

In an era where data is distributed across multiple clouds and devices, conventional security strategies fall short. Organizations require a proactive and adaptive approach to safeguard against relentless cyber threats while ensuring robust data security. Fortanix stands at the forefront of data-centric cybersecurity solutions tailored for hybrid multicloud environments, employing cutting-edge cryptography, encryption, and confidential AI technologies.As incidents of data breaches escalate and standard defenses prove inadequate, our focus is on efficient data exposure management to protect your sensitive information. Our integrated data security platform effectively identifies vulnerabilities in hybrid multicloud setups, mitigates risks, and facilitates the discovery and resolution of data exposure issues. Whether implementing a Zero Trust framework or preparing for the post-quantum computing landscape, we empower businesses globally to shield their most critical data, no matter its location.Our dedication to addressing the world's most formidable data security challenges has garnered Fortanix numerous Cybersecurity Excellence and Innovation Awards, along with endorsements from industry leaders such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.Comprising industry pioneers and cryptography aficionados, our team nurtures a culture of trust, innovation, and collaboration where every opinion is valued. Celebrated as a Great Place to Work, we seek enthusiastic individuals to help mold the future of data security and strive for a more secure digital landscape.Fortanix is on the lookout for a Software Engineer to join our Client Integrations team in Bangalore. In this pivotal role, you will engage in coding with Rust and various programming languages, collaborating closely with cross-functional teams to enhance and optimize the performance and scalability of our cloud security offerings.

Join Fortanix, a pioneering start-up tackling the world's most complex data protection challenges for enterprises and governments. Our innovative technology ensures data privacy throughout its lifecycle—whether at rest, in motion, or in use—across diverse IT infrastructures, including public cloud, on-premises, hybrid cloud, and SaaS.We are seeking a Customer Service Specialist for Order Fulfillment who excels in project management, problem-solving, and customer interactions. The successful candidate will collaborate with Fortanix's engineering, sales, and finance teams to enhance internal processes and improve customer satisfaction.Key Responsibilities:Deliver exceptional customer service, including customer setup and onboarding.Manage customer service tickets, ensuring timely tracking and resolution of requests.Oversee purchase orders and quotes, handling order fulfillment and RMA processes, including international and domestic shipping.Provision SaaS accounts efficiently.Develop documentation to standardize operational processes.Foster positive customer experiences by collaborating closely with Sales, Marketing, Product Development, and Customer Success teams.Provide after-hours support on-call as needed.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.

Fortanix is seeking a Senior Software Engineer to focus on Endpoint Security for Windows platforms. This role involves building security features aimed at protecting endpoints from emerging threats. Regular collaboration with engineering, product, and security teams is part of the work. Responsibilities Design and implement security solutions tailored for Windows endpoints Collaborate with other teams to integrate and optimize security features within Fortanix products Support the continuous improvement of endpoint protection capabilities Location This position is based in Bengaluru, Karnataka, India.

Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.

Role overview The Senior Technical Writer at Fortanix in Bengaluru, Karnataka will create and update documentation for the company's security products. This position calls for translating complex technical information into clear, helpful content that supports customers using Fortanix solutions. Collaboration Working closely with engineering and product teams, the Senior Technical Writer gathers details and ensures documentation stays accurate and useful. Teamwork is central to understanding product features and communicating them effectively. Focus areas Develop and maintain product documentation Clarify technical concepts for a customer audience Work alongside engineers and product managers

Join CommerceIQ as a Customer Success Specialist in our dynamic advertising team. In this pivotal role, you will empower our clients to leverage Amazon Ad Search effectively, ensuring they achieve their advertising goals and maximize their return on investment. Your expertise and support will be essential in guiding our clients through the intricacies of advertising solutions.

