Customer Success Lead

Customer Success Lead – Townsquare InteractiveLocation: In-office role at our Uptown Charlotte officeLead the Way in Customer Success!Are you passionate about fostering meaningful, long-lasting relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you will provide expert service that empowers clients to maximize their marketing investments. This role offers you the chance to collaborate with clients, drive the adoption of our solutions, and demonstrate the tangible ROI of our platform—all while advancing your career in client success.Why Choose Townsquare Interactive?We are dedicated to empowering small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer engagement, while our digital marketing services—including website design, SEO, social media, and reputation management—drive customer acquisition. We alleviate the stress of marketing so that our clients can concentrate on their core business functions.Our Unique Advantages:Training & Development: From day one, you will receive exceptional training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Our commitment to your development extends beyond onboarding, equipping you with the skills necessary for long-term career growth.Culture: We prioritize character, coachability, and accountability in our hiring process, creating a collaborative, team-oriented environment where individuals genuinely support one another. Strong cross-functional partnerships and shared successes foster a workplace that people look forward to being a part of every day.Opportunity & Stability: With over a decade of establishment and a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Supported by the publicly traded Townsquare Media, we provide the resources, stability, and long-term investment needed to further your career.Impactful Solutions: Our innovative digital marketing and business management solutions assist over 20,000 small and mid-sized businesses in achieving month-over-month growth, allowing you to play a pivotal role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, our employees create meaningful community impacts while strengthening team connections.

Figure is looking for a Customer Success Associate based in Charlotte, NC. This position centers on supporting clients and ensuring they receive helpful, timely assistance. Building strong relationships and helping customers use Figure’s products effectively are key parts of the role. Responsibilities Serve as the main contact for clients, addressing questions and resolving any issues that arise Work closely with product and engineering teams to find solutions for customer needs Guide clients as they adopt and use Figure’s products and features Focus on maintaining customer satisfaction and encouraging ongoing client relationships

Hippocratic AI develops generative AI technology designed for healthcare, with a focus on safe, autonomous clinical conversations. The platform relies on proprietary large language models in the Polaris constellation, which have demonstrated over 99.9% accuracy in clinical interactions. The company’s mission centers on building a healthcare-exclusive, safety-focused LLM to improve patient outcomes globally. The founding team brings together expertise from leading hospitals, research institutions, and technology companies. Hippocratic AI is well-funded, with $404M raised to date and a recent Series C round valuing the company at $3.5B. Investors include major venture firms and healthcare organizations. Role overview The Vice President of Customer Success, based in Charlotte, NC, leads strategic partnerships with health systems and manages a team of Customer Success Executives. This executive combines high-level client management with direct involvement in solution deployment and workflow integration, aiming for measurable, long-term results for enterprise clients. The position follows a player-coach approach: maintaining direct relationships with key clients while guiding and mentoring the team to deliver consistent, scalable outcomes. The role also shapes the playbooks, metrics, and processes that will support the growth of the Customer Success function. Healthcare experience and a track record in startup environments are important, as is the ability to turn early product-market fit into sustained enterprise value. What you will do Lead, mentor, and develop a team of Customer Success Executives, encouraging accountability, collaboration, and ongoing improvement.

At Forward Networks, we are revolutionizing the management and security of the world's most intricate networks. Established in 2013 by four Stanford Ph.D.s, we have developed the industry's pioneering network digital twin, a mathematically accurate model of production networks that provides IT teams with unparalleled visibility, verification, and agility across all major cloud and vendor environments.Our esteemed clientele includes global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, alongside rapidly growing enterprises and government agencies. According to IDC, our customers experience an average of $14.2 million in annual benefits through enhanced efficiency and security.Supported by top-tier investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks fosters a people-centric and innovative culture, where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.We are seeking a Customer Success EngineerAre you eager to create a category and help build a remarkable company?Join a company that has been in the market for over 5 years, with top Federal agencies and Fortune 500/Global 2000 clients already onboard and referenceable.We are assembling a unique team, and we hope you will consider joining us if you desire the experience of transforming the networking landscape as we know it.Key Responsibilities:Serve as the Forward Networks subject matter expert, providing strategic advice and guidance to ensure the successful ongoing use and adoption of our technologies.Take ownership of post-sales technical issues, collaborating with cross-functional teams to document problem resolution steps and troubleshooting procedures.Guide customers through the various stages of adoption of the Forward Networks Platform.Work closely with our internal Product Management, Engineering, Sales, and Marketing teams.Some travel (approximately 10%) is required.

