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Community Manager at SAMY | Madrid

SAMYMadrid, Comunidad de Madrid, Spain
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsSKILLS REQUIREMENTSDemonstrated experience in managing brand communities and monitoring interactions with sound judgment. In-depth knowledge of the dynamics, formats, and best practices associated with major social media platforms. Exceptional writing skills with the ability to adapt tone and style to align with the brand’s identity. Strong understanding of key engagement metrics and sentiment analysis to inform strategy optimization. Proficiency in social media management and monitoring tools; foundational knowledge of mobile-first content creation. Capability to adapt content for short-form video formats (Reels, TikTok, Shorts) with a creative, proactive approach. Intermediate to advanced proficiency in analyzing digital community metrics and engagement strategies.

About the job

SAMY is looking for a Community Manager based in Madrid to help shape and grow brand communities across social platforms. This role centers on building authentic conversations and ensuring each account’s voice stands out. Collaboration with the Social Media Manager is key, as is using data to guide decisions and improve engagement.

Role overview

The Community Manager translates strategy into daily interactions, making sure content and messaging resonate with each audience. The position involves hands-on management of brand profiles across platforms such as Meta, TikTok, WhatsApp, LinkedIn, and others. Consistency in tone and organization is essential, along with a focus on timely, quality engagement.

What you will do

  • Work with the Social Media Manager to plan and coordinate monthly content.
  • Share insights from the community to refine content calendars and messaging.
  • Identify cultural trends and opportunities for real-time conversations.
  • Manage brand profiles across multiple social platforms.
  • Publish content tailored to each platform’s format, timing, and audience.
  • Maintain a consistent tone and organization across all channels.
  • Respond promptly to messages, comments, and mentions, focusing on quality interactions.
  • Develop and update response guidelines to reflect the brand’s voice.
  • Use outreach tactics to encourage conversations when appropriate.
  • Monitor and analyze brand sentiment and community discussions.
  • Support reporting by providing clear analyses of engagement and community metrics.
  • Identify alerts and opportunities to improve digital community management.

Location

This position is based in Madrid, Comunidad de Madrid, Spain.

About SAMY

SAMY is a leading global agency reshaping brand communication through innovative strategies and impactful marketing. Our mission is to help brands thrive in a social-first environment by leveraging research, creativity, and technology. With a diverse team of over 1000 professionals across 15+ global offices, we deliver award-winning, data-driven digital campaigns that resonate with audiences and drive growth.

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