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Configuration and Technical Setup Specialist

CrewBloomRemote — Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

Demonstrated experience in technical implementation, system administration, or platform configuration. Exceptional attention to detail and dedication to process adherence and quality assurance. Proficient in handling data imports/uploads and working with structured data formats (e.g., CSV, XML). Familiarity with standard UAT processes and the capability to guide users through testing phases. Strong communication and documentation skills for collaborating with internal teams and external members.

About the job

Join our innovative Configuration Team as a Configuration & Technical Setup Specialist, where your expertise will play a pivotal role in delivering an impeccable onboarding experience for our members. In this remote position, you'll manage the technical foundation necessary for seamless system activation.

Key Responsibilities:

    • Platform Configuration Execution: Execute hands-on configuration of our platform to meet documented specifications and member needs, ensuring all settings, permissions, and features are perfectly implemented for launch.
    • Onboarding Operations for Our Members: Take ownership of critical operational steps to bring new members online, managing tasks such as member file uploads and comprehensive onboarding setup within the system.
    • User Acceptance Testing (UAT) Support: Provide vital support throughout UAT phases by preparing test environments, assisting members with testing, documenting feedback, and ensuring configurations meet quality standards prior to go-live.
    • Integration Support: Serve as the technical liaison for basic integration setups, troubleshooting configuration-related issues and providing operational support that connects members with our engineering teams.

Qualifications:

  • Demonstrated experience in technical implementation, system administration, or platform configuration.
  • Exceptional attention to detail and dedication to process adherence and quality assurance.
  • Proficient in handling data imports/uploads and working with structured data formats (e.g., CSV, XML).
  • Familiarity with standard UAT processes and the capability to guide users through testing phases.
  • Strong communication and documentation skills for collaborating with internal teams and external members.

Minimum Technical and Work Environment Requirements:

  • Internet Connection:
    • Primary internet connection with a minimum speed of 15 Mbps.
    • Backup internet connection with at least 10 Mbps, capable of supporting work during power outages.

  • Primary Device:
    • Desktop or laptop equipped with at least:
      • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
      • A minimum of 8 GB RAM.

About CrewBloom

At CrewBloom, we are committed to delivering an exceptional member experience through our dedicated Configuration Team. We value innovation, collaboration, and excellence in service as we help our members navigate our platform.

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