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Customer Success Lead

On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for a candidate who is motivated, tech-savvy, and possesses excellent communication skills. You should be comfortable working collaboratively as part of a team while also being able to manage your own tasks effectively. A passion for helping small businesses succeed is essential.

About the job

Customer Success Lead – Townsquare Interactive

Location: In-office role at our Uptown Charlotte office

Lead the Way in Customer Success!

Are you passionate about fostering meaningful, long-lasting relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you will provide expert service that empowers clients to maximize their marketing investments. This role offers you the chance to collaborate with clients, drive the adoption of our solutions, and demonstrate the tangible ROI of our platform—all while advancing your career in client success.

Why Choose Townsquare Interactive?

We are dedicated to empowering small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer engagement, while our digital marketing services—including website design, SEO, social media, and reputation management—drive customer acquisition. We alleviate the stress of marketing so that our clients can concentrate on their core business functions.

Our Unique Advantages:

  • Training & Development: From day one, you will receive exceptional training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Our commitment to your development extends beyond onboarding, equipping you with the skills necessary for long-term career growth.
  • Culture: We prioritize character, coachability, and accountability in our hiring process, creating a collaborative, team-oriented environment where individuals genuinely support one another. Strong cross-functional partnerships and shared successes foster a workplace that people look forward to being a part of every day.
  • Opportunity & Stability: With over a decade of establishment and a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Supported by the publicly traded Townsquare Media, we provide the resources, stability, and long-term investment needed to further your career.
  • Impactful Solutions: Our innovative digital marketing and business management solutions assist over 20,000 small and mid-sized businesses in achieving month-over-month growth, allowing you to play a pivotal role in client onboarding, retention, and long-term success.
  • Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, our employees create meaningful community impacts while strengthening team connections.

About Townsquare Interactive

Townsquare Interactive is a leading provider of digital marketing solutions that cater to small and medium-sized businesses. Our platform and services are designed to enhance customer engagement and drive growth, allowing our clients to focus on what they do best.

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