Customer Growth Team Leader

About UsAt Doctoralia, we are dedicated to humanizing the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate, strategic, and growth-oriented Customer Growth Team Leader to be a key ally to our specialists.Role OverviewYour mission will be to spearhead revenue growth within our existing specialist base, ensuring they derive maximum value from Doctoralia while expanding their utilization of our solutions. You will guide your team to identify account expansion opportunities, driving the adoption of Doctoralia Payments and other ecosystem products through effective upselling and cross-selling strategies.Operating at the intersection of Customer Success and Revenue Growth, you will assist specialists in advancing their digital transformation, optimizing consultation management, and automating billing processes. Through trust-based relationships, product usage analysis, and strategic portfolio management, you will turn our existing clients into success stories and sustainable growth engines for the company.Your impact will be measured by revenue expansion within existing accounts, new product adoption, and the continuous value generated for our specialists.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

Join our dynamic team at Coface as an Accounts Payable Team Leader in Mexico City. In this leadership role, you will oversee the accounts payable processes, ensuring accuracy and compliance while fostering a high-performance culture within the team. Your expertise will drive operational efficiency and contribute to our financial integrity.

About UsAt Leona, we are dedicated to revolutionizing healthcare access for everyone, whether it's patients, healthcare providers, or their families. Our mission is clear: to reshape how people engage with healthcare, ensuring that quality care is available to all, regardless of their location. We aspire to create an environment where patients feel empowered to manage their health proactively, while enabling doctors to concentrate on delivering exceptional care through innovative tools that reduce administrative burdens and enhance their quality of life.Our flagship product is an AI-driven platform that enhances Doctor-Patient communication via WhatsApp, functioning as a clinical assistant that automates non-urgent tasks, ensuring patients can reach their doctors anytime.With offices in San Francisco and Mexico City, our diverse team is comprised of experts from leading tech companies like Rappi, Uber, and Modern Fertility. Supported by prestigious investors such as General Catalyst and Accel, along with a remarkable list of angel investors, we are poised for significant growth.If you are eager to learn and thrive in a start-up environment, while making a meaningful impact, this opportunity is for you!

Role Overview ApolloIO is seeking a Customer Support Team Lead to guide a team of support professionals in our Mexico City office. This leadership role focuses on strengthening customer satisfaction and streamlining support operations. What You Will Do Supervise and mentor a team of customer support staff Equip team members with the skills and knowledge needed for high-quality service Act as the main link between customers and product teams Advocate for customer needs and help drive service improvements Location This position is based onsite at our Mexico City office.

Join Varicent as a Customer Success Manager in a pivotal role driving growth and ensuring our clients achieve maximum value from our solutions. As a remote position based in Mexico, you will be at the forefront of our customer engagement strategy, fostering strong relationships and facilitating product adoption.

Customer Experience Team LeadJoin Nelo and lead the CX team to elevate agent performance, quality, and coaching at one of Mexico's most dynamic fintech companies.As part of Nelo's rapidly expanding CX operation, you will oversee a team that engages with millions of transactions involving credit, payments, and e-commerce. This role is pivotal, focusing on operational leadership while ensuring our agents deliver exceptional service daily.In this position, you will take charge of functional supervision of all frontline agents, driving coaching, quality assurance, daily performance management, and handling escalations effectively.This role requires being present in our Mexico City office 80% of the time, fostering direct engagement with your team.

Join our dynamic team at evolution as the Commercial Team Manager in vibrant Mexico City. In this pivotal role, you will lead and inspire our commercial team, driving growth and innovation within our organization. Your strategic vision and leadership skills will be essential in fostering a collaborative environment that maximizes team performance and meets our ambitious business goals.

