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CRM Operations Manager

MedierValencia, Spain
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in CRM management or related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with CRM software and data analysis tools. Ability to work collaboratively in a team environment.

About the job

Medier seeks a CRM Operations Manager based in Valencia, Spain. This role steers the company’s customer relationship management efforts and plays a key part in shaping how CRM systems support customer engagement and drive business results.

Role overview

This position leads the CRM team, balancing daily operational needs with longer-term projects. The CRM Operations Manager oversees the rollout and execution of CRM strategies, ensuring these initiatives support broader organizational goals. Collaboration with other teams is central to aligning CRM work with business objectives.

Main responsibilities

  • Guide and support the CRM team in both routine operations and ongoing projects.
  • Direct the implementation and management of CRM strategies throughout the organization.
  • Analyze customer data to spot trends and suggest process improvements.
  • Coordinate with cross-functional teams to align CRM initiatives with business needs.

Requirements

  • Demonstrated experience managing CRM systems and leading teams.
  • Strong analytical and problem-solving abilities.
  • Track record of applying data-driven insights to improve customer interactions.

About Medier

Medier is a dynamic company based in Valencia, Spain, dedicated to providing innovative solutions that enhance customer experiences. With a focus on technology and customer satisfaction, we strive to lead the industry in CRM solutions.

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