Customer Service Manager

ShipMonk is a logistics partner for eCommerce and direct-to-consumer brands, supporting merchants with fulfillment services and technology. With a workforce of more than 2,500 employees across five countries, ShipMonk focuses on streamlining fulfillment and providing real-time inventory management for its clients. Role overview The Customer Service Manager position is based in Louisville, Kentucky. This role centers on supporting merchants by ensuring smooth fulfillment operations and addressing customer needs. The manager will work closely with teams at the Louisville facility, helping maintain ShipMonk’s standards for service and operational quality. What makes ShipMonk unique Operates over 12 fulfillment centers across the US, Canada, Mexico, the UK, and mainland Europe, keeping operations in-house for quality and consistency. Uses a proprietary, AI-driven platform that provides real-time visibility into inventory and orders. Offers personalized, hands-on support at every fulfillment center, with dedicated teams on site and globally. Provides all-inclusive, transparent pricing to help merchants plan confidently. Invests over $10 million annually in research and development to advance its technology and services. Location This Customer Service Manager role is located in Louisville, Kentucky, United States.

POSITION SUMMARYThe Customer Service Manager (CSM) will be responsible for strategizing, coordinating, and assessing the functions of the customer service team to foster and strengthen customer relationships while achieving organizational and operational targets. KEY RESPONSIBILITIES:· Ensure that all direct reports fulfill their responsibilities through regular reviews and necessary adjustments.· Oversee and manage workloads within the team, assigning customer service tasks as needed.· Provide coaching, mentorship, and support to team members, identifying further training needs, opportunities for collaboration, and areas for process enhancement.· Formulate annual customer revenue and margin budget requirements, monitoring these on a monthly basis.· Create quoting strategies, customer profitability plans, and revenue growth strategies for the team, executing these in alignment with the strategic plan, including quarterly reviews with the Director.· Collaborate with the TSR to develop action plans for gathering market intelligence and identifying business development opportunities to support revenue growth.· Review active contracts to ensure compliance with contract language and requirements, providing guidance to CSRs and Contracts Specialists.· Examine customer contract items and upcoming escalations in partnership with the CSR, directing necessary tasks for completion.· Review and approve bid contract pricing under $50,000 and above an 8% net margin.· Assess the win/loss rate of contract/quote awards and collaborate with the CSR and assigned TSR to devise a customer-specific quoting strategy plan. Present findings and solicit input from the Director.· Track all major projects or programs in conjunction with the Contracts Specialist and assigned CSR, providing updates and reports to the Director on milestones and progress.· Review, approve, and distribute return material authorizations (RMAs) exceeding $500 but less than $2,500.· Ensure that both existing and new Business Process Manuals and Greenbook Entries are updated annually.· Develop an annual customer visitation plan to enhance relationships and drive service improvements.

Public Storage seeks a Customer Service Self Storage Manager to oversee daily operations at our Louisville facility. This position centers on helping customers with their storage needs and maintaining a welcoming atmosphere. Role overview The manager serves as the primary contact for customers, guiding them through the rental process and answering questions about available storage options. A focus on friendly, attentive service shapes each interaction. Key responsibilities Assist customers with selecting and renting storage units Respond to inquiries and resolve customer concerns Maintain a clean and organized facility What we look for Strong communication and customer service skills Reliable and enthusiastic approach to daily tasks Interest in managing a self-storage location

POSITION SUMMARYThe Customer Service Representative (CSR) plays a crucial role in managing daily transactional activities essential for our customers. This includes handling customer quotations, processing contracts, overseeing product returns, and addressing technical requests. Additionally, you will contribute insights and feedback to enhance customer strategies and improve revenue/margin budgets, supporting our team initiatives. KEY RESPONSIBILITIES:· Respond efficiently to incoming inquiries regarding pricing, product availability, and specifications.· Accurately process customer orders, bids, and quotes in a timely and professional manner.· Analyze historical sales data with assigned customer groups to identify opportunities for business growth and assist customers in achieving their objectives.· Cultivate strong relationships with members of assigned customer groups to drive business growth and support customer goals.· Provide assistance with parts application utilizing manuals, bills of materials, engineering drawings, and change notices.· Help customers determine optimal product routing to meet their delivery requirements.· Fulfill administrative tasks promptly, including updating files, faxing, and maintaining spreadsheets and logs.· Create and oversee New Load Requests, Data Change Requests, and Pricing Requests until final approval.· Address order and shipment issues, including reviewing open backorder logs when necessary.· Suggest alternative solutions when primary suppliers are unable to meet customer demands.· Resolve sales order discrepancies with customers, including issues related to pricing, quantities, and lead times.· Review weekly open sales order reports to expedite any overdue orders in coordination with purchasing and manufacturing.· Negotiate and coordinate returns of parts as per customer requests, including arranging carrier pickups and managing RMAs.· Perform miscellaneous responsibilities as assigned by management.

