Cards Experience Specialist

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.Embrace OwnershipBy promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

As a Payment Experience Specialist, you will become the trusted ally for our users, stepping in whenever payment issues arise. Whether a transfer is delayed or something seems amiss, you will diligently investigate with precision and care. Your mission is to ensure swift and accurate resolutions — eliminating confusion and guesswork.Embrace ResponsibilityIn this role, your responsibility extends beyond problem-solving; it involves keeping our users informed and confident throughout their journey. You will clarify the situation, outline the next steps, and indicate if any actions are required from their end. Your goal is to transform frustrating experiences into seamless interactions, making banking feel effortless.Deliver high-quality, empathetic support in every interaction, ensuring users feel heard and valued throughout their payment journey.Manage escalated payment issues by conducting thorough investigations, coordinating with relevant teams, and ensuring timely and accurate resolutions.Act promptly in urgent situations, recognizing the needs of distressed users and providing reassurance through swift action.Maintain clear communication with users by setting expectations, providing updates, and following through until their issues are fully resolved, fostering a transparent support experience.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

Atlean World is an innovative HR SaaS consultant dedicated to fostering multicultural environments as the new standard in the workplace. We excel in multilingual markets, ensuring a smooth and enjoyable candidate recruitment process.Your Next Opportunity Awaits!Join our team in Sofia as a Lithuanian Support Experience Specialist and enjoy a vibrant work atmosphere.Why this role is perfect for your growth:Experience the multicultural landscape of SofiaRepresent a leading global brand in the HR spaceTake advantage of fast-tracked career development opportunitiesYour daily responsibilities will include:Providing specialized training on our products/servicesAssisting customers with their inquiriesGuiding customers towards optimal use of our products/servicesEnsuring high-quality standards in each customer case

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their business operations by providing not just business accounts and banking services, but also a robust suite of administrative solutions that streamline invoicing, accounting, and more.We are revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.Through cutting-edge technology, our offerings are tailored specifically for SMEs. With rapid onboarding, minimal fees, and innovative functionalities, we focus on making data-driven decisions to fulfill our mission: to help SMEs reclaim both time and resources, allowing them to concentrate on their passion.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.We proudly support over 1.8 million members, with 800,000 in the UK and 1,000,000 in India, and our growth is accelerating.We have successfully raised over $300 million in funding.Our team comprises over 2,500 diverse Tideans across the globe!Our headquarters are located in Central London, with a member support and technology center based in Sofia, Bulgaria, and additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Support team operates around the clock, delivering personalized assistance to our members through our experts. We actively gather feedback to develop user-friendly technology and serve as the representative voice of our members. Support is available via social media, phone, in-app messaging, and email.ABOUT THE ROLE:As the Head of Customer Experience Insights, you will be instrumental in amplifying the voice of our members and steering the content strategy that addresses their needs. This exciting role will allow you to lead a specialized function, bridging the gap between customer feedback and operational execution. You will oversee the entire feedback loop and manage our member-facing content team, ensuring that data-driven insights lead to meaningful product enhancements and operational excellence.Champion the Voice of the Customer: Lead the Voice of the Customer (VoC) strategy by synthesizing feedback from various channels (surveys, support tickets, reviews, interviews) to formulate a comprehensive understanding of customer sentiment and challenges.Drive Content Excellence: Direct the member-facing content team to ensure Help Center articles, FAQs, and macros are precise, appropriately toned, and optimized to enhance self-service and decrease contact volume.Deliver Actionable Insights: Analyze qualitative and quantitative data (NPS, CSAT, CES) to...

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

Role overview Brandwatch is looking for a Staff Software Engineer focused on Developer Experience (DevX). This position centers on strengthening the tools and workflows that help our engineering teams build and ship reliable products. The work directly supports a smoother, more effective developer environment across the company. Location This is a remote role based in Hungary or in Sofia, Bulgaria.

Role Overview Cision is looking for a Lead DevOps Engineer (Observability & Developer Experience) to guide two critical areas within our engineering organization. This remote position is open to candidates based in Hungary or Sofia, Bulgaria. This role focuses on supporting our observability platform and developer tools. The Lead DevOps Engineer will set technical direction for monitoring, logging, CI/CD, and automation, while remaining hands-on with engineering work. Collaboration with cross-functional teams is central, as is a commitment to continuous improvement and innovation across our systems. What You Will Do Lead and mentor a team of DevOps/SRE engineers working on observability (monitoring, logging, alerting) and developer experience (CI/CD pipelines, internal tools). Define the vision and roadmap for observability and developer productivity, aligning with business and engineering needs. Design, implement, and manage monitoring and logging infrastructure to provide clear visibility into system health and performance. Develop and maintain CI/CD pipelines and automation frameworks to support secure, rapid deployments and improve developer workflows. Work closely with engineering and product teams to deliver cross-functional initiatives that build reliability and efficiency into our services. Establish and share best practices for infrastructure management, incident response, and post-mortem analysis. Help define and implement AI tooling and standards, making scalable and secure AI solutions available to developers throughout the company. About Cision Cision supports individuals who want to make a real impact. We value every voice and welcome new ideas, believing that diverse perspectives drive our collective success. Our global team encourages curiosity, collaboration, and innovation, offering the chance to contribute meaningfully to the brands we serve. We aim to redefine communication and foster strong relationships. Whether solving complex problems or building new solutions, employee growth is a shared achievement. Join us as we shape the conversations of tomorrow.

