BPO Process Trainer

Dear Candidates, We are excited to announce openings for the role of Process Trainer in the BPO sector. Interested candidates are invited to walk down to our office for an interview. INTERVIEW DATES: 15th January 2025 to 16th January 2025INTERVIEW TIMING: 10 AM to 1 PMCONTACT PERSON: Sridevi (9945764799) Role & Responsibilities:Maintain comprehensive training documents and conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA).Monitor and evaluate performance metrics such as CSAT, escalations, and NPS.Facilitate Train the Trainer sessions and collaborate with Quality staff through TTT.Ensure effective execution of training programs tailored to organizational needs.Provide ongoing observations and mentorship to support performance improvement.Generate and share reports/MIS with the Operations team regarding training progress and outstanding activities.Participate in both internal and external calibration processes.Conduct refresher training sessions based on TNI outcomes.Eligibility Criteria:Minimum of 2 years of experience as a trainer within the BPO/ITES industry.Qualifications: Graduation or Post Graduation.Language proficiency in English and Hindi.Work location: Marathahalli, Bengaluru.Age limit: Below 33 years.Salary: Up to ₹40,000 per month. Interview Venue:Valuestream Business Solutions Pvt Ltd, 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037Landmark: Near Sidewalk Club, close to Bata showroom (Marathahalli Multiplex) View on Map

We are excited to announce an immediate opening for the position of BPO Process Associate with one of our esteemed clients specializing in international and domestic processes in Bangalore.The ideal candidate should possess a minimum of 6 months of experience in voice processes.This role involves working in rotational shifts, and we provide a cab facility for your convenience.Work locations are in Nagawara and Whitefield.

Job OverviewAs a Senior Analyst at Altisource, you will play a crucial role in the processing of mortgage applications. You will be responsible for managing documentation, verifying information, calculating income and credit, handling disclosures, and ensuring all steps are completed promptly.Key Responsibilities:Supervise the mortgage application processing workflow, ensuring accuracy and compliance.Stay informed on federal and state regulations to guarantee all processing activities adhere to legal standards, including TRID and RESPA.Serve as the communication bridge between clients, lenders, and internal teams, addressing any issues that arise during the closing process.Perform meticulous quality assurance checks on closing documents for accuracy and completeness before transactions are finalized.Identify and implement strategies to enhance the efficiency of the mortgage closing process, reducing turnaround times.Additional Responsibilities:Review loan files to ensure adherence to underwriting guidelines and regulatory requirements.Collaborate effectively with loan officers, underwriters, and other stakeholders to resolve issues during the closing process.Maintain accurate transaction records, ensuring compliance with record-keeping regulations.Mentor junior staff, aiding in their professional growth within the mortgage closing and processing field.Keep up-to-date with industry trends and regulatory changes, applying this knowledge to daily operations.

Join Bazaarvoice as a Trainer specializing in Moderation & Authenticity, where you will play a pivotal role in enhancing our community engagement and ensuring the integrity of user-generated content. In this position, you will develop and deliver training programs that empower our moderation team and uphold the standards of authenticity that our brand is known for.

As a Process Manager at T-Systems, you will play a pivotal role in managing Configuration Items (CIs) within our standard Configuration Management Database (CMDB). Your responsibilities will include overseeing the accurate recording of CIs, maintaining data quality, and establishing process steps along with creating and updating work instructions. You will also facilitate data quality checks, identify areas for improvement, and manage ServiceNow (SNOW) ISP service requests by granting approvals and ensuring data correctness. Collaborating with various teams, you will provide consultations on Configuration Management Framework (CMF) and deliver training sessions as needed. Your participation in project audits and workshops will be essential, especially when new technologies are introduced within the Configuration Management System (CMS) infrastructure. Additionally, you will track Key Performance Indicators (KPIs), analyze trends, and devise strategies for performance enhancement. Internal KPI reporting, data exports, and validation during the transfer to ServiceNow will also fall under your purview.

About the Position:Role: Global Freight Processing ExecutiveExperience: Minimum 2 years in freight bill processing.Experience Range: 2-5 years.Location: BengaluruJob Overview:Primary Responsibilities:Oversee the seamless processing of freight invoice audits and payments, ensuring adherence to accounting policies. Aim to provide comprehensive door-to-door transportation cost visibility for the organization.Key Duties:1. Ensure proper configuration of rate tables and other back-office systems in CTSI for efficient freight invoice auditing.2. Collaborate with Regional Logistics Managers to resolve freight invoices flagged in Exception Handling (EH).3. Actively identify and resolve root causes to minimize freight invoices entering Exception Handling.4. Address inquiries from internal stakeholders and freight forwarders.5. Generate transportation cost reports to enhance financial visibility.6. Update and create training documentation as necessary.7. Provide training and guidance as required.8. Meet established Key Performance Indicators (KPIs).9. Support and contribute to Market Based Management (MBM), Six Sigma, ISO standards, and Environmental, Health and Safety Management Systems by adhering to relevant policies.10. Undertake additional responsibilities as assigned by management.11. Potential for team leadership roles in the future.Skills and Qualifications:1. Proficient in both written and spoken English is essential.2. Advanced skills in Excel and Access database management.3. Strong analytical and problem-solving abilities.4. Excellent verbal and written communication skills.