Join our dynamic team at PLS as a Customer Service Representative, where you'll be the friendly face of our company, providing exceptional service and support to our valued customers. In this role, you will educate customers about our innovative financial services and ensure compliance with industry regulations while maintaining our high standards of quality. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Public Storage seeks a Customer Service Self Storage Manager for its Louisville location. This position plays a key part in shaping each customer's experience at the facility. The manager takes responsibility for smooth daily operations, handles rental agreements, and works to keep customers satisfied. Key responsibilities Oversee day-to-day activities at the storage site Manage and process rental agreements with customers Respond to customer inquiries and resolve issues as they come up Maintain company standards for service and facility upkeep Requirements Clear and effective communication skills Experience handling customer questions and concerns Strong commitment to reliable service

Join our team as an Overnight Customer Service Specialist at PLS, located at 3301 Bardstown, Louisville, KY 40218. In this role, you will be the first point of contact for our valued customers, delivering exceptional service and support. Your responsibilities will include educating customers on our diverse range of financial products and services, ensuring compliance with regulations, and maintaining quality standards. The ideal candidate will thrive in a fast-paced environment and be committed to providing outstanding customer experiences.

ShipMonk is a third-party logistics provider that partners with merchants to help them grow. The company supports eCommerce and direct-to-consumer brands by streamlining operations such as fast delivery and real-time inventory management. ShipMonk employs more than 2,500 people across five countries and focuses on solutions tailored to each merchant. How ShipMonk Stands Out Global Fulfillment Network: ShipMonk owns and manages over 12 fulfillment centers in the US, Canada, Mexico, the UK, and Mainland Europe. This approach keeps quality consistent and avoids outsourcing. Proprietary Technology: The company’s platform gives merchants real-time visibility into inventory and orders, providing clear control and insights without relying on internal knowledge alone. Personalized Support: Dedicated teams at each fulfillment center offer hands-on help, ensuring attentive service for merchants around the world. Transparent Pricing: ShipMonk offers all-inclusive pricing with no hidden fees, making costs predictable and partnerships clear. Investment in Innovation: Each year, ShipMonk invests over $10 million in research and development to keep technology and services evolving for merchant needs.

Join our dynamic team at dev2 as a Customer Service Representative specializing in fueling and washing services. In this role, you will deliver exceptional service to our customers, ensuring their vehicles are well-maintained and ready for their journeys. Your responsibilities will include assisting customers with their fueling needs, washing vehicles, and providing excellent customer support. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are committed to delivering high-quality service.

Domino's Pizza in Louisville seeks a Customer Service Representative to join the team. This role acts as the first point of contact for customers, handling orders and questions with a friendly, professional attitude. Key responsibilities Accurately take orders by phone or in person Respond to questions and resolve basic concerns Provide prompt, courteous service in every interaction Collaborate with team members to keep operations smooth What we look for Clear communication skills Comfort interacting with customers and managing several tasks at once Team-oriented mindset Commitment to creating a positive customer experience Those who enjoy helping people and take pride in customer satisfaction are encouraged to apply to Domino's Pizza in Louisville.

Join the team at Kelly Services, where we are currently hiring multiple Customer Service Representatives to support our prestigious Healthcare Insurance clients in Louisville, KY. This is a fantastic opportunity for individuals who are passionate about customer service and eager to assist clients with their healthcare insurance needs.Flexible Working Hours: Our representatives work 8-hour shifts, with schedules available between 7:30 AM and 7:30 PM, Monday through Friday.Competitive Pay Rate: $15.00 per hour.As a Customer Service Representative, you will provide exceptional support via telephone and written communication to clients and brokers regarding various Healthcare Insurance products.

