Customer Programs Manager for Advisory Boards

Role Overview The Customer Programs Manager for Advisory Boards at Anthropic works closely with key clients, helping to guide strategic conversations and strengthen partnerships. This role focuses on organizing and running Customer Advisory Board meetings, preparing supporting materials, and ensuring productive exchanges between clients and Anthropic’s internal teams. What You Will Do Plan and coordinate Customer Advisory Board meetings, including logistics and agenda setting Develop and prepare materials that support discussion and decision-making Facilitate conversations between clients and Anthropic teams to gather meaningful feedback Help translate client input into actionable recommendations for Anthropic’s products and services What We’re Looking For Experience managing customer programs or advisory boards Strong relationship-building skills with clients and internal stakeholders Ability to turn client feedback into clear, actionable insights Interest in customer engagement and collaborative problem-solving Location This position is based in San Francisco, CA or New York City, NY.

Customer Program ManagerCross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CAABOUT NEXXANexxa.ai is at the forefront of developing artificial superintelligence tailored for heavy industries. We empower machines, systems, and operations to think, decide, and act autonomously across a range of sectors, including manufacturing, large-scale infrastructure, logistics, and legacy environments. Our mission is to transform groundbreaking technical innovations into practical solutions, tackling some of the most complex systems-level challenges faced by the industry.THE ROLEAs a key player in our operations team, the Customer Program Manager will report directly to the Chief Product Officer (CPO) and serve as the operational backbone of our customer delivery engine. You will oversee project schedules, ensure status visibility, and facilitate cross-site coordination among our Applied AI and core engineering teams located across the globe. Your primary goal is to guarantee timely delivery of all engagements, with complete transparency. Collaborating closely with a Delivery Manager who is responsible for customer relationships and outcome quality, you will ensure the seamless operation of our delivery process. This includes tracking schedules, proactively identifying risks, coordinating handoffs, and keeping every stakeholder informed on project statuses.WHAT YOU'LL DOOversee comprehensive project schedules for customer engagements involving the Applied AI (FDE team) and core engineering teams across various geographical locations and time zones.Ensure real-time visibility of project statuses through tools such as Confluence boards and Jira tracking, complemented by weekly status reports, providing a single source of truth for leadership, engineering, and the Delivery Manager.Conduct regular internal project reviews, including bi-weekly planning sessions, customer submission reviews, and developer inquiry meetings for all active projects.Identify potential risks, dependencies, and obstacles ahead of time, escalating them to the Delivery Manager with suggested mitigations to prevent deadline slips.Facilitate effective cross-site collaboration—aligning handoffs, bridging time zones, and ensuring continuity across teams.Drive daily and weekly updates for all active projects, posting end-of-day summaries in team channels that highlight significant changes, blockers, and next action items.Prepare and present weekly internal status reports to the CPO to inform them of project developments and challenges.

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

Join Drivetrain, a pioneering company on a mission to empower businesses to optimize their financial decision-making. Our innovative platform helps organizations scale effectively and reach their goals with precision.As a remote-first organization headquartered in the vibrant San Francisco Bay Area, Drivetrain was founded in 2021 by former Googlers and is rapidly ascending the ranks of success, backed by top-tier venture capital. Embrace Remote Work: We believe in harnessing talent from around the globe, offering flexibility and autonomy to our team members. Transparency is Key: We empower our team with open access to vital information to foster their best work. Foster Innovation: We cultivate a culture where new ideas are welcomed, risks are encouraged, and learning from mistakes is part of the journey to success. Customer-Centric Approach: Our product-led growth strategy is driven by continuous learning and collaboration with our customers to create exceptional software solutions.We are currently seeking a proactive and skilled Program Manager to join our dynamic team. This position will be pivotal in managing customer engagement for our product implementation team, working closely with the CEO's office. The Program Manager will also undertake Chief of Staff duties, liaising with global clients and taking ownership of customer success metrics.

