companyPrimeVigilance (part of Ergomed Group) logo

Associate Case Processing Manager - Line Management Role

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Ideal candidates will possess a degree in life sciences, pharmacy, nursing, or a related healthcare field, along with substantial experience in pharmacovigilance, particularly in a line management capacity. Exceptional written and verbal communication skills. Strong organizational capabilities, with keen attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in delegation and effective team management. Excellent planning and time management skills. Technical expertise relevant to the role. A collaborative spirit and the ability to work successfully within a team.

About the job

  • As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.

  • You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.

  • Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.

Key Responsibilities:

  • Support various project team activities on behalf of both the client and the organization.

  • Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.

  • Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.

  • Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.

  • Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.

  • Review trackers and timesheet data to ensure accuracy and compliance with project standards.

  • Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.

About PrimeVigilance (part of Ergomed Group)

At PrimeVigilance, part of the Ergomed Group, we pride ourselves on being a specialized pharmacovigilance service provider since 2008. Our growth has been organic and global, with a workforce spread across Europe, North America, and Asia, delivering services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. We forge enduring partnerships with pharmaceutical and biotechnology companies, establishing ourselves as leaders in the pharmacovigilance field across all therapeutic areas, including medical devices. We are committed to investing in our people through comprehensive training and development platforms, valuing employee experience, well-being, and mental health. We believe that a balanced work-life is crucial for employee satisfaction and, in turn, supports a high-quality client service environment.

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