Customer Success Enablement Manager

Role Overview As Customer Success Enablement Manager at disco in New York City, the focus is on strengthening the performance of Customer Success teams and improving coordination with Sales and other customer-facing groups. This role involves analyzing current processes, building and delivering training programs, and providing resources and tools that help teams reach their goals and deliver excellent customer service. Main Responsibilities Business Planning: Work closely with Customer Success and Sales leadership, as well as cross-functional partners, to develop comprehensive business plans. Strategic Initiatives: Represent Customer Success and Sales in strategic projects, managing each stage from identification through implementation. Business Process Improvement: Identify and lead opportunities to improve workflows, streamline operations, and encourage collaboration across departments such as Sales, Marketing, Product, and IT to support revenue growth and customer satisfaction. Data Analysis: Use metrics and data to shape enablement strategies and build Customer Success playbooks. Tailored Enablement: Align enablement efforts with the specific goals of Customer Success and Sales, supporting ongoing growth across the organization. Onboarding: Oversee onboarding for new hires, ensuring they have the necessary knowledge and resources, and create relevant training materials. Change Management: Lead the rollout of new enablement programs, processes, and technologies, and continually assess and refine these initiatives. Communication Strategies: Create and implement communication plans to explain the benefits and reasoning behind enablement changes to adult learners in different business units. New Product Introduction: Support the rollout of new products, making sure Customer Success and Sales teams can integrate new offerings smoothly. Trusted Advisor: Build strong, reliable relationships with Sales and other customer-facing teams.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About PlaygroundAt Playground, our mission is to make high-quality child care accessible to everyone. We've developed a top-tier software solution designed to streamline every aspect of managing child care operations. Our belief is simple: child care providers should focus on what they do best—providing exceptional care—while our software handles the administrative tasks. We are on a journey to create a comprehensive child care management platform that alleviates the burdens of operational management.Currently, Playground is at a pivotal stage in its development, fueled by significant funding and a plethora of statewide contracts. We are already collaborating with thousands of educational institutions nationwide, and our founders have been recognized in Forbes' 30 Under 30.We are a team of passionate individuals who take ownership of our projects and are eager to tackle complex challenges. If the idea of contributing to the growth of Playground's sales organization excites you, and you thrive in a collaborative, fast-paced startup environment, we encourage you to apply!About the RoleWe are seeking our first Senior GTM Enablement Manager to create and manage a cutting-edge enablement program aimed at boosting performance within our Sales and Customer Success teams. This role is situated within our Revenue organization and is crucial for the onboarding, training, and continuous development of our go-to-market teams. This is an ideal opportunity for someone eager to make a significant impact on our growth trajectory by enhancing the onboarding process, refining the customer experience, and optimizing training for our Sales and Customer Success teams.The ideal candidate will have a proven track record of managing enablement programs from inception to execution. You should possess expertise in developing scalable systems that support both new hires and experienced representatives, ultimately driving measurable revenue outcomes.This is a high-visibility and impactful role that reports directly to our leadership team, providing an unparalleled opportunity to lay the groundwork for something truly foundational.What You'll DoDesign and Deliver Enablement ProgramsDevelop and implement comprehensive onboarding programs for new Sales and Customer Success hires, incorporating live training sessions, e-learning components, and practical applications.Create scalable resources such as playbooks, quizzes, talk tracks, and certification processes that evolve alongside our product offerings and market strategies.Utilize adult learning principles and best practices in instructional design to craft engaging and effective learning experiences.

Location: New York CityReports to: Director, Field EnablementThe TeamJoin our dynamic GTM Enablement team, pivotal in empowering Datadog’s Sales and Customer Success organizations with essential skills, knowledge, and tools to excel. We collaborate closely with Curriculum, Product Marketing, Operations, and GTM leadership to ensure that our enablement strategies result in significant behavior changes and enhanced performance in the field.Our Field Enablement team is dedicated to bringing enablement to life—implementing, reinforcing, and contextualizing programs in close partnership with Sales and Customer Success leaders. Leadership Development is a fundamental aspect of our mission as we scale and invest in robust, consistent sales leadership throughout Datadog.The OpportunityDatadog is on the lookout for a Senior Field Enablement Manager to spearhead the delivery of Sales and Customer Success leadership development enablement as part of the Global Field Enablement Team. This influential role will focus on equipping frontline and second-line leaders with the skills, behaviors, and mindset necessary to coach effectively, navigate teams through change, and ensure consistent execution across the GTM organization.This is a senior, highly visible role tailored for an experienced enablement leader with extensive expertise in delivering leadership development programs as both a trainer and facilitator. You will act as a key partner to the Sales Leadership Curriculum team, assisting in translating curriculum into impactful, high-quality learning experiences for our leaders in the field.Beyond delivering leadership enablement, this position will also help establish standards and elevate the delivery of leadership enablement across Field Enablement globally—mentoring and influencing other senior field trainers while enhancing how we engage, challenge, and develop Sales and Customer Success leaders at Datadog.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

