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Customer Growth Team Leader

DoctoraliaMexico City
On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesLead growth strategies within the installed base of specialists, driving the adoption of Doctoralia Payments and other products through upselling and cross-selling initiatives. Manage, develop, and support the Customer Growth team, ensuring high standards in value consulting, commercial follow-up, and opportunity closure with existing clients. Design and implement activation strategies to proactively engage specialists and promote the adoption of new solutions within the platform, while identifying expansion opportunities by analyzing product usage, specialist needs, and operational pain points. Oversee the effective management of the team's expansion pipeline, ensuring thorough follow-up and complete visibility of each opportunity. Foster strong relationships with specialists to drive engagement and satisfaction, leading to increased loyalty and retention.

About the job

About Us

At Doctoralia, we are dedicated to humanizing the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.

We are on the lookout for a passionate, strategic, and growth-oriented Customer Growth Team Leader to be a key ally to our specialists.

Role Overview

Your mission will be to spearhead revenue growth within our existing specialist base, ensuring they derive maximum value from Doctoralia while expanding their utilization of our solutions. You will guide your team to identify account expansion opportunities, driving the adoption of Doctoralia Payments and other ecosystem products through effective upselling and cross-selling strategies.

Operating at the intersection of Customer Success and Revenue Growth, you will assist specialists in advancing their digital transformation, optimizing consultation management, and automating billing processes. Through trust-based relationships, product usage analysis, and strategic portfolio management, you will turn our existing clients into success stories and sustainable growth engines for the company.

Your impact will be measured by revenue expansion within existing accounts, new product adoption, and the continuous value generated for our specialists.

About Doctoralia

At Doctoralia, we strive to revolutionize healthcare through innovative technology solutions. Our platform not only connects patients with healthcare professionals but also enhances the overall experience for both parties, ensuring a seamless integration of digital tools in clinical practice.

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