companytrading212 logo

Customer Experience Specialist at trading212 | Sofia

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environment

About the job

Empowering Wealth Building for All

At trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.

Our commitment to excellence and agility is paramount to our continued success.

With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.

Your Role as a Customer Experience Specialist

We are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.

Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.

Essential Skills and Qualifications

  • Fluency in English (C1 level or higher)
  • Customer-centric mindset
  • Strong time management and multitasking abilities
  • Desire for continuous learning and personal growth
  • Flexibility to adapt to a rapidly evolving environment

Preferred Qualifications

  • Experience in customer service roles
  • Familiarity with the stock market and fintech sector
  • Proficiency in an additional language

Your Responsibilities

  • Engage with clients in English and Bulgarian
  • Handle incoming inquiries through chat and email
  • Assist clients in navigating our application
  • Resolve account-related queries
  • Relay client feedback to enhance service
  • Work on a rotating 24/7 shift schedule

What We Provide

  • In-depth training to familiarize you with our business
  • Ongoing professional development opportunities
  • Recognition of your talents and contributions
  • Competitive salary package
  • Comprehensive social benefits

About trading212

trading212 is committed to transforming the trading and investment experience by delivering innovative solutions that enhance the financial well-being of our users. Our rapid growth and client trust illustrate our dedication to excellence in the fintech industry.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.