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Customer Success Executive

ServiceNowAddison
On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with a proven track record in customer success or account management, ideally within the technology sector. Strong communication and interpersonal skills are essential, as you will be interacting with clients at various levels. A results-oriented mindset and the ability to adapt to changing circumstances are key to thriving in this role. Familiarity with the ServiceNow platform or similar technologies will be an advantage. A bachelor's degree in a relevant field is preferred.

About the job

The Customer Success Executive at ServiceNow focuses on helping clients reach their goals with the ServiceNow platform. This role centers on building strong client relationships, understanding each customer’s needs, and addressing challenges as they arise.

What You Will Do

  • Develop and maintain trusted relationships with customers.
  • Work closely with cross-functional teams to support client success and retention.
  • Identify customer needs and ensure they gain the most value from ServiceNow’s platform and services.
  • Proactively resolve issues to drive customer satisfaction.

Location

This position is based in Addison.

About ServiceNow

ServiceNow is a global leader in digital workflows, empowering organizations to operate faster and more efficiently. Our platform enables businesses across various industries to streamline operations, enhance customer experiences, and drive innovation. Join us and be part of a dynamic team that is transforming the way work is done.

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