Hi Marley logoHi Marley logo

Bilingual Customer Success Manager - French Speaking

Hi MarleyHybrid - Boston, MA
Hybrid Full-time $66K/yr - $123K/yr

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Experience Level

Manager

Qualifications

Proven experience in customer success, account management, or a related field within the insurance or insurtech sector. Excellent communication skills in both English and French. Strong problem-solving capabilities and a customer-centric mindset. Ability to work independently and collaboratively in a fast-paced environment. Experience with customer relationship management (CRM) software is a plus.

About the job

Insurance plays a crucial role in people's lives during their most challenging times. Hi Marley is committed to revolutionizing communication in the property and casualty (P&C) insurance sector, streamlining these interactions to make them quicker, simpler, and more compassionate for both insurers and their customers. Our innovative AI-driven software keeps the claims process connected and informed. If you share our belief that insurance can blend operational efficiency with a personal touch, we would be excited to connect with you.

As we expand rapidly, we are seeking a Customer Success Manager with a background in insurance or insurtech to join our dynamic team. In this role, you will oversee customer relationships and ensure that clients derive maximum value from their partnership with Hi Marley. You will take ownership of customer adoption, engagement, and retention for a designated portfolio while executing established Customer Success strategies with increasing autonomy.

This position will manage a portfolio that includes Canadian clients, necessitating professional proficiency in French to effectively communicate and foster relationships with key stakeholders.

About Hi Marley

Hi Marley is an innovative technology company focused on enhancing the communication experience in the insurance industry through AI solutions. We strive to make insurance interactions more human and efficient, ensuring that both carriers and their customers feel supported and understood during critical moments.

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