Join our dynamic team as an Associate Customer Service Representative, where you will be the primary point of contact for our valued customers. Your role will involve addressing customer inquiries, resolving issues, and providing exceptional support related to sales, promotions, installations, and communications.Key Responsibilities:Act as the main liaison for customer queries, ensuring prompt and effective resolution.Deliver high-quality customer service concerning sales, promotions, and product installations.Maintain excellent customer relations and ensure timely problem resolution in compliance with consumer laws.Proactively inform and educate customers through organization-wide initiatives.Shift Details: 11:30 PM - 8:00 AM

Join our team at Alpha Insight Inc. as a Customer Service Agent, where you will play a vital role in ensuring customer satisfaction and enhancing the overall customer experience. As a member of our customer service department, you will be the first point of contact for our valued clients, addressing inquiries, resolving issues, and providing information on our services.This is an excellent opportunity for individuals looking to start their careers in customer service. We are looking for enthusiastic team players with strong communication skills and a passion for helping others.

Domino's Pizza in Louisville seeks a Customer Service Representative to support daily operations and create a positive experience for every guest. As the first point of contact, this role sets the tone for each customer interaction, both in person and over the phone. Key responsibilities Receive and process customer orders accurately, whether by phone or face-to-face Provide clear information about menu options, current promotions, and store guidelines Address customer questions or concerns with a friendly, professional attitude Collaborate with teammates to ensure a welcoming environment in the store What you'll bring Strong communication skills, both verbal and written Comfort interacting with customers and handling their requests Ability to remain organized and attentive during busy periods Team-oriented approach and a willingness to pitch in where needed

Domino's Pizza, Inc. is looking for a Customer Service Representative to join the team in Louisville. This role centers on helping customers place orders, answering questions, and resolving any concerns that may come up during the ordering process. The aim is to create a smooth, positive experience for everyone who contacts the store. Key responsibilities Respond to customer inquiries by phone or in person Take accurate orders and enter them into the system Address and resolve issues or complaints as they arise Support a friendly, efficient atmosphere in the store What we look for Clear and friendly communication skills Comfort working with customers and handling questions or problems Enjoys being part of a team Willingness to work during busy periods

Role Overview Domino's Pizza is hiring a Customer Service Representative in Louisville. This team member helps create positive experiences for every customer, from the first greeting to the final order. What You Will Do Take customer orders accurately and efficiently Assist customers with questions about menu items and services Work to ensure every customer leaves satisfied Who Thrives Here People who enjoy interacting with others and can stay focused when things get busy tend to do well in this role.

Domino's Pizza in Louisville is looking for a Customer Service Representative to join the team. This role is often the first interaction customers have with the store, so attention to detail and a welcoming attitude matter every day. Role overview Customer Service Representatives handle orders and questions, both in person and over the phone. The position focuses on creating a positive experience for every guest and supporting the team to resolve issues as they come up. What you will do Take customer orders accurately and efficiently Respond to inquiries and requests, whether face-to-face or by phone Help maintain a friendly atmosphere for guests Work with the team to solve problems and make sure customers leave satisfied What helps you succeed Clear communication and active listening skills A friendly, helpful attitude Ability to solve problems quickly Interest in making sure every customer receives great service

Domino's Pizza in Louisville is looking for a Customer Service Representative to join the team. This role is the first point of contact for customers, whether they call in or walk through the door. The focus is on making sure every customer receives friendly service and leaves satisfied. Key responsibilities Welcome customers in person and answer phone calls Take orders accurately and enter them into the ordering system Address customer questions and handle straightforward concerns Contribute to a clean, efficient, and inviting store environment Role overview This position centers on delivering helpful service and supporting smooth store operations. Expect to interact with a variety of customers and work closely with other team members to keep things running well.

Role Overview Domino's Pizza in Louisville is looking for a Customer Service Representative to join the team. This position centers on direct interaction with customers, taking orders, and helping create a smooth experience from the moment an order is placed until it is completed. What You Will Do Greet customers in person and by phone with a positive attitude Take orders accurately and efficiently Answer questions about menu items and promotions Support the team to ensure orders are prepared and delivered promptly Help maintain a clean and welcoming store environment Who Thrives Here People who enjoy working with others and making customers feel welcome Those comfortable in a busy setting Individuals eager to learn and grow within the pizza business

Domino's Pizza, Inc. seeks a Customer Service Representative for its Louisville location. This front-line role centers on supporting customers through each step of their ordering process, making sure every interaction is prompt, friendly, and accurate. What you will do Take customer orders in person or by phone, ensuring accuracy and efficiency Provide information about menu items and answer product questions clearly Respond to customer inquiries and resolve concerns with patience and care Each order offers a chance to make someone’s day a bit easier. A helpful attitude and strong attention to detail are important in this position at Domino's.