Astranis Space Technologies Corp. is at the forefront of satellite innovation, crafting advanced satellites designed for high orbits that extend humanity's reach into the cosmos. Our satellites deliver dedicated and secure communications networks to a diverse clientele, including large enterprises, sovereign governments, and the U.S. military. With five satellites successfully in orbit and numerous launches on the horizon, we are addressing a backlog of over $1 billion in commercial contracts.As a trusted partner in satellite communications, we cater to clients with rigorous demands for reliability, data security, network visibility, and tailored solutions. Backed by over $750 million in funding from leading investors such as Andreessen Horowitz, Blackrock, and Fidelity, our team of 450 engineers and entrepreneurs operates from a 153,000 sq. ft. state-of-the-art headquarters in Northern California.Technical Program Manager, USG ProgramsAs a Technical Program Manager focused on U.S. Government programs, you will be pivotal in steering the execution of Astranis's satellite initiatives from initial concept to final delivery. Reporting directly to the Director of USG Programs, you will be responsible for program outcomes related to schedule, budget, risk management, and customer engagement. This role demands a combination of programmatic leadership and technical expertise, engaging in hands-on problem solving while maintaining strategic oversight. You will conduct trade studies to enhance mission system architectures, facilitate coordination across spacecraft and ground segments, and ensure all technical, contractual, and mission requirements are fulfilled. Additionally, you will help refine and scale our USG program execution frameworks and cross-functional processes as our portfolio grows.Key ResponsibilitiesOversee government-related program execution from inception to completion, encompassing small internal R&D projects to comprehensive multi-spacecraft missions.Establish, manage, and communicate program schedules, budgets, and resource allocations to guarantee successful project delivery.Lead the risk management process, including documentation, tracking of mitigation strategies, and approval of risk closures.Ensure that programs meet all technical and programmatic specifications by monitoring and reporting key performance indicators.Conduct regular internal and external program reviews, emphasizing schedule trends, risks, and progress against significant milestones.Act as the primary liaison for government programs, leading design reviews, reporting, and milestone readiness assessments.Collaborate with engineering, operations, and mission assurance teams to ensure alignment on requirements, interfaces, and design development.

Founded in 2007, Airbnb has transformed the travel landscape by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform empowers hosts to offer distinctive stays and experiences, allowing guests to immerse themselves in local communities in an authentic manner.Join Our Dynamic Community: The Roadmap Planning & Program Management team plays a pivotal role in bridging strategy and execution, focusing on the planning and delivery of the company’s flagship products while equipping executives with the insights necessary to steer bi-annual releases.As a key contributor, you will influence the company roadmap and enhance product-driven program management practices. Our team is central to cross-functional collaboration, connecting leaders from design, product marketing, engineering, supply, operations, and beyond. Together, we ensure the effective delivery of our roadmap and strategically engage with stakeholders to shape the future of Airbnb.Your Impact: In this role, you will manage critical initiatives across various organizational functions—design, engineering, product marketing, operations, and more. This is a highly strategic position intended to enhance the quality and speed of cross-functional product development by acting as a catalyst. Your success hinges on your ability to bring clarity to complex situations, dive into details, and communicate effectively and promptly. You will cultivate relationships, inspire others with your vision, and leverage data to persuade stakeholders. Achieving success in this position will require keen analytical skills, attention to detail, a holistic perspective, and the ability to influence key stakeholders.A Day in the Life: Collaborate with engineering, product marketing, design, community support, and other cross-functional teams to deliver software product programs at the highest quality and on schedule.Identify dependencies across functions to optimize the overall system and provide top-tier offerings at scale. Engage in...

