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Cards Experience Specialist

bunqSofia, Sofia (stolitsa), Bulgaria
Hybrid Full-time

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Experience Level

Experience

Qualifications

RequirementsYou are fluent in English and possess excellent communication skills, demonstrating empathy in your interactions. You are a problem-solving enthusiast who can prioritize tasks effectively. You have experience in a user-facing role, adept at handling issues with clarity, empathy, and professionalism. You are comfortable analyzing data to identify patterns, derive insights, and make informed decisions. You excel in conducting thorough investigations, leveraging your attention to detail for efficient resolution. Experience in the financial or banking sector is a plus, particularly familiarity with terms like KYC, KYB, payment, and compliance operations.

About the job

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.

Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.

Embrace Ownership

By promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

About bunq

At bunq, we are redefining the banking experience for users across the globe. Our mission is to empower individuals with innovative financial solutions that prioritize ease of use and transparency. Join our dynamic team and be part of a revolution in banking that embraces technology and user-centric design.

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