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Customer Success Associate II

2K GamesMadrid, SpainNew
On-site Full-time

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Experience Level

Experience

Qualifications

Excellent communication skills in both English and Spanish. Proven experience in customer support or a related field. Strong problem-solving skills and a keen attention to detail. Ability to work independently and as part of a team. Passion for gaming and understanding of the gaming industry.

About the job

2K Games is hiring a Customer Success Associate II in Madrid, Spain. This position centers on supporting customers and helping them get the most from our products. The role calls for someone who enjoys building strong client relationships and takes pride in delivering high-quality service.

Role overview

As a Customer Success Associate II, the main focus is to ensure customers have positive experiences with 2K Games. The job involves responding to client needs, addressing questions, and helping resolve issues efficiently. Building trust and maintaining ongoing communication with customers are key parts of this role.

What you will do

  • Provide support to customers using 2K Games products
  • Develop and maintain relationships with clients
  • Work proactively to ensure customer satisfaction

Who we’re looking for

  • Interest in gaming and customer service
  • Proactive approach to solving problems
  • Dedication to helping customers succeed

About 2K Games

2K Games is a leading publisher of interactive entertainment, known for creating some of the most beloved video game franchises. With a commitment to innovation and quality, we strive to provide unique gaming experiences that engage players worldwide.

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