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Carrier Operations & Procurement Manager

FlexportChicago, Illinois, United States
On-site Full-time $80K/yr - $102K/yr

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Experience Level

Manager

Qualifications

Candidates should possess strong analytical skills, experience in logistics or supply chain management, and a proven ability to manage performance metrics. Familiarity with contract negotiations and procurement processes is highly desirable. Excellent communication and leadership skills are essential for successful collaboration with internal teams and external partners.

About the job

About Flexport

Flexport advances global trade by simplifying commerce and supporting its growth. The company’s platform helps move over $19 billion in goods each year across 112 countries, serving clients from startups to Fortune 500 firms. Flexport combines technology and experienced teams to address the evolving challenges of global supply chains. Backed by leading investors, Flexport continues to shape how goods move worldwide.

Role Overview

The Carrier Operations & Procurement Manager will lead daily operations within Flexport’s parcel transportation network in Chicago. This position reports to the Senior Manager of Carrier Operations. The manager acts as the main contact for carrier performance and accountability, ensuring partners meet strict On-Time Delivery (OTD) and On-Time Pickup (OTP) standards. The role also involves translating performance data into actions that keep the network running smoothly.

What You Will Do

Oversee Carrier Performance & Accountability

  • Daily Operational Leadership: Serve as the primary point of contact for daily communications with national and regional carriers.
  • Performance Monitoring: Lead weekly carrier meetings and monthly reviews to track compliance with service level agreements, focusing on OTP and OTD.
  • Rapid Issue Resolution: Act as the first escalation point for real-time performance challenges, implementing solutions to minimize impact on merchants.
  • Dashboard Management: Build and use reporting dashboards to monitor and ensure carrier partners meet performance targets.

Support Strategic Initiatives & Procurement

  • RFP Assistance: Work with the Senior Manager to execute RFPs, gather requirements, and validate carrier data for parcel and regional delivery operations.
  • Financial Oversight: Perform regular audits of carrier invoices to spot discrepancies and maintain financial accuracy.

About Flexport

Flexport is revolutionizing the logistics and supply chain industry by making global trade simpler and more efficient. With cutting-edge technology and a commitment to customer success, we are changing how goods are moved around the globe. Join us in our mission to facilitate trade and connect businesses across borders.

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