About the job
Join our innovative Configuration Team as a Configuration & Technical Setup Specialist, where your expertise will play a pivotal role in delivering an impeccable onboarding experience for our members. In this remote position, you'll manage the technical foundation necessary for seamless system activation.
Key Responsibilities:
- Platform Configuration Execution: Execute hands-on configuration of our platform to meet documented specifications and member needs, ensuring all settings, permissions, and features are perfectly implemented for launch.
- Onboarding Operations for Our Members: Take ownership of critical operational steps to bring new members online, managing tasks such as member file uploads and comprehensive onboarding setup within the system.
- User Acceptance Testing (UAT) Support: Provide vital support throughout UAT phases by preparing test environments, assisting members with testing, documenting feedback, and ensuring configurations meet quality standards prior to go-live.
- Integration Support: Serve as the technical liaison for basic integration setups, troubleshooting configuration-related issues and providing operational support that connects members with our engineering teams.
Qualifications:
- Demonstrated experience in technical implementation, system administration, or platform configuration.
- Exceptional attention to detail and dedication to process adherence and quality assurance.
- Proficient in handling data imports/uploads and working with structured data formats (e.g., CSV, XML).
- Familiarity with standard UAT processes and the capability to guide users through testing phases.
- Strong communication and documentation skills for collaborating with internal teams and external members.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps, capable of supporting work during power outages.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