About Hevo DataHevoData.com is the choice of data-driven enterprises such as Doordash, Footlocker, Arhaus, and Santander. Our fully managed Automated Pipelines empower organizations to seamlessly consolidate data from diverse sources including Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Founded in San Francisco and Bengaluru, we proudly serve over 2000 customers across 45+ countries, specializing in e-commerce, financial technology, and healthcare. Backed by notable investors like Sequoia Capital, we have successfully raised $42 Million and are poised for our next phase of accelerated growth!Our Mission: At Hevo, we strive to empower every organization to harness the power of data. Our journey began four years ago with the launch of our flagship product, the “Data Pipeline.”The Hevo Pipeline is a no-code platform designed to unify all data sources within an organization, providing a comprehensive view of business operations. It integrates with over 150 data sources, including Databases, SaaS applications, and Advertising Channels.Currently, we assist nearly 2000 companies in over 40 countries to become more data-centric. Our goal is to simplify technology to the extent that anyone can resolve their data challenges, regardless of their technical expertise.Role Overview: Customer Success EngineerAs a Customer Success Engineer, you will take ownership of Hevo Data's customer relationships from onboarding through to retention. Your role will involve collaborating with Hevo's customers to build and launch data pipelines, while also driving product adoption, client retention, and business growth. You will work closely with Internal Product Experts, Account Executives, Product Support, and Engineering to serve as the primary technical contact for all customer interactions. This partnership enables us to continually enhance our platform's functionality and user benefits.This position reports directly to the Head of Customer Success. Ideal candidates will possess expertise in data warehousing, data pipelines, and ETL/ELT, enabling them to provide strategic and consultative recommendations on all technical matters related to Hevo.Your Responsibilities:● Manage a designated set of customers and ensure their retention and satisfaction.● Act as a technical consultant and advisor during the post-sales phase, providing guidance on solutions.● Facilitate customer onboarding processes and develop engaging onboarding experiences.

OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.

Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.

About MixpanelMixpanel is an innovative event analytics platform designed for creators who seek immediate insights from their data—no SQL skills needed. By empowering every team within the organization to visualize and understand the effects of their contributions on product, marketing, and revenue outcomes, we enable informed decision-making.With over 9,000 satisfied clients, including industry leaders like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is dedicated to providing an analytics solution that is comprehensive, reliable, and accessible to all.About the Customer Success Team:Our Customer Success and Solutions Engineering teams function as analytical consultants who immerse themselves within our enterprise client teams to ensure successful business outcomes. We collaborate with prospects and clients throughout their journey to discern value drivers and act as the technical liaison to our Sales team, facilitating the delivery of that value. You will work closely with Account Executives, Account Managers, Product, Engineering, and Support to implement self-service analytics effectively, assist clients in managing transitions, execute technical projects that delight our customers, and ultimately enhance the ROI of their Mixpanel investment.About the Role:As a Customer Success Architect, you will engage with customers throughout their journey, starting with pre-sales by conducting proof of concepts that showcase rapid value, and continuing through post-sales onboarding and implementation to set clients up for enduring success with scalable solutions and best practices in data governance. Throughout the customer lifecycle, your role will involve understanding how analytics can generate business value and advising clients on how to optimize Mixpanel's utility, including managing change during its rollout, defining and achieving ROI, and identifying enhancements in their analytics usage. For large enterprise accounts, you will work alongside Account Managers post-onboarding to foster data trust and product adoption across hundreds of end-user teams through a structured change management approach.

ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.

About Rentokil Initial HygieneRentokil Initial Hygiene is a global leader in hygiene solutions, operating across over 75 countries. With a century of experience, we specialize in tailored hygiene services designed to meet unique business needs, ensuring complete peace of mind through our reliable offerings. Our comprehensive range of washroom hygiene services includes the provision and maintenance of air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.About the Role:The Customer Relationship Executive/Sr. Customer Relationship Executive plays a pivotal role in enhancing client satisfaction and success. You will drive successful adoption and onboarding, ensuring clients realize the full value of our products. This includes understanding our offerings, managing key Customer Success metrics, handling escalations, cultivating strategic relationships, and continuously refining processes for an exceptional customer experience and retention.You will report to the Lead of Customer Relationship Management and work collaboratively within a multi-functional team, engaging with both internal teams and external stakeholders.Key Responsibilities:Facilitate successful adoption and onboarding for clients, ensuring they recognize the business value of our services.Gain an in-depth understanding of our products and services, using this knowledge to enhance customer experiences.Manage key Customer Success metrics, including customer health, renewals, upselling, and churn, implementing strategies to drive business results and elevate the customer experience.Oversee escalation management and maintain a strong support and services relationship with customers, focusing on tracking operational metrics and addressing pain points.Build strategic relationships with key stakeholders to gain insights into customer businesses and develop growth strategies for Rentokil Initial Hygiene.Continuously evaluate and enhance our Customer Success processes to ensure exceptional service delivery.Retain clients by addressing complaints and issues promptly to reduce predictive churn.