Hippocratic AI develops generative AI technology for healthcare, focusing on safe, autonomous clinical conversations with patients. The company’s proprietary system, built on custom-trained large language models within the Polaris constellation, is designed to achieve high accuracy in patient interactions. Founded by CEO Munjal Shah, Hippocratic AI brings together physicians, hospital executives, AI experts, and researchers from leading institutions including Johns Hopkins, Stanford, and Google. The company recently secured $126 million in Series C funding, reaching a $3.5 billion valuation, with total investment now at $404 million from firms such as CapitalG and Andreessen Horowitz. Role overview The Customer Success Executive position is based in Charlotte, NC and focuses on working directly with client healthcare organizations. This role partners with clinical, operational, and IT leaders to implement and expand Hippocratic AI’s solutions onsite. Professionals with experience in health systems and a background in high-touch, onsite implementation, similar to top consulting teams, will find this role aligns with their expertise. Regular onsite presence at client locations is expected. The Customer Success Executive leads post-sale execution, drives adoption of Hippocratic AI’s products, and supports measurable improvements in clinical settings. Collaboration with the Customer Success Director is key, as this position serves as the main representative for Hippocratic AI within assigned health systems. Key responsibilities Act as the primary customer success lead for key clients, building strong relationships and maintaining consistent onsite engagement. Oversee post-sale execution, guiding the implementation and integration of AI solutions within client organizations. Work closely with clinical and operational teams to support measurable improvements in patient care.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join Road to Hire as a Manager of College Success, where you will lead initiatives designed to empower students in their educational journeys and career pathways. This role involves overseeing programs that support college students, providing mentorship, and collaborating with educational institutions to enhance student success rates.

Join Red Ventures as a College Success Coach II, where you'll empower students on their journey to academic and personal success. In this role, you'll provide guidance, support, and resources to help students navigate their college experience effectively.

Join the vibrant team at Starbucks as a Shift Supervisor - Lead Barista, where you will play a crucial role in delivering exceptional customer experiences. You will lead a team of baristas, ensuring high-quality service and product excellence while fostering a positive work environment. Your leadership will inspire your team to uphold the Starbucks brand and maintain operational efficiency.

Lead Product DesignerUS-Based | Full-Time - Austin TX & Charlotte NC are preferredAbout the PositionWe are seeking a highly skilled Lead Product Designer to spearhead our design team at Olly Olly. This role is a combination of leadership and hands-on design, where you will be accountable for the quality of design outcomes, not merely the volume of output. You will primarily focus on managing and enhancing your team's performance, while dedicating approximately 20-30% of your time to directly contribute as a designer on key projects.At Olly Olly, we value practical, swift, and thoughtful design. We are looking for someone who integrates AI into the design process—seeing it as an essential component rather than just a supplementary tool. You will empower the team to leverage large language models (LLMs) and prototyping tools for greater efficiency, enhanced clarity, and earlier testing of ideas, all while upholding superior standards for craftsmanship, usability, and clarity.You will report to our Chief Product Officer (CPO) and collaborate closely with engineering and product teams to ensure our designs are not just aesthetically pleasing mockups but also deliver exceptional user experiences.Team StructureUX/UI Product Designer (in-app)UX/UI Product Designer (in-app)UI/Web Designer (marketing and brand-adjacent)Your ResponsibilitiesOversee the daily operations of a three-member design team, facilitating design reviews, removing obstacles, providing constructive feedback, and enhancing quality standards.Develop and maintain the design system and visual language for our core product to ensure uniformity across all screens and interactions.Create UX flows, wireframes, and prototypes for new features, guiding them from initial problem identification to production-ready specifications.Conduct design quality assurance to ensure that the final products align with the original designs.Enhance collaboration between product, design, and engineering teams, ensuring that design considerations are incorporated early in the problem definition phase, rather than merely during UI implementation.Work alongside engineering and product teams in sprint planning, roadmap prioritization, and decision-making regarding trade-offs.Review outputs from the UI and web design team to ensure visual coherence across brand and product design.Foster a culture of prototyping and early validation by encouraging the team to test concepts before full development.

