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CRM Operations Manager

MedierValencia, Spain
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong analytical skills, a passion for technology, and a thorough understanding of customer relationship management. Experience with CRM tools and data analytics is essential, along with a proven track record of managing successful marketing campaigns. Excellent communication and collaboration skills are a must, as this role requires working closely with various teams. A degree in Marketing, Business Administration, or a related field is preferred.

About the job

At Medier, we pride ourselves on being more than just a marketing agency—we are dedicated creative partners for our clients. Our expertise spans digital marketing, social media strategies, public relations, influencer partnerships, search engine optimization, programmatic advertising, and customer relationship management. By merging creativity with data-driven insights, we don’t merely execute campaigns; we achieve remarkable results.
Our philosophy is straightforward: we hire a diverse, passionate team and cultivate a culture that empowers you to deliver your best work. Could this be the perfect fit for you? Let's find out.

We are currently seeking a dynamic and tech-savvy CRM Operations Manager who excels at the intersection of data, automation, and customer experience. If you enjoy orchestrating impactful campaigns, exploring platforms, and optimizing the entire customer journey, this is your opportunity.

In this position, you will not only maintain our CRM systems but also contribute to building a smarter, faster, and more personalized CRM engine for both global B2B and B2C brands. You will play a crucial role across cross-functional teams by driving segmented campaigns, refining bonus logic, and ensuring every customer touchpoint is meticulously managed.

Location: Valencia, on-site

Your Responsibilities:

  • Implement and enhance lifecycle journeys, automated flows, and one-off campaigns across email, SMS, and push notifications.
  • Utilize Coralogix to monitor Kafka event data, identifying and resolving data flow issues proactively to prevent campaign disruptions.
  • Create, optimize, and maintain dynamic customer segments to elevate personalization efforts.
  • Collaborate with CRM, Product, and Data teams to ensure a seamless and scalable CRM infrastructure.
  • Oversee quality assurance, platform testing, and campaign error monitoring to guarantee flawless execution.

About Medier

Medier is a leading marketing agency committed to fostering creativity and innovation in our campaigns. We are dedicated to driving results for our clients through comprehensive marketing strategies tailored to their unique needs.

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