Customer Experience Specialist at trading212 | Sofia

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

About Trading212 Trading212 builds trading and investing products for a global client base. The company serves over 5 million clients and manages more than €30 billion in assets. A focus on excellence and agility shapes both its culture and its rapid growth. Role Overview: HR Specialist This HR Specialist role in Sofia centers on administrative support and coordination across HR processes and company events. The position suits someone with strong organizational skills and an interest in improving the employee experience. Key areas include onboarding, HR administration, event planning, and supporting internal engagement. Main Responsibilities Oversee onboarding and offboarding: create HRIS profiles, arrange first-day logistics, deliver induction presentations, and manage documentation (contracts, background checks, visas, termination orders) to meet international labor law requirements. Handle employment and change letters, respond to employee questions, and keep HRIS records accurate and up to date. Assist with preparing HR reports, data analytics, and dashboards as needed. Support performance review cycles by setting timelines, helping managers, and monitoring progress. Administer employee benefits and coordinate with external partners for effective delivery. Help organize HR initiatives, team-building activities, and company celebrations. Act as a main point of contact for HR policy questions and feedback. Qualifications Minimum 1 year of experience in an HR-related position. Degree in Human Resources, Business Administration, or a related field preferred. Comfort with reporting tools such as Excel or similar software. What Trading212 Offers Challenging projects that foster professional growth. Work alongside a team of skilled, driven, and supportive colleagues. An environment where individual contributions are valued.

Join Us in Empowering Wealth CreationAt trading212, we are redefining the landscape of trading and investing by crafting innovative products that resonate with users. Our commitment to excellence and rapid execution has been pivotal to our growth.Currently, we proudly support over 4.5 million clients, managing more than €30 billion in assets—an impressive reflection of the trust and scale we’ve achieved in just a few years.Your Role and ResponsibilitiesTake a comprehensive approach to problem-solving, integrating business challenges, service architecture, and the technological landscape into your solutions.Lead the full software development lifecycle (SDLC), from requirements gathering and design through coding, testing, deployment, and monitoring. You will own your code, ensuring it remains robust and optimized for enhancements when opportunities arise.Design for performance, scalability, and resilience, ensuring your code operates flawlessly in a demanding environment where downtime, latency, and data loss are unacceptable.Collaborate within small, autonomous teams with rapid release cycles, leveraging agile methodologies to maintain high velocity while preserving necessary processes.Engage in continuous learning and knowledge sharing within the team, as our growth is contingent on the company’s collective evolution and constructive feedback. What We Expect from YouA solid understanding of common communication protocols, with comfort in using HTTP, WebSockets, and AMQP, alongside the ability to discern appropriate application contexts.Experience with at least one widely-used web framework, regardless of programming language. Our technology-agnostic platform allows engineers to choose the most suitable language for specific tasks, balancing cutting-edge solutions with proven technologies.A strong grasp of RDBMS concepts, including indexing, transactions, isolation levels, and locking mechanisms, with the skills necessary to design high-performance databases.

Join Our Mission to Empower Wealth BuildingAt trading212, we are revolutionizing the trading and investing landscape by crafting innovative products that resonate with our users.We champion a culture of excellence and agility, driving our success in a rapidly evolving market.Currently, we proudly serve over 4.5 million clients, managing more than €30 billion in assets—a true testament to the trust we have established in just a few years.Your RoleDesign and implement solutions with a comprehensive understanding of business challenges, our service architecture, and the relevant technologies and infrastructure.Be involved in every phase of the software development lifecycle (SDLC)—from gathering requirements and designing implementation to coding, testing, deploying, and monitoring. You will take full ownership of your code and ensure its continuous improvement.Develop robust solutions focused on performance, scalability, and resilience—your code will operate in a high-stakes environment where downtime, latency, and data loss are unacceptable.Collaborate within small, autonomous teams that operate on short release cycles. We value agile methodologies and a balanced approach to processes that avoid chaos without compromising speed.Engage in knowledge sharing and continuous learning with colleagues. As our company evolves, so must we, and constructive feedback is one of our strongest tools for growth. QualificationsProven experience in developing services within a microservice architecture, having contributed to a highly scalable and performant system comprising over 200 microservices.Strong understanding of common communication protocols. You should be adept at utilizing HTTP/WebSockets and AMQP, with the ability to choose the appropriate protocol based on the context.Familiarity with at least one widely-used web framework, regardless of programming language. Our language-agnostic system empowers engineers to select the most suitable language for specific tasks. We strive for a harmonious balance between cutting-edge technologies and proven solutions.A comprehensive understanding of system performance, scalability, and security best practices.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are transforming the landscape of trading and investing. Our innovative products are designed to empower individuals to build their wealth effectively.We believe that a culture rooted in excellence and rapid innovation is essential to our success.With over 4.5 million clients and more than €30 billion in assets under management, we have quickly established a reputation for scale and trust in the financial industry.Your ResponsibilitiesArchitect and implement dynamically scalable, self-healing infrastructure and applications across public and private cloud platforms.Continuously enhance and automate infrastructure designs to boost resilience and scalability.Utilize IaaS automation tools such as Terraform, AWS CloudFormation, and Ansible.Facilitate the migration of environments from on-premise infrastructure to AWS/GCP.Analyze application and infrastructure KPIs, proactively identifying and addressing bottlenecks and potential issues.Design infrastructures that ensure zero downtime.Drive continuous performance improvements and troubleshoot critical components.Engage in knowledge sharing with colleagues to foster growth as the company evolves, valuing honest feedback as a crucial tool for success.Required QualificationsProven expertise in public cloud platforms, specifically AWS and GCP.In-depth understanding of DevOps principles and their practical application in various workflows; experience with CI/CD tools such as GitHub, GitLab, or Jenkins.Hands-on experience with containerization technologies and orchestration systems, including Docker, Kubernetes, EKS/ECS, and Nomad.Solid understanding of Infrastructure as Code practices using tools like Terraform and AWS CloudFormation.Experience in implementing and maintaining configuration management tools such as Puppet and Ansible.Expertise in relational databases including AWS RDS, MySQL/MariaDB/PostgreSQL, and TimescaleDB.Familiarity with messaging services like Amazon MSK, Amazon MQ, Kafka, and RabbitMQ.Strong proficiency in Python and Bash scripting.Preferred QualificationsExperience with on-premise private cloud infrastructure.