Empower Every Identity, from AI to HumanAt Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI through the development of trusted and neutral infrastructure, enabling organizations to embrace this transformative era safely. We seek innovative thinkers who are driven to tackle complex challenges with a sense of urgency and excellence.This is a unique opportunity to engage in career-defining work. If you are passionate about our mission, we would love to connect.The Partner Enablement team at Okta plays a pivotal role in equipping our Field Team and partners with the essential knowledge, tools, and resources for success. We develop, deliver, and manage training programs that foster understanding and adoption of Okta’s cutting-edge identity and access management solutions. Our goal is to empower every learner to fully leverage Okta’s platform and services.The Service Delivery Trainer RoleReporting to the Manager of GSI Enablement, this position is responsible for creating and delivering training programs that ensure the smooth deployment and adoption of Okta solutions. As a Service Delivery Trainer, you will utilize your technical enablement and deployment expertise to provide top-tier training for our customers and partners, facilitating their successful implementation of Okta.Your ResponsibilitiesConducting technical training sessions for GSI partners focused on deploying and managing Okta solutions.Designing, developing, and updating training materials, including presentations, hands-on labs, and virtual learning modules.Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.Partnering with deployment teams to identify challenges and create targeted training programs to address skill gaps.Collecting feedback from participants to continuously enhance training effectiveness and content quality.Coordinating logistics for training sessions, including scheduling, registration, and follow-up communications.

Join Eurofins as an IT Infrastructure Process Engineer, where you will play a crucial role in optimizing our IT infrastructure processes. As part of our dynamic team, your expertise will contribute to enhancing operational efficiency and ensuring the reliability of our IT systems. You will collaborate with cross-functional teams to develop and implement best practices in IT process engineering, backed by your analytical skills and innovative mindset.

We are seeking an experienced Process Manager with a strong background in IT Problem Management. The ideal candidate will have a minimum of 3 years of hands-on experience specifically with ServiceNow, particularly within the Problem Management module. A solid understanding of ITIL 4 and Lean Six Sigma principles is preferred, but certification is not mandatory. You should possess strong analytical and problem-solving skills, an understanding of process design principles, and the ability to assess risk and impact across complex IT landscapes. Effective communication and interpersonal skills are essential, as you will be facilitating cross-functional discussions and documenting policies, processes, and procedures clearly and effectively. Experience in related processes such as INM, CHM, SACM, and RFF is advantageous. We are looking for someone who is motivated to innovate and excel in teamwork. Fluency in English is required, and knowledge of German is a plus.

Join our team as a Process Manager, where you will play a pivotal role in optimizing our IT Release and Deployment Management processes. We are looking for a professional with at least 3 years of relevant experience who possesses advanced knowledge of ITIL 4, particularly in areas such as Release Management, Deployment Management, and Change Enablement. You should have hands-on experience with server patching practices, tools, and schedules within enterprise environments. Familiarity with Lean Six Sigma methodologies is a plus, though certification is not mandatory.Your expertise in ServiceNow, specifically in modules related to Release Management and Change, will be invaluable. We seek a candidate with strong analytical and problem-solving skills, a solid understanding of process design principles, and the ability to assess risks and impacts across complex IT landscapes. Excellent communication and interpersonal skills are essential, as you will facilitate cross-functional discussions and document policies, processes, and procedures effectively.If you are motivated to innovate and thrive in a teamwork-oriented environment, we encourage you to apply. Proficiency in English is required, while knowledge of German would be advantageous.

Join Aarnahr Solutions Pvt Ltd as a Trainer for Procurement Compliance and Service, where you will play a crucial role in enhancing the skills and knowledge of our procurement teams. You will be responsible for developing training materials, conducting workshops, and ensuring compliance with procurement policies and procedures. Your expertise will directly contribute to the efficiency and effectiveness of our procurement operations.