Join our client's innovative team in Bengaluru!We are looking for a dynamic Customer Success Manager specializing in Partnerships and Implementation for a leading voice AI startup. This company is pioneering the development of autonomous voice AI agents that efficiently handle millions of real-time calls for top-tier clients including PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg.Salary Range: ₹1,000,000 - ₹1,500,000 (INR 10-15 LPA)Minimum Experience: 1 yearEmployment Type: Full-time

Join Cloudflare as a Senior Strategic Solutions Engineer and be at the forefront of delivering innovative solutions that enhance the security and performance of our clients' digital experiences. In this hybrid role based in Bengaluru, you will collaborate with cross-functional teams to understand customer needs and translate them into effective technical solutions.

Our MissionAt Fiddler, we acknowledge the profound influence of AI on people's lives. Our mission is to instill trust in AI technologies. With the emergence of Generative AI and Agents, the scope of risk has expanded, complicating the assurance of effective AI applications. Fiddler empowers organizations to proactively address these challenges by deploying transparent and trustworthy AI solutions.We collaborate with AI-focused organizations to establish a sustainable framework for responsible AI practices, fostering trust with their users. AI Engineers, Data Scientists, and business teams utilize Fiddler AI to monitor, assess, secure, analyze, and enhance their AI solutions, ultimately driving superior outcomes. Our platform enables both engineering teams and business stakeholders to grasp the "what", "why", and "how" of AI outcomes.Meet Our FoundersFiddler AI was founded by Krishna Gade, an engineering leader with experience at Facebook, Pinterest, Twitter, and Microsoft, and Amit Paka, a product leader with a background at Microsoft, Samsung, PayPal, and multiple startups. We are supported by Insight Partners, Lightspeed Venture Partners, and Lux Capital.Why Become a Part of Our Team?Our team is dedicated to fostering trust in AI, enabling society to leverage its potential responsibly. Joining us means making a meaningful impact by ensuring operational transparency and security for AI applications at production scale across various industries. As an early-stage startup, we have a quickly expanding team of intelligent and empathetic individuals—doers, thinkers, creators, builders, and everyone in between. The pace of innovation in the AI and ML industry presents monumental learning opportunities. This is your chance to be a pioneer in the field.Fiddler has been recognized as a leader in AI Observability, earning multiple accolades, including being listed in the 2022 a16z Data50, 2021 CB Insights AI 100, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups, and being named a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our talented team, you will contribute to advancing the AI Observability landscape.‍ Your Role:As a Forward Deployed Engineer, you will bring trustworthy AI to life for our clients by deploying, customizing, and optimizing complex, high-impact AI observability and agentic solutions in the field. You will be a hands-on builder and strategic partner, translating customer needs into actionable solutions.

As a Customer Relationship Manager, you will play a pivotal role in onboarding new clients, ensuring they have a seamless experience as they integrate with our platform. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding process for new clients by providing a friendly welcome, explaining our range of products and services, and helping them navigate our platform.2. **Client Assistance**: Serve as the primary point of contact for clients, addressing their inquiries and concerns through phone and email. Provide knowledgeable support to enhance their navigation of our offerings.3. **Problem Resolution**: Proactively identify and troubleshoot client issues while collaborating with internal teams to ensure timely and effective resolutions.4. **Relationship Building**: Cultivate and maintain strong, lasting relationships with clients by understanding their specific needs and preferences, allowing you to tailor your support accordingly.5. **Client Education**: Equip clients with insights and resources to make informed decisions. Communicate updates, new features, and best practices to enhance their overall experience.6. **Client Feedback**: Act as a liaison between clients and internal teams, delivering valuable feedback to improve our services and offerings.7. **Record Keeping**: Ensure accurate and thorough documentation of client interactions and records within our CRM system.