Join Us in Our Mission to Empower Wealth BuildingAt trading212, we are redefining the landscape of trading and investing by delivering outstanding products that resonate with our users.Our commitment to fostering a culture of excellence and agility drives our success.Currently, we proudly serve over 4.5 million clients, managing more than €30 billion in assets - a testament to the trust and scale we have achieved in just a few years.Your RoleMake a significant impact on millions of users with every production change you implement.Contribute to our pursuit of technical excellence by developing a frontend monorepo that powers Trading 212’s iOS, Android, Web, and Desktop applications with a focus on efficiency and code reuse.Take ownership of project health; as a product-focused company, maintaining code quality is vital for our longevity.Collaborate within compact, autonomous teams that operate on short release cycles, ensuring agility and high performance without compromising on quality.Engage in mutual learning and knowledge sharing with your colleagues, as we believe in growing together through honest feedback. Essential SkillsProficient in HTML, CSS, and JavaScript.Experience with React/React Native and familiarity with one or more state management libraries.Strong attention to detail.Excellent communication skills. Preferred QualificationsExperience with advanced TypeScript.Currently pursuing or possess a degree in Computer Science. What We OfferOpportunities for rapid personal and professional growth through challenging projects.The chance to make a substantial impact by developing innovative services utilized by millions of investors.Collaborate with a team of intelligent, spirited, and high-achieving colleagues, all focused on a shared vision.A dynamic environment where creativity and ideas are highly valued.Recognition and appreciation for your unique talents and insights.A competitive compensation package.

Our mission is to empower everyone to build wealth.At Trading 212, we are transforming the landscape of trading and investing by developing outstanding products that resonate with our users.Our success stems from cultivating a culture of excellence and agility.Currently, we proudly serve over 4.5 million clients and manage assets exceeding €30 billion, reflecting the scale and trust we have rapidly established.Your ResponsibilitiesAssume ownership of quality assurance tasks, including work estimates, execution, and closure initiatives.Engage in design and requirements reviews to ensure product features are testable and user-friendly.Create and develop both manual and automated test cases to guarantee the quality and reliability of our software solutions.Plan, implement, and perform testing across various product domains, including database, integration, functional, and UI/UX testing.Evaluate test results to pinpoint areas for enhancement and suggest process improvements.Ensure compliance with company testing standards throughout all QA activities.Collaborate in small, autonomous teams with rapid release cycles, leveraging agile methodologies while maintaining the right processes for efficiency. QualificationsMinimum of 2 years of experience in software quality assurance, with a focus on test automation.Proficient understanding of software testing methodologies and industry best practices.Competent programming skills in at least one language (e.g., Python, TypeScript, Java).Advanced knowledge of relational database management systems (RDBMS).Strong analytical and problem-solving capabilities.Excellent command of English and superior communication skills.A genuine passion for quality assurance. Preferred QualificationsBachelor's degree in Computer Science, Information Technology, Mathematics, or a related discipline.Familiarity with API testing tools like Postman or SoapUI.Experience testing microservices and distributed systems.

