Customer Service Analyst

Role Overview QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step. What You Will Do Respond to customer inquiries and requests Deliver timely and accurate solutions to resolve issues Work to ensure each customer has a smooth, positive experience Impact This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

Role Overview Nubank is looking for a Customer Service Analyst in Mexico City. This role focuses on supporting customers and improving how the company delivers service. Expect to review customer interactions, spot patterns, and suggest ways to enhance support strategies. What You Will Do Analyze customer service interactions and feedback Identify trends in customer needs and issues Work with the team to recommend improvements to service processes About Nubank Nubank is a growing fintech company that prioritizes innovation and customer satisfaction.

Concord Servicing is a leading, full-service loan servicing company dedicated to providing compliant, flexible, and scalable portfolio servicing solutions tailored to the unique needs of loan originators, capital providers, and their customers across various asset classes. We pride ourselves on being service-focused and innovative thought leaders, utilizing proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts proactively collaborates with clients to enhance portfolio performance while maintaining competitive pricing.As an Inbound Customer Service Representative, you will play a crucial role in addressing incoming calls and reaching out to customers to provide timely information or solutions to their inquiries, adhering to established guidelines.Complete necessary paperwork or documentation to facilitate resolutions to customer inquiries promptly.Ensure compliance with all relevant laws and regulations during each interaction.Handle challenging customer situations with professionalism and composure.Assist operational teams with various tasks and projects as required.Adapt to changes effectively and manage additional responsibilities as assigned.

Concord Servicing delivers loan servicing solutions for a range of clients, focusing on compliance and flexibility. The company supports loan originators and capital providers with technology-driven portfolio management across multiple asset classes. Role overview The IT Help Desk Analyst in Mexico City provides technical support for users, handling issues with hardware, software, and network systems. This position works directly with end users to resolve problems and maintain smooth daily operations. What you will do Troubleshoot and resolve problems involving workstations, printers, network connections, and software applications. Install, configure, and upgrade both software and hardware as needed. Manage user accounts on the network, including setting up Windows logins, creating email accounts, and granting access to applications while maintaining data security. Identify user training needs and recommend appropriate training opportunities based on support interactions. Take on additional tasks or projects as assigned and stay productive in changing environments.

Join our dynamic team at QIMA as a Customer Service Coordinator, where you will be the frontline representative of our commitment to excellence in customer service. We are looking for an enthusiastic individual who is passionate about providing outstanding support to our clients. You will play a crucial role in ensuring customer satisfaction and facilitating effective communication between our clients and internal teams.Your responsibilities will include managing customer inquiries, resolving issues, and providing information about our services and products. If you thrive in a fast-paced environment and have a knack for problem-solving, we invite you to apply!

Plata is a cutting-edge digital financial services and technology company aiming to be the top choice for financial services in the Mexican market. We provide our clients with comprehensive financial solutions rooted in inclusion, simplicity, convenience, trust, and security. Founded in 2022 by seasoned executives and investors who have developed some of the most innovative and successful solutions in the global digital banking industry, Plata is on a mission to transform financial accessibility. We are seeking a Real Time Analyst to ensure the efficiency and effectiveness of customer outreach through monitoring, validation, and optimization of databases, guaranteeing compliance with KPIs and ongoing improvement in dialing strategies. Additionally, you will manage and optimize our CRM system, generate real-time performance reports, and coordinate operational strategies with key teams to maximize conversion rates and productivity.

Bookkeeping & Account ManagementEfficiently categorize transactions, perform account reconciliations, and uphold meticulous ledgers.Meticulously identify and rectify discrepancies with a keen eye for detail.Conduct comprehensive monthly financial reviews to guarantee that all client records are accurate and current.Client Support & CommunicationAct as the primary liaison for small business owners, providing essential guidance and support.Deliver empathetic, professional, and articulate communication through chat, email, and phone.Establish strong client relationships by translating financial information into easily understandable terms.Proactive Problem Solving & OwnershipDemonstrate initiative by proactively identifying and addressing client concerns.Own the complete client experience, ensuring satisfaction and fostering trust.Collaborate with internal teams using tools such as Bench App, Salesforce, and Slack to enhance service delivery.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.

