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Banking Operations Analyst - French Speaker

N26Madrid
On-site Full-time

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Key Responsibilities:Take ownership of processes related to specialized account types (e.g., probate & estates, custodianship), managing complex cases independently and serving as a primary point of escalation. Oversee end-to-end inquiries and orders, including research, legal assessment, and case-by-case decision-making. Engage with legal professionals, notaries, courts, tax authorities, and other officials. Work closely with the Legal team on sensitive or high-impact cases to ensure compliance with regulations. Assist in the onboarding and training of new team members and external partners, fostering a culture of knowledge sharing. Collaborate with Quality Assurance and Banking Operations Excellence teams to uphold and enhance case handling standards. Qualifications for Success:At least 1 year of relevant professional experience in banking operations or a role requiring strong legal and regulatory knowledge. Practical experience in managing probate & estates, custodianship matters, or similar complex cases.

About the job

Join Our Team as a Banking Operations Analyst!

At N26, we are enhancing our expertise in Account & Customer Data management within Banking Operations, and we are seeking a passionate and experienced Banking Operations Analyst who is fluent in French to join our dynamic team.

Our Banking Operations department serves as the central hub for managing and processing specialized account types, including probate and estates, accounts involving legal representatives or custodians, and basic accounts under the Payment Accounts Act. Additionally, we oversee customer inquiries related to tax proceedings and GDPR information requests, ensuring meticulous handling of cases while protecting N26 Bank SE from legal and regulatory challenges.

As an Analyst focused on the French market, you will leverage your expertise and take ownership of complex and sensitive cases, serving as a key escalation point and actively contributing to the enhancement of our operational processes. You will collaborate closely with internal stakeholders, including Legal, Compliance, Anti-Financial Crime, KYC, and Quality Assurance teams, as well as external partners and authorities.

This role is perfect for individuals eager to transcend daily case handling and play a pivotal role in shaping the evolution and operations of our team.

About N26

N26 is a pioneering mobile bank that is redefining the banking experience for consumers globally. Our innovative approach combines technology with banking expertise to provide a seamless, efficient, and customer-centric service. Join us in our mission to change the way people bank.

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