Customer Engineer at Hex Technologies | New York City

Hex Technologies is experiencing rapid growth and evolution in our customer base as our products and services continue to advance. To support this momentum, we are excited to welcome a new member to our Customer Engineering team!As a Customer Engineer at Hex, you will play a pivotal role focused on post-sales support, collaborating closely with our Account Executives, Product Experts, and EPD teams to provide an exceptional technical experience for our customers. You will leverage your data and project management skills to onboard new clients effectively, ensuring they are set up for long-term success with Hex. Our Customer Engineering team is dedicated to building and implementing customer-centric frameworks, advising clients on data curation strategies to optimize Hex AI, and training end-users on the unique capabilities of our platform. Your contributions will be essential in driving expansion revenue and influencing our product roadmap.By engaging directly with our customers, you will serve as the voice of Hex Technologies, translating valuable feedback into actionable insights for our Product and GTM leadership teams. This role, reporting directly to the Head of Customer, is ideal for individuals eager to make a significant impact on a small team and innovate the future of this position.For more insights about our Customer team, feel free to explore our team page!

Role overview Hex Technologies seeks a Senior Product Manager based in New York City for a hybrid role, with 1-2 days per week onsite. This position focuses on shaping how organizations interact with data, emphasizing product impact over job titles. At Hex, this role is similar in scope to a Staff Product Manager elsewhere. The Senior Product Manager will guide the evolution of Hex's analytics platform, including features like notebooks, dashboards, and conversational AI. Recent launches such as Threads and the Notebook Agent have accelerated company growth. This role will play a key part in building on that momentum. What you will do Own a core product area and define a vision that aligns with customer needs. Lead early-stage discovery to identify and prioritize high-impact problems. Engage directly with customers to understand their workflows and goals, and find ways to improve their productivity. Analyze competitors and keep up with trends in data and analytics to guide product strategy. Work closely with engineering, design, and go-to-market teams to deliver and launch new features. Learn from the sales process to understand what resonates with customers and adjust product direction as needed. Requirements Minimum 7 years of experience as a Product Manager or in a related product development role, such as Solutions/Sales Engineering or customer-facing engineering. Demonstrated experience working with technical products and navigating complex systems. Comfort operating in a growth-stage startup, with the ability to deliver quickly and iterate based on feedback. Background or strong interest in data and analytics is preferred. This position requires 1-2 days per week in the NYC office. Compensation and benefits Salary range: $200,000 - $269,000 Equity Comprehensive health benefits Flexible paid time off Collaborative company culture

The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting

Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.

The City of New York is hiring a Data Engineer to support essential data projects that inform city decisions and strengthen public services. This full-time role is based in New York City and centers on using data analytics to address challenges across city operations. Role overview As a Data Engineer, you will play a key part in initiatives that shape how the city uses information to make choices and deliver services. The work involves collaborating with a team focused on improving processes and outcomes for residents. What you will do Contribute to projects that gather, organize, and analyze data for city departments Help translate complex data into practical insights for decision-makers Work with colleagues to find solutions that enhance city operations and public services Location This position is based in New York City and requires full-time availability.

About Oden Technologies:At the forefront of the fourth industrial revolution, Oden Technologies is transforming manufacturing through real-time applications that leverage process and contextual data alongside cutting-edge machine learning (ML) and artificial intelligence (AI) algorithms. This groundbreaking approach is creating immense opportunities to enhance the efficiency and productivity of manufacturing processes.As a leader in Manufacturing AI, our mission is to empower manufacturing operations teams to continuously monitor, analyze, and optimize their production across various processes and conditions. We are dedicated to maximizing efficiency, sustainability, and competitiveness, helping True Makers Make Things Better!Company CultureCustomer obsession drives our work. Every team member is dedicated to creating profound results and delighting our customers, prioritizing tasks based on their needs.We operate with urgency and transparency, embracing scientific thinking to unearth the best ideas collaboratively.We foster a supportive environment, encouraging direct and honest feedback, holding ourselves and each other to high standards.We are committed to serving a community of innovators, continuously seeking better ways to accomplish our goals, even through unconventional solutions.The Role:As a Product Manager at Oden Technologies, you will spearhead the development of key product areas, collaborating with a diverse team of designers and engineers. You will be responsible for crafting, executing, and communicating the product roadmap, ensuring that all stakeholders, from executives to commercial teams and customers, are informed about upcoming developments.Your role will require comfort with ambiguity and the ability to make trade-offs, focusing on solutions that address customer pain points while aligning with our business objectives. You will gather and synthesize insights from various sources to shape team priorities and enhance our product offerings.

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed

The City of New York seeks an Assistant Mechanical Engineer to join the Division of Property Management. This position plays a key part in maintaining and upgrading city building infrastructure. Role overview Work includes supporting the planning, design, and supervision of mechanical engineering projects. The focus is on improving systems and services across city properties. Key responsibilities Assist in developing plans and technical designs for mechanical systems in city buildings Support project oversight to ensure work meets standards and timelines Contribute to efforts that enhance building infrastructure and services Location This role is based in New York City.