Discord connects over 200 million users each month for a variety of reasons, yet one unifying activity predominates: gaming. With over 90% of our audience engaged in gaming, they collectively spend an astounding 1.5 billion hours on our platform monthly, exploring thousands of unique titles. As we shape the future of gaming, our mission is to enhance the social experience for gamers before, during, and after gameplay.We are on the lookout for a skilled Design Program Manager to collaborate closely with our Systems teams. This pivotal role combines design expertise, systems thinking, and cross-functional execution, making it a high-impact, high-trust position.The Systems team consists of Design Systems and Creative Systems. The Design Systems team focuses on creating the foundational primitives and standards utilized by engineers and designers to develop Discord's products. Meanwhile, the Creative Systems team is responsible for defining and maintaining the graphic, illustration, and motion systems that establish Discord's visual identity.As the Design Program Manager, you will assist Systems Designers and Engineers in balancing proactive planned work initiated by the internal team with reactive incoming requests from our partner teams. By merging strategic vision with operational execution, you will enable the entire Systems team to deliver their projects with clarity, speed, and purpose.Reporting to the TPM organization, your daily collaboration will involve Systems leads, designers, engineers, as well as cross-functional partners across the company. This role is meant for someone who thrives on transforming complexity into clarity to accelerate the efforts of design and engineering teams.

Role overview Decagon seeks a Technical Program Manager based in San Francisco to coordinate work across multiple teams and deliver new technical solutions. This position guides projects from initial planning through completion, ensuring schedules stay on track and technical milestones are achieved. What you will do Lead cross-functional teams to meet project goals Track project progress and adjust plans when necessary Share updates and collect feedback from stakeholders Clarify and verify technical requirements throughout each project Help advance Decagon’s strategic programs through strong program management

About UsTwitch is the largest live streaming platform globally, fostering vibrant communities around gaming, entertainment, music, sports, cooking, and more. Every day, thousands of communities unite to share their passions.We are dedicated to community collaboration. Our team members are enthusiastic about teamwork, innovation, and problem-solving. If you’re passionate about empowering live communities, we invite you to explore our initiatives on LinkedIn, X, and our Blog. Don’t forget to check out our Interviewing Guide to prepare for our hiring process.

Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, our focus has been on developing the Waymo Driver—The World’s Most Experienced Driver™—aimed at enhancing mobility access and significantly reducing traffic-related fatalities. The Waymo Driver is the backbone of our fully autonomous ride-hailing service and can be adapted for various vehicle platforms and applications. With over ten million rider-only trips and a remarkable experience of over 100 million miles driven autonomously on public roads, alongside extensive simulation across more than 15 U.S. states, we are poised for the future.Waymo’s Technical Program Managers are pivotal in executing our roadmap through strategic cross-functional planning, clarity, and proactive risk management. We thrive in navigating complex technical and operational challenges without predefined guidelines, acting with thoughtful urgency to drive meaningful conversations and outcomes. Our team collaborates intimately with all facets of Waymo to structure, oversee, and propel the work necessary for real-world deployments of the Waymo Driver across diverse platforms and regions.This position follows a hybrid work model and reports directly to the Director of Technical Program Management.Your Responsibilities:Lead the management of international expansion programs, establishing strong and scalable frameworks to introduce Waymo in new countries.Advance the new market framework to support future growth into additional regions.Own and drive critical cross-functional activities necessary for market entry and launch in new countries, focusing on vehicle, software, regulatory, compliance, policy, external engagement, and partner readiness.Coordinate deliverables across both internal and external teams, optimizing workflows and processes as necessary.Proactively identify and mitigate business-critical risks and dependencies.Keep stakeholders informed and aligned, representing programs to senior leadership and escalating issues as needed to eliminate obstacles.Your Qualifications:Over 10 years of experience managing intricate cross-functional programs.Proven track record in driving international expansion initiatives with a comprehensive understanding of market-entry functions (e.g., Product, Engineering, Legal, External Engagement).Exceptional leadership capabilities, with strong communication skills and the ability to inspire and align teams.

Join Anthropic as a Customer Marketing Strategist focused on driving impactful strategic programs. In this role, you will collaborate with cross-functional teams to enhance customer engagement, develop marketing strategies, and execute campaigns that resonate with our target audience. You will leverage data-driven insights to refine our approach and contribute to the overall growth of our marketing initiatives.

