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Customer Engineer at Hex Technologies | New York City

On-site Full-time $150K/yr - $170K/yr

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Become a product expert in Hex, guiding customers through initial setup, asset development, and resolving technical inquiries. Engage hands-on with our strategic customers to:Instill confidence that Hex is the premier choice for their data needs. Educate on Hex best practices and general platform functionalities. Advise on data curation strategies to enhance Hex AI. Facilitate product adoption among core data personas. Experiment with onboarding, training, and implementation programs aligned with the latest Hex product features. Foster relationships with Hex stakeholders in your customer portfolio to gather valuable feedback, test new product features, and bolster product adoption. Identify recurring patterns within your customer base that can be streamlined or automated for efficiency.

About the job

Hex Technologies is experiencing rapid growth and evolution in our customer base as our products and services continue to advance. To support this momentum, we are excited to welcome a new member to our Customer Engineering team!

As a Customer Engineer at Hex, you will play a pivotal role focused on post-sales support, collaborating closely with our Account Executives, Product Experts, and EPD teams to provide an exceptional technical experience for our customers. You will leverage your data and project management skills to onboard new clients effectively, ensuring they are set up for long-term success with Hex. Our Customer Engineering team is dedicated to building and implementing customer-centric frameworks, advising clients on data curation strategies to optimize Hex AI, and training end-users on the unique capabilities of our platform. Your contributions will be essential in driving expansion revenue and influencing our product roadmap.

By engaging directly with our customers, you will serve as the voice of Hex Technologies, translating valuable feedback into actionable insights for our Product and GTM leadership teams. This role, reporting directly to the Head of Customer, is ideal for individuals eager to make a significant impact on a small team and innovate the future of this position.

For more insights about our Customer team, feel free to explore our team page!

About Hex Technologies

Hex Technologies is a forward-thinking company dedicated to revolutionizing how organizations interact with data. As we continue to expand our reach and enhance our product offerings, we are committed to providing our customers with unparalleled support and innovative solutions tailored to their needs.

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