About the job
Customer Program Manager
Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA
ABOUT NEXXA
Nexxa.ai is at the forefront of developing artificial superintelligence tailored for heavy industries. We empower machines, systems, and operations to think, decide, and act autonomously across a range of sectors, including manufacturing, large-scale infrastructure, logistics, and legacy environments. Our mission is to transform groundbreaking technical innovations into practical solutions, tackling some of the most complex systems-level challenges faced by the industry.
THE ROLE
As a key player in our operations team, the Customer Program Manager will report directly to the Chief Product Officer (CPO) and serve as the operational backbone of our customer delivery engine. You will oversee project schedules, ensure status visibility, and facilitate cross-site coordination among our Applied AI and core engineering teams located across the globe. Your primary goal is to guarantee timely delivery of all engagements, with complete transparency. Collaborating closely with a Delivery Manager who is responsible for customer relationships and outcome quality, you will ensure the seamless operation of our delivery process. This includes tracking schedules, proactively identifying risks, coordinating handoffs, and keeping every stakeholder informed on project statuses.
WHAT YOU'LL DO
Oversee comprehensive project schedules for customer engagements involving the Applied AI (FDE team) and core engineering teams across various geographical locations and time zones.
Ensure real-time visibility of project statuses through tools such as Confluence boards and Jira tracking, complemented by weekly status reports, providing a single source of truth for leadership, engineering, and the Delivery Manager.
Conduct regular internal project reviews, including bi-weekly planning sessions, customer submission reviews, and developer inquiry meetings for all active projects.
Identify potential risks, dependencies, and obstacles ahead of time, escalating them to the Delivery Manager with suggested mitigations to prevent deadline slips.
Facilitate effective cross-site collaboration—aligning handoffs, bridging time zones, and ensuring continuity across teams.
Drive daily and weekly updates for all active projects, posting end-of-day summaries in team channels that highlight significant changes, blockers, and next action items.
Prepare and present weekly internal status reports to the CPO to inform them of project developments and challenges.