Why join usAt Brex, we are at the forefront of the AI-powered spending revolution. Our platform integrates corporate cards, banking, and global payments with intuitive software for travel and expenses, empowering businesses to manage their spending confidently. We proudly serve tens of thousands of clients, from innovative startups to established enterprises like DoorDash, Flexport, and Compass, helping them to take control of their finances, reduce costs, and enhance operational efficiency on a global scale.Joining Brex means pushing your boundaries, questioning norms, and collaborating with some of the most talented individuals in the industry. We are dedicated to fostering a diverse and inclusive workplace, where your potential is limited only by your imagination. We provide the tools, resources, and support necessary for you to advance your career.AI at BrexOur AI Engineering team is transforming financial management by embedding intelligent, autonomous systems into the Brex platform. We create AI agents capable of not just providing insights but also making decisions, optimizing spending, and managing workflows in real-time. By integrating proprietary financial data with our product and platform infrastructure, we simplify complex financial operations into seamless automated experiences, setting a new benchmark for modern financial practices.What you’ll doIn your role as an Engineering Program Manager, you will spearhead coordination across engineering, product, infrastructure, security, legal, and finance teams as we develop AI-driven products. You will be responsible for managing cross-functional execution of our AI initiatives, ensuring that complex, multi-team projects are delivered effectively.Your mission will be to clarify ambiguity, organize workflows across various teams, and ensure accountability. You will translate strategic goals into structured plans with precise objectives, timelines, and decision documentation. Your role will also involve unblocking stalled initiatives, escalating issues when needed, and ensuring that teams adhere to their commitments—all while allowing our senior engineers to focus on their core work without the distraction of program management.If you thrive in dynamic environments and are passionate about enforcing operational excellence while driving projects to completion, this position is perfect for you.Where you’ll workThis position is based in our San Francisco office, which operates in a hybrid model, combining the collaborative energy of in-person work with the flexibility of remote options.

About Us:Motive empowers physical operations with innovative tools designed to enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet expenditures through a unified system. With cutting-edge AI technology, the Motive platform delivers comprehensive visibility and control, significantly minimizing manual workloads through automation and task simplification.Serving nearly 100,000 clients, from Fortune 500 corporations to small businesses, Motive operates across industries such as transportation and logistics, construction, energy, field services, manufacturing, agriculture, food and beverage, retail, and the public sector.Discover more at gomotive.com.Role Overview:We are looking for a dynamic leader to establish and steer our Technical Program Management team. This strategic, high-impact position will be pivotal in shaping our execution across the engineering domain as we create state-of-the-art custom hardware and software solutions. You will lead a team of Technical Program Managers—experts in embedded software and feature integration—who facilitate the daily execution of our Connected Devices Engineering initiatives.This role requires exceptional cross-functional leadership, acting as a vital link between engineering, product, customer-facing, and business stakeholders. You will gain executive-level visibility and be responsible for ensuring that our most crucial programs are delivered on schedule while continuously enhancing our operational efficiency. In addition to keeping programs on track, you will foster a culture of open communication, proactive problem-solving, and seamless collaboration among full-stack software, product, and Quality Assurance teams.Key Responsibilities:Develop and expand a high-performing Technical Program Management organization by attracting, nurturing, and retaining top talent.Ensure impeccable execution of mission-critical programs by upholding schedule integrity, proactively identifying and resolving blockers, clarifying requirements, and aligning all stakeholders.Influence strategic direction by shaping product roadmaps, driving data-informed feature prioritization, and owning end-to-end schedule commitments with full accountability for delivery.Promote operational excellence by designing, implementing, and continually refining scalable processes and frameworks that enhance efficiency and productivity.