Role Overview cxg is looking for a Freelance Customer Experience Evaluator in Sofia, Bulgaria. This project-based role focuses on luxury automotive brands and their customer service standards. What You Will Do Visit assigned automotive locations in Sofia to observe and assess customer interactions Analyze service quality and overall customer experience Deliver detailed feedback and insights to help improve luxury automotive services Location Based in Sofia, Област София, Bulgaria.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.Embrace OwnershipBy promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

Founded with a clear mission to democratize investing, Trading 212 has evolved into a trusted platform for over 4.5 million clients, managing assets exceeding €30 billion. Our commitment to excellence and rapid innovation fuels our drive to create intuitive, powerful products that empower individuals to grow their wealth. We believe investing should be straightforward, impactful, and accessible to everyone.The RoleAs a Product Designer, you will play a crucial role in defining the user experiences that millions rely on for confident investing. You will be directly involved in designing and implementing features that transform complex financial tools into user-friendly interfaces. Collaborating closely with product managers and engineers, you will rapidly translate ideas into tangible designs.This position is perfect for those with some experience who are eager to develop their design skills, expand their product knowledge, and make a significant impact on users daily.Your ResponsibilitiesDesign and implement key features in our app, ensuring exceptional user experiences.Actively engage in the design process, from initial concepts to detailed UI.Collaborate closely with product managers and engineers to deliver high-quality work swiftly.Present your designs and embrace feedback as a means for ongoing improvement.Commit to continuous growth as a designer, enhancing your skills and knowledge daily.Contribute to maintaining our design system to ensure product consistency.Your QualificationsAt least 2 years of experience in designing impactful digital products.A portfolio demonstrating strong visual design capabilities and attention to detail.Strong communication and teamwork skills.Self-motivated and proactive in driving projects forward.A genuine desire to learn and expand your expertise.Proficiency in Figma.Preferred QualificationsExperience in fintech or industries with strict compliance requirements.Background in developing and maintaining design systems.

Our mission is to empower individuals to create wealth.At Trading 212, we are transforming the landscape of trading and investing by developing outstanding products that our users adore.Our dynamic team is composed of highly motivated individuals who pursue excellence and cherish autonomy.With over 4.5 million clients and more than €30 billion in assets under management, our growth and trust in the market speak volumes about our success.We are in search of passionate and experienced Principal Software Engineers to drive innovation and scalability in our systems.

Join Mercier Consultancy MD as a Polish-speaking Customer Care Specialist and embark on an exciting career journey in Sofia, Bulgaria! Enjoy the benefits of a fully paid relocation package while you immerse yourself in a vibrant city full of culture and opportunity. This role is perfect for individuals eager to make a difference by providing exceptional customer service to our Polish-speaking clients. Your professionalism and dedication will ensure that our customers' needs are met with care and efficiency.Key Responsibilities Deliver outstanding customer support in Polish through various channels including phone, email, and chat. Address customer inquiries regarding products, services, and account issues with confidence and efficiency. Maintain detailed and accurate records of customer interactions and document resolutions in the CRM system. Effectively resolve customer complaints to uphold high levels of satisfaction. Collaborate with team members to enhance service delivery and share valuable insights. Stay updated on product developments, company policies, and industry trends to provide the best service possible.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the trading and investing landscape by delivering outstanding products that our users adore. Our commitment to fostering a culture of excellence and rapid innovation is pivotal to our success.Currently, we proudly serve over 4.5 million clients, managing assets exceeding €30 billion - a testament to our remarkable growth and the trust we've established in a brief period.Your RoleMake a significant impact on millions of users with each production deployment.Contribute to our technical excellence vision by enhancing our frontend monorepo, which supports Trading 212's iOS, Android, Web, and Desktop applications with an emphasis on efficiency and code reuse.Collaborate closely with the design and backend teams to ensure the highest quality of our products, as effective communication is essential.Take ownership of the project’s health and maintainability, reflecting our commitment as a product-centric company.Required QualificationsProficient in JavaScript with an in-depth understanding of the language.Significant experience with React or React Native, and TypeScript.Strong comprehension of HTTP protocols.Exceptional attention to detail.Excellent communication skills.Preferred QualificationsExperience in a product-focused company.Advanced TypeScript knowledge, including generics, discriminated unions, and conditional types.Familiarity with CI/CD processes.Experience in native mobile app development for either iOS or Android.Expertise in high-end web development and optimizations.Ongoing or completed Computer Science education.Our Technology StackTypeScriptReact NativeReact QueryZustandNxKotlinSwift What We ProvideEngaging challenges that foster professional growth and development.Opportunities to work with cutting-edge technologies in a dynamic environment.

Join Mercier Consultancy as a Slovak-Speaking Support Specialist and be part of our vibrant team in Sofia! This role presents an outstanding opportunity for a driven individual to thrive in a fast-paced environment while enjoying a fully supported relocation package to Sofia.In your role as a Slovak-Speaking Support Specialist, you will serve as the primary contact for our Slovak-speaking clients, delivering expert assistance to guarantee exceptional service. You will collaborate with various departments to address customer inquiries, enhance satisfaction, and foster positive client relationships.Key ResponsibilitiesDeliver top-notch support to Slovak-speaking clients via phone, email, and chat.Efficiently troubleshoot and resolve client inquiries.Accurately document client interactions in our CRM system.Work closely with internal teams to escalate and resolve complex issues.Guide clients in product usage and deliver relevant training as needed.Contribute to the creation of support resources and documentation.Collect and communicate client feedback to enhance service quality and processes.Engage actively in team meetings and continuous improvement initiatives.BenefitsComprehensive relocation support to Sofia, Bulgaria.Opportunity to work within an international and supportive team.Competitive salary and attractive benefits package.Access to professional development and training opportunities.

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.