As a Lead Consultant at Sonsoft Inc., you will play a pivotal role in driving strategic initiatives and enhancing our clients' operational efficiency. You will be responsible for leading consulting projects, collaborating closely with cross-functional teams, and providing expert advice to our clients in various industries. Your insights will help shape the direction of our projects and ensure successful outcomes.

Join Brightspeed as an Acquisition Marketing Lead and play a pivotal role in shaping our marketing strategies. We are seeking a dynamic individual who is driven by results and possesses a deep understanding of customer acquisition techniques. You will lead initiatives that enhance brand visibility and drive growth through innovative marketing campaigns.

Join Sons of Thunder Inc. as a Lead Bizagi Consultant, where you will play a pivotal role in transforming business processes through innovative solutions. We are seeking a dynamic professional who is passionate about leveraging Bizagi to enhance efficiency and drive success for our clients.

Join our team as a MicroStrategy Lead Consultant and play a pivotal role in our data analytics projects. As a lead consultant, you will be responsible for designing, implementing, and optimizing MicroStrategy solutions that empower our clients to make data-driven decisions. We are looking for a proactive individual with a passion for analytics and a proven track record in MicroStrategy.

We are seeking a skilled and detail-oriented Data Quality Lead to join our dynamic team in Charlotte, NC. In this pivotal role, you will oversee the management and enhancement of data quality processes, ensuring the integrity and accuracy of our data assets.Your responsibilities will include developing and implementing data quality frameworks, conducting audits, and collaborating with cross-functional teams to identify and rectify data issues. You will play a crucial role in fostering a culture of data excellence across the organization.

Join our dynamic team at DashMart, a local fulfillment center powered by DoorDash, where we deliver essential groceries and household items directly to our customers' doorsteps. As a Shift Lead, you will play a pivotal role in ensuring operational excellence within our bustling warehouse environment. Your responsibilities will include overseeing daily shift operations, managing inventory, and leading a dedicated team to maintain high standards in safety, quality, and efficiency. If you're passionate about customer service and thrive in a fast-paced setting, we want to hear from you!

We are seeking a talented and experienced Informatica and Teradata Developer/Lead to join our dynamic team in Charlotte, North Carolina. In this role, you will leverage your extensive knowledge of Informatica and Teradata to lead projects, develop innovative solutions, and drive data management strategies that enhance our business operations.The ideal candidate will be passionate about data integration, have strong analytical skills, and possess leadership qualities to guide a team of developers effectively.

Join our dynamic team at Sonsoft Inc. as a Cognos Lead Consultant. In this mid-senior level role, you will leverage your expertise in Cognos BI to lead projects and provide strategic insights that drive business decisions. Collaborate with cross-functional teams and utilize your analytical skills to enhance data reporting and visualization.

Join our dynamic team at Prosidian Consulting as a Customer Support Clerk, where you will play a crucial role in enhancing our customer experience. This position is designed for individuals who are passionate about providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that every client interaction is positive and productive.

Join our dynamic team at Prosidian Consulting as a Customer Solutions Specialist. In this critical role, you will be responsible for providing exceptional customer service and solutions to our clients. You will work closely with various teams to ensure that customer needs are met effectively and efficiently. Your expertise in customer relations will contribute to enhancing customer satisfaction and loyalty.