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Client Support Specialist at Wordbee | Manila

Wordbee SAManila, National Capital Region, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:2–3 years of experience in client or technical support, ideally for a SaaS or technology-based company. Strong communication and problem-solving skills. Comfortable working with support platforms such as Zendesk or similar tools. Fluent in English (spoken and written). Based in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).

About the job

 About the Role

Join our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.

This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.

Key Responsibilities

  • Handle client inquiries and support tickets with professionalism and empathy.

  • Identify and resolve common platform or workflow challenges.

  • Escalate complex issues to senior support or product teams as necessary.

  • Enhance internal documentation and contribute to help center articles.

  • Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.

  • Work collaboratively with team members to ensure seamless transitions and maintain high service quality.

Required Qualifications

  • 2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.

  • Exceptional communication and problem-solving abilities.

  • Familiarity with support platforms such as Zendesk or equivalent tools.

  • Proficient in English, both spoken and written.

  • Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).

Preferred Qualifications

  • Experience in providing support to clients in the localization, language, or technology industries.

  • Interest in developing client resources, such as tutorials or instructional guides.

Why Join Wordbee

Become part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

About Wordbee SA

Wordbee SA is a leading technology company specializing in multilingual project management solutions. Our innovative platform enables businesses to streamline their localization and translation processes effectively.

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