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BPO Process Trainer

On-site Full-time ₹480K/yr - ₹480K/yr

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Experience Level

Mid to Senior

Qualifications

Minimum of 2 years of experience as a trainer in the BPO/ITES industry. Required qualifications include Graduation or Post Graduation. Fluency in English and Hindi is mandatory. Age limit: Candidates must be below 33 years old. Work location is at Marathahalli, Bengaluru.

About the job

Dear Candidates,

 

We are excited to announce openings for the role of Process Trainer in the BPO sector. Interested candidates are invited to walk down to our office for an interview.

 

INTERVIEW DATES: 15th January 2025 to 16th January 2025

INTERVIEW TIMING: 10 AM to 1 PM

CONTACT PERSON: Sridevi (9945764799)

 

Role & Responsibilities:

  • Maintain comprehensive training documents and conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA).
  • Monitor and evaluate performance metrics such as CSAT, escalations, and NPS.
  • Facilitate Train the Trainer sessions and collaborate with Quality staff through TTT.
  • Ensure effective execution of training programs tailored to organizational needs.
  • Provide ongoing observations and mentorship to support performance improvement.
  • Generate and share reports/MIS with the Operations team regarding training progress and outstanding activities.
  • Participate in both internal and external calibration processes.
  • Conduct refresher training sessions based on TNI outcomes.

Eligibility Criteria:

  • Minimum of 2 years of experience as a trainer within the BPO/ITES industry.
  • Qualifications: Graduation or Post Graduation.
  • Language proficiency in English and Hindi.
  • Work location: Marathahalli, Bengaluru.
  • Age limit: Below 33 years.
  • Salary: Up to ₹40,000 per month.

 

Interview Venue:

Valuestream Business Solutions Pvt Ltd, 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037

Landmark: Near Sidewalk Club, close to Bata showroom (Marathahalli Multiplex)

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About Valuestream Business Solutions Pvt Ltd

Valuestream Business Solutions (VBS) is pioneering the field of Business and Knowledge Process Outsourcing. Our team comprises seasoned professionals dedicated to delivering exceptional customer experiences by leveraging the most talented workforce and cutting-edge technology.

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