The City of New York is seeking a dedicated Surveyor to join our dynamic team. As a Surveyor, you will play a crucial role in land surveying, ensuring accuracy and compliance with city regulations. This position offers a unique opportunity to contribute to various city projects, enhancing the infrastructure and development of New York City.

Join the dynamic team at the City of New York as a Scheduler, where you will play a vital role in organizing schedules and ensuring the efficient operation of city services. As a key player, you will collaborate with various departments to coordinate appointments, manage resources, and facilitate communication across teams.Your organizational skills will be paramount in maintaining streamlined operations, and your attention to detail will help to ensure that all scheduling needs are met effectively.

Join the vibrant legal team at the City of New York as a Paralegal. In this crucial role, you will support attorneys in various legal matters, conduct research, and prepare documents to ensure the smooth functioning of legal processes.

About UsAt Pave, we are revolutionizing the compensation landscape with the industry's premier platform, merging the largest real-time compensation dataset with cutting-edge AI and machine learning expertise. Our solution empowers over 8,500 companies to make informed compensation decisions with confidence.Renowned organizations such as OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo leverage Pave to convert every pay decision into a strategic advantage. Managing over $190 billion in compensation expenditures, 70% of the Forbes AI 50 utilize Pave for compensation benchmarking.The future of compensation is real-time and predictive, and we are leading the charge. With $160M raised from top-tier investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures, we are on the path to transforming the industry.Join the CSE Team @ Pave:As a Customer Success Engineer, you will become an expert in Pave’s product and compensation solutions, managing approximately 30-40 customer accounts. Your role will ensure that clients swiftly implement and derive value from our offerings, fostering long-term partnerships with Pave.Collaboration with the Account Management, Sales, Product, and Engineering teams will be pivotal to ensuring our customers' success.Your Responsibilities:Lead successful implementation projects of Pave's compensation software, working closely with HR and Finance leaders to enhance their compensation strategies, ensuring robust adoption and impactful business results.Oversee entire project management for customer implementations, developing detailed project plans, proactively identifying risks, and maintaining clear communication among stakeholders to ensure timely delivery of solutions.Act as a trusted compensation advisor, guiding clients to utilize Pave’s platform to overcome complex compensation challenges and develop scalable processes.Collaborate with Product, Engineering, and Customer Success teams to identify customer needs, highlight opportunities for platform enhancements, and contribute to Pave's product development in a dynamic startup environment.Establish strong relationships with clients, ensuring their long-term satisfaction and success with Pave.

Join the vibrant team at the City of New York as a College Aide, where you'll gain invaluable experience and contribute to city initiatives. This role is designed for students looking to enhance their skills while working in a dynamic urban environment.

Join Gongio as a DevOps Engineer and play a pivotal role in enhancing our cloud infrastructure and deployment processes. You will collaborate closely with development teams to streamline operations, automate processes, and implement best practices in continuous integration and delivery.

The City of New York seeks an Oiler to support the maintenance and operation of machinery and equipment across New York City. This role helps ensure that essential systems remain reliable and safe for daily operations. Responsibilities Operate and maintain assigned machinery and equipment Carry out routine lubrication and minor maintenance tasks Monitor equipment performance and promptly report any issues Adhere to all safety procedures and city guidelines while on duty Requirements Strong commitment to safety and dependable operations Keen attention to detail and a solid work ethic Ability to collaborate and work effectively within a team Experience with machinery or equipment maintenance is beneficial

Join the City of New York as an Executive Assistant and play a pivotal role in supporting senior leadership. As the key organizational backbone, you will manage schedules, coordinate meetings, and ensure seamless communication within the team.

Join the City of New York as an Executive Assistant, where you'll play a pivotal role in supporting executive leadership through efficient management of schedules, communications, and projects. This dynamic position requires exceptional organizational skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. Your contributions will help ensure the smooth operation of our office and enhance our commitment to serving the community.

Join the City of New York as an Application Developer, where you will play a vital role in developing and maintaining cutting-edge applications that serve the city's diverse needs. In this dynamic position, you will collaborate with cross-functional teams to deliver innovative software solutions that enhance city services and improve the lives of its residents.

Role overview The Payment Processor at the City of New York plays a key part in supporting financial operations for various city departments. The main focus is on handling transactions and making sure payment records remain accurate and current. What you will do Process payments and financial transactions with attention to detail Keep thorough and precise records to support the city's financial systems Help ensure payments are completed on schedule and follow city procedures Location This role is based in New York City.

Role Overview The City of New York seeks an Investigator for Employee Discipline to help uphold standards of conduct across city agencies. This position focuses on supporting workplace integrity and accountability through fair and detailed investigations. Key Responsibilities Conduct investigations into employee conduct, following city policies and procedures. Work with multiple departments to collect evidence and relevant documentation. Interview involved parties, including employees and witnesses. Prepare clear, comprehensive reports that support decision-making on disciplinary matters. Location This role is based in New York City.