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Customer Service Manager

ShipMonkLouisville, Kentucky, United States
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong leadership qualities and a passion for customer service, with the ability to manage teams effectively. Previous experience in customer service management is essential. Exceptional communication skills are required, along with a strategic mindset to improve operational processes. Candidates should demonstrate a commitment to fostering a positive team culture and be adept at problem-solving in a fast-paced environment.

About the job

ShipMonk is a logistics partner for eCommerce and direct-to-consumer brands, supporting merchants with fulfillment services and technology. With a workforce of more than 2,500 employees across five countries, ShipMonk focuses on streamlining fulfillment and providing real-time inventory management for its clients.

Role overview

The Customer Service Manager position is based in Louisville, Kentucky. This role centers on supporting merchants by ensuring smooth fulfillment operations and addressing customer needs. The manager will work closely with teams at the Louisville facility, helping maintain ShipMonk’s standards for service and operational quality.

What makes ShipMonk unique

  • Operates over 12 fulfillment centers across the US, Canada, Mexico, the UK, and mainland Europe, keeping operations in-house for quality and consistency.
  • Uses a proprietary, AI-driven platform that provides real-time visibility into inventory and orders.
  • Offers personalized, hands-on support at every fulfillment center, with dedicated teams on site and globally.
  • Provides all-inclusive, transparent pricing to help merchants plan confidently.
  • Invests over $10 million annually in research and development to advance its technology and services.

Location

This Customer Service Manager role is located in Louisville, Kentucky, United States.

About ShipMonk

ShipMonk is a leading third-party logistics provider that partners with eCommerce and DTC brands to optimize their fulfillment processes. Our commitment to innovation and quality service positions us as a trusted ally in the industry.

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