WHAT YOU'LL DOLead engaging training sessions in both live and virtual settings.Design and implement tailored Learning and Development programs aligned with business needs.Oversee and manage training data in accordance with Learning and Development requirements during new hire orientations, cross-skilling, and floor support sessions.Utilize data analysis to identify improvement areas and provide refresher training and knowledge management support to the business.Collaborate with Subject Matter Experts (SMEs) to convert expert content into engaging classroom, online, and blended learning solutions.Plan and manage project timelines effectively.Contribute to the enhancement of training processes and participate in various projects as required.Act as a bridge between Learning and Development and business departments to ensure alignment in practices and manage the scheduling of training programs.Drive innovation and process improvements within the Learning and Development function.Participate in any client-mandated training initiatives.Fulfill trainer responsibilities in line with organizational policies, which include training employees, assigning tasks, evaluating new hires' performance, rewarding and disciplining employees, and addressing complaints.Monitor trainee progress throughout the training duration, providing coaching and developmental feedback, and conducting classroom training as per ramp planning.Employ effective presentation techniques, including innovative training methods and accelerated adult learning strategies. Adjust classroom agendas, timelines, and content flow as needed to ensure impactful training delivery.Guide and mentor trainee trainers in facilitation and presentation skills as directed by leadership.Engage in floor support activities such as On-the-Job Training (OJT), refresher training, and remedial training as necessary, ensuring program effectiveness from both training and business perspectives.Promote continuous improvement in program execution through documentation of existing processes and evaluation of potential scenarios.

Join Aarna HR Solutions Pvt Ltd as a Process Engineer, where you will play a pivotal role in optimizing and enhancing our engineering processes. We're looking for a detail-oriented and innovative professional who is passionate about process improvement and efficiency.

Join Konovo as a Data Processing Specialist!Konovo is a leading global healthcare intelligence firm dedicated to revolutionizing research through innovative technology, enabling swift, reliable, and interconnected insights.We empower healthcare organizations with access to the world’s largest network of over 2 million healthcare professionals. With a talented workforce of over 200 employees spanning five countries—India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States—we collaborate with renowned names in the healthcare sector. Our esteemed clientele includes over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.As we shift from a service-based to a product-driven model, we are expanding our dynamic Bengaluru team. We are in search of a Data Processing Specialist who will play a crucial role in ensuring timely deliverables that meet client specifications. Your contributions will be vital in linking data to client outcomes, maintaining accuracy, speed, and consistency across all projects.

Join Aarna HR Solutions Pvt Ltd as a Voice Process Executive, where you will be a vital part of our dynamic team. We are looking for enthusiastic individuals who excel in communication and customer service. You will be responsible for handling customer inquiries through voice interactions, ensuring the highest level of satisfaction and professionalism.

Join our dynamic team at Aarnahr Solutions Pvt Ltd as a Process Engineer. In this role, you will be pivotal in optimizing and enhancing our production processes to ensure efficiency and quality. You will collaborate with cross-functional teams to implement innovative solutions and drive continuous improvement initiatives.

Job OverviewWe are seeking a dynamic Lead Trainer in Learning and Development to spearhead our training initiatives at Altisource. This role entails facilitating engaging classroom and virtual training programs focused on skill development for entry-level associates. You will lead and manage intervention-based learning efforts, ensuring our team is equipped with the necessary skills to succeed. Roles & Responsibilities:Your primary responsibilities will include:Collaborating with department heads to develop and implement soft skills training programs across various business units, including assessment and evaluation methods.Partnering with business units to identify deliverables, expectations, and risks, while addressing specific training needs.Conducting thorough assessments of training and development needs through various identification resources.Employing diverse training methodologies, techniques, concepts, and tools to maximize training effectiveness.Defining the ROI for each training program delivered.Designing tailored training courses and materials to meet identified training needs.Monitoring and measuring the effectiveness of all training initiatives.Acting as a liaison between Learning & Development and business units to ensure consistency in training practices.Contributing to process improvements and innovation within the Learning & Development function.Exemplifying teamwork and adherence to the organization’s code of conduct at all times.

Join us at Altisource as a Mortgage Processing Analyst and embark on an exciting journey in the mortgage industry! We are seeking an enthusiastic professional to enhance and manage client relationships under the Altisource brand. This is an excellent opportunity to become part of a dynamic and stable organization.Key Responsibilities:Maintain a comprehensive understanding of US Mortgage Originations closing processes and comply with federal and state lending regulations.Process loans and verify that all necessary documentation is included to prepare closing documents accurately.Interpret and apply state laws, federal regulations, and investor guidelines to individual loan cases.Conduct audits of closed loan disclosures and signed loan documents for accuracy.Communicate effectively with US-based Underwriters, Clients, and Subject Matter Experts to ensure high-quality outputs.

Join Turner Townsend as a Process Compliance Manager in Bengaluru, where you will play a critical role in ensuring compliance with operational processes within the real estate sector. You will be responsible for developing, implementing, and monitoring compliance protocols that align with corporate policies and industry regulations. Your expertise will contribute significantly to enhancing operational efficiency and mitigating risks.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a WebSphere Process Server Specialist. In this role, you will engage in the design, development, and maintenance of enterprise-level applications using WebSphere technologies. Your expertise will help streamline processes and enhance our clients' operational efficiency.