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Customer Service Analyst

QIMAMexico City
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer service or related field. Strong problem-solving skills and attention to detail. Excellent communication skills in both English and Spanish. Ability to work in a fast-paced environment and handle multiple tasks. Proficiency in customer service software and tools.

About the job

QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step.

What You Will Do

  • Respond to customer inquiries and requests
  • Deliver timely and accurate solutions to resolve issues
  • Work to ensure each customer has a smooth, positive experience

Impact

This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

About QIMA

QIMA is a leading provider of quality control and supply chain compliance solutions, dedicated to helping businesses ensure their products meet international standards. With a global presence and a commitment to innovation, we empower companies to succeed in today's competitive marketplace.

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