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Associate Director of Program Success

BravenChicago, Illinois, United States
Hybrid Full-time $62.7K/yr - $78.3K/yr

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Master’s degree in Education, Business, or a related field preferred.5+ years of experience in educational program management, with a focus on stakeholder engagement and support. Strong leadership skills with experience in coaching and mentoring teams. Proven ability to analyze data and drive improvements based on findings. Exceptional communication skills, both verbal and written, with a knack for fostering relationships across diverse groups. Ability to thrive in a fast-paced, dynamic environment.

About the job

Job Title: Associate Director of Program Success

Team: Innovation Team

Location: Hybrid in Chicago, IL

Employment Type: Full-time

FLSA Classification: Exempt

Start Date: ASAP

About Braven

Braven is a national nonprofit organization dedicated to equipping ambitious college students with the skills and opportunities necessary for securing a robust first job post-graduation. Our transformative program partners with both higher education institutions and employers to provide an enriching experience that begins with a semester-long course, followed by continuous support until graduation.

Our collective mission is to help restore the middle class and rejuvenate the American Dream.

About the Role

As Braven expands its centralized course model to engage more BravenFellows across an increasing array of higher education partners, the Associate Director of Program Success will be pivotal in ensuring a top-tier course experience. This role involves overseeing a team of part-time Graders while enhancing Braven's dynamic grading strategies and systems to maintain alignment with academic policies and specific campus standards. Additionally, this position serves as the main liaison for our volunteer career coaches, referred to as Leadership Coaches (LCs) during the term, addressing inquiries, escalating issues, and ensuring they feel connected and supported. This collaborative role combines execution, coaching, and quality assurance to deliver an outstanding experience for both Fellows and their supporters.

This role is part of the Innovation Team's Central Delivery Team and reports directly to the Director of Accelerator Success.

What You’ll Do

Stakeholder Management (40%)

  • Oversee and mentor a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
  • Collaborate with Program Facilitators and the Manager of Academic Success to implement volunteer support and accountability frameworks, including coaching for underperforming LCs.
  • Co-develop and facilitate grader training sessions and communities of practice (regular peer learning groups) to ensure grading consistency and adherence to Higher Education Partnership standards.
  • Provide escalation support and intervention for Graders struggling to meet expectations, coordinating closely with relevant stakeholders to ensure high-support LCs receive necessary resources to positively influence student outcomes.

Course Data Management & Analysis (40%)

  • Ensure compliance with grading rubrics and turnaround times across all sites and sections.

About Braven

Braven is a progressive nonprofit organization committed to empowering college students to achieve professional success and contribute to the revitalization of the middle class in America.

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