companyAudi Interaction GmbH logo

Customer Care Agent (m/w/d) at audiinteractiongmbh | Potsdam

On-site Full-time

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Experience Level

Experience

Qualifications

Completed vocational training or relevant experience in customer serviceStrong customer and service orientation, with a friendly and approachable demeanor, alongside excellent communication skillsProficient in standard MS Office applicationsFluency in German is mandatoryFlexibility and willingness to work in shifts

About the job

Join our dynamic Customer Care department, comprising four dedicated teams providing 24/7 first-level support for all inquiries from Audi customers and prospects, as well as selected requests from Audi partners. We efficiently handle customer inquiries through various channels, including phone, website, social media, email, mail, and fax, while ensuring accurate data management in our CRM system.

Your responsibilities will include:

  • Responding to complex verbal and written customer inquiries and emergency calls for the Audi brand
  • Entering and updating customer data in our databases
  • Managing customer correspondence using standard templates and personalized messages
  • Collaborating with relevant internal and external departments within Audi Customer Care Germany to ensure the accurate and timely processing of requests

About Audi Interaction GmbH

As a wholly owned subsidiary of AUDI AG, with locations in Potsdam and Ingolstadt, we are present wherever individuals interact with the Audi brand. Curious to learn more? Visit our website: www.audiinteraction.com.

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