Role Overview Monks is looking for a Support Analyst in Mexico City. This role focuses on providing technical support to clients, helping them resolve issues quickly and effectively. The Support Analyst works with teams across the company to troubleshoot and address customer questions, aiming to improve every client's experience with Monks products.

Join our dynamic team at Expeditors as a Customer Service Representative in Ground Transportation! In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their transportation needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and coordinate logistics to ensure smooth operations.

Role overview Domino's Pizza, Inc. is looking for a Customer Service Representative based in Mexico. This role acts as the main connection between customers and the store, focusing on order handling and ensuring a positive dining experience. Direct interaction with guests is a central part of the job, along with careful attention to details throughout each shift. What you will do Welcome customers and respond to questions about the menu Take orders accurately, both face-to-face and over the phone Handle customer concerns and resolve issues quickly Collaborate with team members to maintain efficient service Requirements Clear and effective communication skills Ability to address and solve problems as they arise Comfort working in a busy environment Friendly and helpful approach to customer service

Join our dynamic team as a Client Support Specialist at Concord Servicing, where your expertise will enhance client satisfaction and operational efficiency. In this role, you will provide exceptional support to our clients, addressing their inquiries and ensuring their needs are met promptly and professionally.

Platacard is seeking a dynamic and proactive Accounting Analyst to enhance our financial and regulatory accounting processes within the banking sector. If you have a passion for understanding the operations of a regulated financial institution, engaging in essential accounting cycles, and ensuring precise and compliant reporting, we invite you to apply for this exciting opportunity.Key Responsibilities:Maintain accurate and updated general accounting records.Support compliance with the Circular Única de Bancos (CUB) and other regulatory mandates.Assist in the monthly, quarterly, and annual closing processes, ensuring accuracy and timeliness.Gain insight into accounting processes related to provisions, taxes, reserves, loan portfolios, and treasury operations.Oversee account reconciliations, integrations, and prepare information for audits.Work collaboratively with Treasury, Risk, Compliance, and Audit teams to ensure data accuracy.Engage in initiatives aimed at process improvement, including automation and internal controls.

Concord is a premier loan servicing organization with over 30 years of expertise in providing high-quality solutions for originators, lenders, and capital providers across both consumer and commercial sectors. In June 2025, we proudly integrated with Orion First, a top-tier third-party servicer specializing in commercial loan and lease portfolios. This strategic alliance empowers us to deliver a comprehensive servicing platform that spans from consumer loans to commercial ventures, encompassing origination, payments, collections, data analytics, backup servicing, and business intelligence.Our MissionWe are dedicated to achieving outstanding servicing results for our clients and borrowers by leveraging extensive domain knowledge, advanced technology platforms, and an unwavering commitment to compliance, risk management, and exceptional client service. With our enhanced capabilities, we aspire to be the preferred partner throughout the credit lifecycle for both consumer finance and commercial lease portfolios.About the RoleAs an Account Manager, you will play a pivotal role in managing and expanding a portfolio of client accounts, ensuring their satisfaction while driving business growth. We particularly value candidates with a background in consumer marketplace lending, SaaS loan servicing platforms, or related fintech environments.Key Responsibilities:Establish and nurture robust relationships with assigned client accounts.Serve as the primary point of contact for clients, addressing their inquiries and concerns.Develop a deep understanding of clients' business goals and provide strategic guidance.Identify potential growth opportunities within client accounts and collaborate with internal teams to execute strategies.Monitor and analyze performance metrics to optimize client outcomes.Prepare and present regular reports and updates to clients regarding account status and developments.Ensure the timely and accurate delivery of services to clients.Effectively resolve client issues and disputes in a prompt and satisfactory manner.

Join Inetum2 as an ITIL Analyst and contribute to our mission of delivering exceptional IT services. In this role, you will be responsible for analyzing and optimizing IT service management processes, ensuring alignment with ITIL best practices.Your expertise will help streamline operations and enhance service delivery, making a significant impact on our clients' satisfaction and organizational efficiency.

