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Collections Specialist

StripeMexico
On-site Full-time

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Qualifications

Proven experience in collections, customer service, or related field. Strong communication skills, with the ability to convey empathy and professionalism. Familiarity with financial products and services. Ability to analyze data and make informed decisions. Fluent in English and Spanish, both written and verbal. Proficient in using CRM and support tools.

About the job

Join Our Team

About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses of all sizes, from ambitious startups to global enterprises, to accept payments and unlock new growth opportunities. Our mission is to elevate the GDP of the internet, and we invite you to be part of this transformative journey. With a dynamic office in Mexico City, we are at the heart of reshaping the financial landscape, fostering a culture of collaboration, innovation, and excellence.

At Stripe, we pride ourselves on creating an inclusive environment where every voice is valued. Our commitment to our customers is evident as we manage over a million support cases annually, helping users not only resolve issues but also achieve their goals.

About the Team

Our dedicated team is focused on delivering seamless experiences for all Stripe users, whether they are independent businesses, startups, or large enterprises. We handle millions of transactions each year and strive for operational excellence by adopting a solution-oriented approach to support, enabling Stripe's growth while addressing our unique operational challenges.

Your Role

As a Collections Specialist for Stripe Capital, you will provide exceptional, empathetic, and strategic support to our merchants who may have missed payments. You will manage a collections queue, reaching out via phone, email, and SMS to assist overdue users. Your role will be crucial in fostering relationships and helping businesses thrive, all while contributing to our mission of enhancing the global economy.

About Stripe

Stripe is more than just a financial platform; we are a catalyst for change in the digital economy. Our innovative solutions empower businesses globally, making it easier to accept payments and grow. With our Mexico City office as a vibrant hub, we focus on collaboration, innovation, and excellence, fostering a workplace where creativity thrives and successes are celebrated.

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