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Platform Configuration Specialist

ZeroFoxBengaluru, Karnataka, India
On-site Full-time

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Key Responsibilities: Deliver technical configuration support to Customer Success teams to optimize platform performance and operational efficiency. Effectively prioritize and manage multiple tasks and workflows, contributing to overall team performance metrics. Execute customer success playbooks to promote customer adoption and enhance customer health. Act as a subject matter expert on ZeroFox platform functionalities, providing best practices and technical insights. Collaborate with internal teams, including Sales, Product, Customer Success, and Services, to align platform configurations with business objectives. Define, document, and implement technical requirements into actionable configurations. Design and develop technical solutions, including API integrations and custom workflows, to satisfy complex operational needs. Identify trends, troubleshoot technical issues, and recommend product enhancements based on technical insights and customer feedback. Ensure prompt and effective resolution of technical issues to support operational excellence. Keep abreast of the latest features, tools, and technical integrations available within ZeroFox. Requirements: A minimum of 3 years of experience in technical roles such as SaaS configuration, customer success, technical support, consulting, or professional services. A demonstrated track record in configuring and managing SaaS platforms within enterprise settings. Strong analytical and problem-solving capabilities, with the ability to efficiently troubleshoot and resolve technical challenges. Outstanding written and verbal communication skills to effectively document and present technical concepts to both internal and external stakeholders. Ability to communicate effectively with customers, demonstrating empathy, urgency, and a drive for problem resolution. Detail-oriented with a strong dedication to delivering high-quality technical support. Capacity to manage multiple priorities in a dynamic environment.

About the job

Join ZeroFox as a Platform Configuration Specialist, a crucial role within our Customer Success program. You will be instrumental in enhancing customer experiences with the ZeroFox Platform through effective platform configuration, optimization, and continuous health monitoring. Your expertise will ensure the seamless operation of our SaaS platform, adapting to the dynamic business and technical demands of both our organization and our clients.

We are seeking individuals with a robust technical background who possess exceptional communication skills, strong analytical abilities, meticulous attention to detail, and a commitment to continuous improvement. Preference will be given to candidates with a proven history in SaaS configuration, onboarding processes, technical operations within customer success, and platform support.

About ZeroFox

ZeroFox is a leading provider of external cybersecurity solutions, helping organizations safeguard their digital presence across social media, mobile applications, and other digital channels. With a focus on customer success and innovative technology, we empower our clients to protect their brand and reputation from evolving threats.

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