At Cision, we are dedicated to empowering individuals to create meaningful impacts. Your voice matters here, your ideas are valued, and your unique perspective contributes to our collective success. As a member of our global team, you will flourish in a culture that promotes curiosity, collaboration, and innovation, all while making significant contributions to the brands we support. Join us in redefining communication and forging authentic connections that resonate. Whether you are tackling complex challenges or spearheading innovative initiatives, your growth is our achievement, and together, we’ll shape the conversations of the future. Empower your impact at Cision. Be seen, be understood, be you.

Role Overview cxg is looking for a Freelance Customer Experience Evaluator in Sofia, Bulgaria. This project-based role focuses on luxury automotive brands and their customer service standards. What You Will Do Visit assigned automotive locations in Sofia to observe and assess customer interactions Analyze service quality and overall customer experience Deliver detailed feedback and insights to help improve luxury automotive services Location Based in Sofia, Област София, Bulgaria.

Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers. What you will do Respond to billing-related inquiries from clients Resolve customer issues with a focus on accuracy and clarity Support a smooth and positive experience for every client Requirements Fluency in German Experience with customer service and billing processes Strong problem-solving and communication skills

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

Bolt is looking for a Sales Specialist to join the Bolt Food team in Sofia, Bulgaria. This position centers on working directly with restaurant partners throughout the city. Key responsibilities include helping new restaurant partners get started on the platform and supporting their move to an Account Manager. The role aims to deliver a smooth onboarding experience for every partner. What you will do Engage with restaurant partners in Sofia to guide them through the onboarding process Facilitate the handover of partners to Account Managers Support the growth of Bolt Food’s network in the local market Team and collaboration This role offers the chance to work alongside colleagues from around the world and contribute to a food delivery platform that is expanding rapidly.

Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.

Role overview ocadogroup seeks a Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and on schedule for a diverse group of employees. The Payroll Specialist oversees payroll operations, ensures compliance with current regulations, and prepares detailed payroll reports. Key responsibilities Process payroll for employees, maintaining accuracy and meeting deadlines Oversee daily payroll operations Prepare and review payroll reports Maintain compliance with all relevant payroll regulations What matters here This role plays a key part in maintaining ocadogroup’s standards for reliable payroll. The Payroll Specialist supports employees by ensuring their compensation is processed correctly and on time.

Join our vibrant team at Accedia as a Marketing Specialist! We seek a motivated individual who is passionate about learning and thrives in a collaborative environment. Your journey with us will be filled with opportunities for professional growth and knowledge sharing.Key Responsibilities:Create engaging articles, visually appealing graphic content, and impactful presentations tailored for key stakeholders, ensuring alignment with our brand identity.Identify and explore award competitions and public relations opportunities, preparing high-quality submissions.Enhance our visibility within essential partner ecosystems by managing relationships and engaging in co-marketing initiatives.Build brand credibility through the development of client-approved online reviews and formal references.Perform content audits to ensure compliance with brand guidelines while monitoring online sentiment to protect our reputation.Collaborate closely with the Marketing leadership team and assist with various tasks, such as proofreading materials and organizing event logistics.Coordinate efforts with other teams to ensure that the right experts are involved, and goals are met on schedule.

Join the dynamic team at Mercier Consultancy MD as a German Speaking Digital Trust and Safety Specialist in Sofia, Bulgaria. This pivotal position is dedicated to cultivating a secure online atmosphere for our users. You will engage in monitoring content, resolving safety issues, and enforcing community guidelines to establish a trusting culture across our digital platforms.Key Responsibilities Proactively oversee user-generated content and interactions to identify and address potential breaches of safety standards. Perform comprehensive investigations into reported incidents, applying analytical skills to evaluate evidence and determine appropriate actions. Collaborate with cross-functional teams to design and implement policies that bolster digital safety and security. Create in-depth reports on safety incidents and trends to guide management decisions and improve practices. Keep abreast of emerging trends and challenges in digital safety to proactively refine protocols and methodologies. Engage with users to educate them on safety practices and advocate for responsible online behavior.

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.