ARQ is a fintech company founded in 2021, focused on simplifying global financial management for Latin Americans. With products that support spending, exchanging, saving, and investing, ARQ serves over 2 million customers throughout the Americas. The team includes professionals from leading fintech and technology backgrounds, united in building a modern and accessible cross-border financial system. Role overview The Head of Growth for Mexico leads ARQ’s growth strategy and operations within the country. This senior leader manages the local profit and loss, acts as ARQ’s representative in Mexico, and serves as a bridge between global teams and the Mexican market. Responsibilities include shaping local strategy, defining the regional product roadmap, and executing marketing campaigns tailored to Mexican consumers. Main responsibilities Represent ARQ in Mexico, building the brand’s presence and reputation through public relations and media engagement. Take ownership of the local P&L: drive user acquisition, revenue growth, margin optimization, and improved unit economics. Establish and nurture relationships with local partners, brand ambassadors, influencers, and affiliates. Lead Above-The-Line marketing efforts across TV, OTT, out-of-home, radio, and other mass media channels to increase brand visibility. Act as the voice of the Mexican market, collaborating with global performance marketing and creative teams to ensure brand consistency and effective localization. Develop scalable processes for sustained growth, and recruit, mentor, and lead the expanding local team. Requirements Minimum 7 years of professional experience, including a senior operational role at a high-growth, VC-backed technology company with full P&L responsibility. Experience at a leading management consulting firm (such as BCG, Bain, or McKinsey) or a top investment bank is highly valued. In-depth knowledge of the Mexican market and consumer behavior. Strong structured problem-solving skills, with the ability to break down complex challenges, act quickly, and communicate clearly. Location This position is based in Mexico City.

About PayJoyAt PayJoy, we are a mission-driven credit provider committed to empowering underserved customers in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a vital entry point for new customers into the credit ecosystem. With our point-of-sale financing and credit card offerings, customers can access a modern lifestyle, capitalize on opportunities as micro-entrepreneurs, and find security for uncertain times. Leveraging state-of-the-art machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025, while maintaining robust profitability for sustainable growth.About the RoleAs a Growth Manager at PayJoy, you will play a pivotal role in propelling the growth and performance of our credit card and credit line products. This position serves as a crucial liaison between our global product teams and local operations. You will be responsible for designing and executing strategic initiatives aimed at enhancing customer engagement, activating new cardholders, and ensuring the smooth integration of our financial products within our retail and distribution networks.

Join ALTEN Mexico as a Project Leader!As a subsidiary of ALTEN Group, ALTEN Mexico has been at the forefront of engineering and technology for over three decades. Operating across 30 countries and employing over 46,000 professionals, our team consists of 88% engineers. We manage the entire project lifecycle, providing customized service levels tailored to client needs—from initial concept through design, product development, and implementation.Your Role: In this key position, you will lead project teams, ensuring technical delivery, managing client requirements, and overseeing quality, cost, and delivery management. You will also coordinate team pilots and facilitate skills development within your team.Responsibilities:Operationally manage project resources and team skills.Ensure adherence to technical specifications and client expectations.Oversee project quality, costs, and delivery schedules.Estimate workloads and manage project activities.Conduct weekly project meetings and monthly reviews.Utilize ALTEN's ADF kit and processes.Monitor KPIs and provide operational reports to management.Implement safety, health, and environmental standards.Engage in ALTEN Mexico's internal initiatives.Uphold hygiene and safety protocols as defined by the company.Follow Quality Management System policies and procedures.Team Management:Lead and manage project teams effectively.Coordinate with team leaders and consultants.Facilitate knowledge transfer and skills enhancement.

As the Education Growth Lead at Canva, you will play a pivotal role in shaping the future of our educational initiatives. Your expertise in driving growth and engagement will help us expand our reach within educational institutions, ensuring that more students and educators harness the power of design. Collaborate with cross-functional teams to develop innovative strategies that resonate with our target audience, ultimately enhancing the learning experience.