DoorDash seeks a Senior Immigration Program Manager to guide immigration strategy and day-to-day operations for a workforce with varied backgrounds. This position oversees immigration processes, ensures compliance with current regulations, and assists employees as they navigate their immigration journey. What you will do Manage and improve immigration workflows for employees across multiple locations Monitor and maintain compliance with immigration laws and policies Support international hires throughout their onboarding and immigration process Contribute to programs that promote inclusivity for employees from different backgrounds Locations San Francisco, CA Seattle, WA Tempe, AZ Los Angeles, CA

Become a Force for Good with Axon.At Axon, we’re dedicated to the mission of Protecting Life. We are pioneers tackling the most pressing safety and justice challenges through our innovative devices and cloud solutions. Our collaborative spirit drives us to connect through honesty and empathy, embracing diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, rewarding, and significant. Here, you will take charge and foster genuine change. Continuously evolve while you contribute to a cause that truly matters in an environment that recognizes your contributions.Your ImpactAs the Principal NPI Program Manager, you will be the driving force behind the operational framework that transitions Axon’s products from conception to market launch. You will facilitate the journey from the initial product team SKU request to the point where it becomes available for quotes in our pricing catalog, acting as the key cross-functional coordinator among Product, Finance/FP&A, Commercial Operations, Supply Chain, Operations, Legal, and IT.Your role involves designing, managing, and continuously refining the NPI process, ensuring efficiency, clarity, and speed in a function that bridges product strategy and commercial execution. You will tackle pivotal issues influencing product design and market success, while also liaising with senior and executive leadership across various departments.What You’ll DoLocation: San Francisco, CA (flexible for other Axon hubs)Reports to: Director, Chief of Staff (Controllership)NPI process ownershipOversee and manage the complete NPI workflow for all SKU types (hardware, software, services) from initial submission to cross-functional reviews, and through to the Ready-to-Quote and Ready-to-Ship phases.Enhance and streamline the NPI intake process (ServiceNow) and all related workflows across D365 and Salesforce.Lead the bundle creation process during the annual pricing cycle, collaborating with product teams to capture product vision and manage new and existing bundle updates.Establish and enforce governance frameworks for SKU and bundle creation, modification, pricing adjustments, product discontinuation, and SKU replacements.Clarify roles and priorities during peak periods (pricing weeks, product launches, M&A integrations) ensuring the team is equipped with the necessary tools, training, and support for successful execution.

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform offers unique stays and experiences, allowing travelers to immerse themselves in local cultures and communities.The Community You Will Join:At Airbnb, we prioritize trust. The Information Security team is crucial in nurturing and fortifying the confidence our users place in our platform, which enables millions to discover the world and feel at home anywhere. This team operates as a vital cross-functional entity within Airbnb, ensuring the security of our expansive ecosystem.The Impact You'll Make:As the Senior Program Manager for Information Security, you will spearhead operational initiatives, strategic planning, and efficiency enhancements within our InfoSec organization. You will collaborate with senior leadership across InfoSec and the broader company to scale security operations in alignment with our growth trajectory.A Day in Your Role:Strategic Planning: Lead biannual planning cycles, focusing on goal setting, cross-departmental collaboration, resource allocation, and budget oversight. Innovate frameworks to prioritize and distribute workloads across teams.OKR Performance Measurement: Establish and monitor Objective Key Results (OKRs) to assess the impact of strategic projects and operational processes.Project Execution: Oversee the implementation of significant organizational projects, ensuring timely delivery and fulfillment of objectives.Operational Optimization: Refine workflows to enhance efficiency, productivity, and scalability within InfoSec. Implement automation, process enhancements, and self-service solutions while leading change management efforts.Communication: Craft comprehensive InfoSec communications for the entire company, including reports and updates tailored for engineering teams.Budget Management: Manage budgetary requirements and ensure alignment with organizational goals.

Join our dynamic team at Mindlance as a Delivery and Program Manager. In this pivotal role, you will spearhead the planning, execution, and delivery of key projects, ensuring that they meet both client expectations and company standards. You will collaborate with cross-functional teams to drive efficiency and innovation in project management.

As a Program Manager in Quality at mercor, you will play a pivotal role in enhancing our quality assurance processes. You will lead cross-functional teams to ensure compliance with industry standards and drive initiatives that elevate product quality. Your expertise will be vital in executing strategic projects aimed at continuous improvement.