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Concession Leader

MulberrySelfridges, Birmingham
On-site Full-time

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Experience Level

Experience

Qualifications

- Demonstrated leadership experience in retail or a related field.- Strong communication and interpersonal skills.- Passion for customer service and retail excellence.- Ability to foster a diverse and inclusive work environment.

About the job

Established in 1971, Mulberry originates from Somerset, England, and has evolved into a globally recognized British lifestyle brand known for its exceptional quality and innovative design that embodies the Mulberry Spirit.

With a strong commitment to sustainability ingrained in its ethos, Mulberry proudly achieved B Corp Certification in 2024, affirming its dedication to responsible business practices.

As a global brand, Mulberry remains steadfast in its values, focusing on enhancing the well-being of people and the environment. Our team embodies honesty, dynamism, and a spirit of community.

If you resonate with these values, we invite you to become part of our team.

As a Concession Leader at Mulberry, you will guide your store and team towards success. Your passion for people, commitment to delivering an extraordinary customer experience, and eagerness to learn and develop will be key to your leadership role. You will have the opportunity to become an expert in your field and contribute to our 'Back to the Mulberry Spirit' strategy.

Key Responsibilities:

Team Development:
- Create a high-performing team that celebrates diversity, ensuring every individual feels valued, respected, and included while promoting equity, empathy, and understanding in all interactions.
- Foster dynamic discussions, encouraging ideas and various perspectives to drive creativity and collaboration.
- Cultivate a culture that embraces honest feedback; recognize achievements, coach, and challenge team members.

Customer Focus:
- Create a welcoming and enjoyable environment for customers and your team.
- Be dedicated to providing an engaging and memorable customer experience in your store and inspire your team to do the same.
- Stay culturally connected, understanding how Mulberry integrates into the realms of life and art, using this knowledge to captivate our customers.

About Mulberry

Mulberry is a renowned British lifestyle brand with over fifty years of heritage, celebrated for its craftsmanship and commitment to sustainability. The brand's ethos focuses on enhancing the lives of people and the planet, making it a leader in the luxury sector.

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