COMPROPAGO S.A. DE C.V. operates as an electronic payment institution within the Spin business unit at FEMSA. Spin focuses on expanding access to financial and digital services through products like the Digital Wallet, Spin by OXXO, and Spin Premia. The team also supports businesses with solutions such as NetPay and OXXO PAY, aiming to make daily financial management more efficient and rewarding for individuals and communities. Role overview The Conciliations Analyst plays a key role in ensuring accurate reconciliations, integrations, and operational-accounting monitoring. This position centers on analyzing and documenting transactions, resolving exceptions with both internal teams and suppliers, certifying accounting balances, and preparing reports related to reconciliation activities. Main responsibilities Reconcile operational and accounting data, identify discrepancies, and follow up to resolve exceptions quickly. Detect operational-accounting exceptions or inconsistencies across processes and ensure prompt correction to minimize institutional risk. Respond to information requests from internal and external clients. Participate in new operational process projects, contributing to the design of reconciliation procedures. Support departmental activities to achieve objectives and improvement plans. Propose initiatives to reduce operational times and improve process quality. Prepare monthly status certificates for each operational process. Create reports as needed for reconciliation activities.

About Us Nu is one of the largest digital financial platforms globally, boasting over 122 million customers across Brazil, Mexico, and Colombia. Driven by our mission to simplify and empower individuals, we are transforming financial services in Latin America, and this is just the beginning of the vibrant future we are crafting. Listed on the New York Stock Exchange (NYSE: NU), we leverage cutting-edge technology, data intelligence, and a streamlined operational model to provide financial products that are straightforward, accessible, and human-centric. Our impact has been acknowledged by prestigious global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Explore more on our institutional page here. About the Role As an AML Operations Analyst, you will be integral to ensuring Nubank's sustainable growth by supporting regulatory requirements for AML operations. You will challenge the status quo to deliver: Exceptional experiences for our dedicated clients during the AML Ops process, maintaining the utmost quality in customer data and due diligence in accordance with regulatory and internal policies. Thorough analysis of AML Alerts produced by our transaction monitoring system to identify suspicious activities, contributing to a more ethical society while fostering the robust growth of Nubank in Brazil and Mexico. We seek individuals who embody diligence, flexibility, and resilience, aligned with Nu's core principles! Our Operational Squad - AML Ops - is tasked with safeguarding Nu from criminal activities and curtailing money laundering within the Mexican economy, adhering to essential regulations and ensuring our business's continuity. Key Responsibilities Analyze AML Alerts, financial transactions, accounts, and data from alerts generated by the AML transaction monitoring system to identify suspicious activities and offer detailed recommendations (e.g., reporting to UIF, cancellation). Compile investigation files to escalate to the AML Forum (Comité de Comunicación y Control). Enhance the AML Ops team’s alignment with our obligations as a financial institution. Develop advanced reporting mechanisms to improve oversight.

As a Senior Business Analyst at Sunnydata, you will play a pivotal role in driving strategic initiatives and providing critical insights to propel our business forward. Your analytical skills will be put to the test as you work with cross-functional teams to identify opportunities for improvement and develop data-driven solutions that enhance operational efficiency.

We are excited to announce the launch of our inaugural ATM network in Mexico! We are seeking a Product Analytics Lead to construct and manage the entire analytics framework for this product from the ground up.This is a unique opportunity to influence how data informs one of the most complex and impactful segments of our business, focusing on customer behavior, cash logistics, and unit economics. You will establish the analytical vision for our ATMs for years to come.Key Responsibilities:Oversee comprehensive analytics for the ATM product, facilitating data-driven decisions across product development, operations, and financial performance.Drive product and growth analytics: Analyze customer behavior and optimize ATM deployment strategies.Manage unit economics: Develop models, monitor performance, and identify areas for operational efficiency.Lead operational analytics: Ensure clarity and control over cash flows and devise optimal cash levels, timing, and logistics models.Collaborate with business stakeholders to transform ambiguous challenges into actionable insights and decisions.Establish and scale processes, conduct experiments, and enhance operational efficiency.Recruit and guide a team of analysts, cultivating a strong execution and analytical culture.