Join Udemy and Help Shape the Future of Learning.Udemy is an innovative, AI-driven platform designed to accelerate skills development for individuals and teams. Our approach is personalized, practical, and aimed at creating a tangible impact in the real world.Our mission is clear: to transform lives through the power of education. Your contributions will empower individuals globally to acquire new skills and advance their careers.With over 80 million learners and 17,000 businesses leveraging Udemy, if you thrive in dynamic environments, find joy in learning, and are eager to make a significant difference, you will fit seamlessly into our team.Discover more about our vision on our company page.

Join Shiji Group as a Team Lead for our Support division, where you will oversee customer service operations and lead a dedicated team of support professionals. In this dynamic role, you will ensure high-quality service delivery, develop processes to enhance team performance, and collaborate with other departments to provide comprehensive solutions for our clients.

About Udemy Udemy is an AI-driven skills acceleration platform supporting both individuals and organizations. The company focuses on practical, personalized learning that delivers real results. With a global reach of over 80 million learners and 17,000 organizations, Udemy’s mission is to transform lives through learning. Every team member helps people worldwide build new skills or strengthen what they already know. The company values adaptability, curiosity, and a drive to make a difference. Learn more about Udemy on the company page.

About Truelogic Truelogic provides nearshore staff augmentation services, with headquarters in New York and a strong presence across Latin America. For over 20 years, the company has delivered technology solutions to a wide range of organizations, from startups to established industry leaders, supporting their digital transformation goals. More than 600 technology professionals at Truelogic work closely with U.S. companies on significant projects. Clients include both Fortune 500 firms and fast-growing startups. The team focuses on delivering real results through digital innovation. Applying for a role at Truelogic means joining a team that values professional expertise and career growth. The company aims to match individual skills with opportunities that drive both personal advancement and impactful work. Role Overview: Solutions Architect (Growth & Strategy) The Solutions Architect (Growth & Strategy) acts as a strategic technical leader, working at the intersection of engineering and commercial strategy. This role bridges Sales and Delivery, taking ownership of the technical aspects of each deal and translating client needs into clear, actionable solutions. Responsibilities include guiding the technical direction of proposals, ensuring solutions are both practical and aligned with client requirements. The position requires comfort moving between deep technical conversations with clients and negotiating commercial terms with CTOs. Every proposal must be both feasible and ready for execution. Location Mexico City

Airbnb began in 2007 when two hosts opened their San Francisco home to three guests. Since then, the company has grown into a global network of over 5 million hosts, offering unique stays and experiences to more than 2 billion guests worldwide. Hosts help travelers connect with local cultures and communities in authentic ways every day. Role overview The Senior Growth Marketing Manager for Mexico sits within Airbnb’s Growth Marketing team. This role connects marketing, engineering, and data science, using data-driven strategies to strengthen business performance. The focus is on shaping Airbnb’s growth in the LATAM region, especially Mexico, by finding opportunities, generating insights, and working with both global and regional teams to drive results. What you will do Analyze market data: Review performance metrics, customer behavior, and trends across Mexico and LATAM to spot growth opportunities and shape localized marketing plans. Develop growth strategies: Partner with cross-functional teams to design and roll out marketing strategies tailored for the Mexican market. Collaborate for impact: Work closely with regional channel owners and global partners to optimize campaigns, product features, and marketing efforts for local needs. Requirements Strong understanding of the Mexican market, including consumer behavior, cultural factors, and platform usage. Ability to turn market insights into actionable strategies for global teams to use across different countries. Experience working with data and cross-functional teams in a marketing context.

Join Clara as a Growth Marketing Developer in vibrant Mexico City! In this hybrid role, you'll be at the forefront of driving growth strategies that enhance our marketing efforts and reach our target audience effectively. Collaborate with a dynamic team to innovate marketing solutions that propel our brand forward.

Join SGS as an Infrastructure Project Leader specializing in Control, Command, and Signaling. In this pivotal role, you will oversee infrastructure projects, ensuring they meet quality standards and are delivered on time and within budget. Your expertise will be essential in managing project teams to achieve strategic objectives while maintaining excellent communication with stakeholders.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.