About the job
About Flexport
Flexport advances global trade by simplifying commerce and supporting its growth. The company’s platform helps move over $19 billion in goods each year across 112 countries, serving clients from startups to Fortune 500 firms. Flexport combines technology and experienced teams to address the evolving challenges of global supply chains. Backed by leading investors, Flexport continues to shape how goods move worldwide.
Role Overview
The Carrier Operations & Procurement Manager will lead daily operations within Flexport’s parcel transportation network in Chicago. This position reports to the Senior Manager of Carrier Operations. The manager acts as the main contact for carrier performance and accountability, ensuring partners meet strict On-Time Delivery (OTD) and On-Time Pickup (OTP) standards. The role also involves translating performance data into actions that keep the network running smoothly.
What You Will Do
Oversee Carrier Performance & Accountability
- Daily Operational Leadership: Serve as the primary point of contact for daily communications with national and regional carriers.
- Performance Monitoring: Lead weekly carrier meetings and monthly reviews to track compliance with service level agreements, focusing on OTP and OTD.
- Rapid Issue Resolution: Act as the first escalation point for real-time performance challenges, implementing solutions to minimize impact on merchants.
- Dashboard Management: Build and use reporting dashboards to monitor and ensure carrier partners meet performance targets.
Support Strategic Initiatives & Procurement
- RFP Assistance: Work with the Senior Manager to execute RFPs, gather requirements, and validate carrier data for parcel and regional delivery operations.
- Financial Oversight: Perform regular audits of carrier invoices to spot discrepancies and maintain financial accuracy.