About the Role videa.ai is looking for a Customer Success Manager to help clients get the most from our solutions. This role works directly with customers to understand their goals and support their use of our products. What You Will Do Work closely with clients to identify their needs and objectives Guide customers through onboarding and adoption of videa.ai services Support clients as they use our solutions to reach their business goals Help maintain strong relationships that encourage satisfaction and retention Location NYC, Boston, or remote

Join PermitFlow as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals through our innovative solutions. In this dynamic position, you will engage with customers, providing them with the support and guidance they need to maximize their use of our platform. Your focus will be on building strong relationships and driving customer satisfaction.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

About UsAt Legora, we are dedicated to transforming the landscape of legal work. We don't just create solutions for lawyers; we collaborate with them to ensure our innovations meet their needs effectively. Our AI-driven workspace enables legal professionals to accelerate their workflows while enhancing their inquiries and uncovering valuable insights.We challenge the status quo of legal technology daily, making complex tasks more efficient, intelligent, and human-centric. By processing thousands of documents in mere minutes and developing smart workflows in partnership with top-tier firms, we are turning ambitious visions into reality.Legora is trusted by esteemed firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries. Our rapid shipping, effective iteration, and intentional scaling strategies set us apart.When you join Legora, you become part of a mission-driven team that believes in exceeding expectations. We empower legal practitioners to excel with technology that genuinely understands their needs. If you are passionate about innovative solutions, collaborating with talented individuals, and driving impactful change in a critical field, this is your opportunity.Join us in reshaping the future of legal technology!We are seeking a Customer Enablement Specialist to strengthen our Operations team and play a pivotal role in our customer support function. This position offers a chance to provide exceptional customer service, resolve complex challenges, and influence the future of support at Legora.Collaborating with Product, Engineering, Legal Engineering, and Go-to-Market teams, you will ensure our customers receive the best possible experience. By working closely with legal professionals at leading firms worldwide, you will become adept at leveraging Legora's platform to enhance their workflows. Your daily tasks will involve problem-solving, pattern identification, and ensuring that our users' interactions with support feel swift, organized, and profoundly beneficial.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

About PlaygroundAt Playground, we are dedicated to ensuring that top-quality child care is within everyone's reach. Our innovative software is designed to streamline every aspect of managing a child care business, allowing providers to focus on delivering exceptional care. Our mission is to create a child care management platform that alleviates the administrative burdens of operating a center.Currently, Playground is at a pivotal moment of rapid expansion. Having secured significant funding and numerous statewide contracts, we are collaborating with thousands of schools nationwide. Our founders have also been recognized in Forbes 30 Under 30, reflecting our commitment to excellence.We take pride in our culture of ownership, where our team members eagerly tackle large, complex projects. If you are passionate about contributing to the growth of Playground's account management organization and thrive in a collaborative, fast-paced startup environment, we encourage you to apply!About the RoleAs a Customer Success Manager, you will engage with a portfolio of approximately 400 child care providers across the United States, each with 1 to 4 locations. You will serve as their primary contact, helping them maximize their experience with Playground by building strong relationships, encouraging product adoption, and ensuring their ongoing success.You will communicate relevant product updates and growth opportunities, ensuring that customers feel supported and confident in using Playground. This role requires a blend of strategic insight and relationship management, and you will play a crucial role in driving our customers' success.This position is in-person, based in our offices in either Denver or New York City, where you will work alongside a dedicated team focused on delivering value and making a lasting impact in the child care sector.

Join Our Team: At Torch Dental, we're not just a rapidly growing start-up; we're revolutionizing the healthcare supply industry. Our mission is to enhance the lives of healthcare providers by streamlining supply ordering and ensuring transparent pricing. With a focus on dental practices, our cutting-edge e-commerce software platform transforms an outdated process, making procurement efficient and cost-effective. We pride ourselves on our collaborative and passionate team, dedicated to solving real-world challenges. Customer satisfaction is our obsession, and we foster a culture that encourages action and innovation. If you're driven to create impactful solutions that empower healthcare professionals, we want you on our team! Role Overview: Customer Success Manager is a pivotal position aimed at providing outstanding customer experiences and maximizing value across a portfolio of small to mid-sized accounts. You'll assist customers during onboarding, facilitate their early product adoption, and proactively nurture relationships to ensure their success with Torch.In this dynamic role, you'll develop essential skills in customer engagement, platform expertise, and account management. Your insights will be invaluable for capturing customer feedback, identifying trends, and collaborating cross-functionally to enhance the overall customer journey. This position is perfect for an ambitious individual looking to advance their career in Customer Success within a fast-paced, customer-centric environment.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Join David Energy as a Customer Success Manager and play a pivotal role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to ensure our clients achieve their desired outcomes while using our services. You will be the bridge between our customers and our internal teams, advocating for their needs and driving improvements.Key responsibilities include onboarding new clients, providing product training, and analyzing customer feedback to enhance service quality. You will also develop long-term relationships with clients, ensuring they are engaged and satisfied with our solutions.