Associate Case Processing Manager - Line Management Role

As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.

Join our dynamic team at Louis Dreyfus Company as an Execution Business Process Owner. In this pivotal role, you will be responsible for leading and optimizing our business processes to ensure seamless execution across various operations. Your expertise will drive efficiency and innovation, making a significant impact on our strategic objectives.

Join Louis Dreyfus Company as a Market Risk & Process Analyst where you will play a key role in identifying, analyzing, and mitigating market risk factors affecting our operations. Your analytical skills will be vital as you contribute to improving our processes and enhancing risk management strategies.

Join inetum2 as a Business Process Consultant and play a vital role in enhancing our clients’ operational efficiencies. You will leverage your expertise to analyze, design, and implement innovative process solutions tailored to our clients' unique needs. Collaborate with cross-functional teams to drive continuous improvement initiatives, ensuring the delivery of excellence in service and value.

WHO WE ARE: Born from humble beginnings, we have evolved into a truly global fintech powerhouse with a diverse team of over 3,000 professionals representing 80 nationalities across 22 offices worldwide. Our rapid growth and diversification reflect our commitment to empowering small businesses. WHAT WE DO: Our innovative card readers serve over 3 million merchants across 34 countries, enabling them to seamlessly process payments. We strive to create an environment where small businesses can thrive by continuously expanding our suite of offerings. Since our inception in 2012 with mobile point of sale (mPOS) solutions, we have enhanced merchant connectivity through a comprehensive range of products, including accounting software, online shop capabilities, SumUp accounts, peer-to-peer transactions, loyalty programs, and business analytics—all integrated into one cohesive ecosystem. Our vision is to establish the first-ever global card acceptance brand, leveraging local, autonomous, cross-functional teams that can refine each aspect of our product from concept to completion. THE ROLE IN A NUTSHELL: We are on the lookout for a Senior Product Manager specializing in the Processing domain. Your primary mission will be to enhance the performance of our European acquiring operations and to spearhead the development of a top-tier payment processing platform. In this pivotal role, you will oversee relationships with acquirers, optimize performance and costs, and ensure compliance adjustments to uphold excellence in our payment processing services. You will collaborate closely with engineering, operations, and business teams to deliver secure, efficient, and seamless payment processing solutions. Your expertise will be crucial in navigating the intricate landscape of card processing, money flows, and the varied requirements of our global merchant base. WHAT YOU'LL BE DOING: Define and implement product strategy for our card acquiring capabilities, focusing on solutions that enhance merchant performance and provide long-term value. Establish and nurture relationships with key industry stakeholders, including Visa, Mastercard, Amex, acquirers, and PSPs, to shape roadmap decisions and drive innovation.

Empowering Wealth Building for AllAt Trading 212, we are revolutionizing the trading and investment landscape by developing outstanding products that resonate with our users.Our success hinges on cultivating a culture of excellence and rapid progress.Currently, we proudly serve over 4.5 million clients with more than €30 billion in assets under our management, demonstrating the trust and scale we've achieved in just a few years.Your RolePlan and coordinate all aspects of business travel, including accommodation, transfers, and detailed itineraries;Enhance and manage the office environment—collaborate with vendors and oversee office supplies and equipment;Take the initiative to streamline and enhance administrative processes;Execute operational tasks as directed by your manager;Collaborate effectively within a team while also managing tasks independently as they arise.Ideal Candidate ProfilePrior experience in a similar administrative role; experience in a travel agency or organizing business travel is a plus;Exceptional organizational skills and a results-driven mindset with meticulous attention to detail;Exhibits initiative, proactivity, accountability, and dependability;Bachelor’s degree in Business Administration or a related field (currently not enrolled in full-time studies);Proficient in English (minimum B2 level).What We ProvideOpportunities for rapid growth and potential realization;The chance to significantly impact—develop innovative services used by millions of investors;A collaborative environment with intelligent, motivated, and high-performing colleagues;A dynamic workplace where change is embraced.Recognition for your talents and contributions;A competitive salary package including annual bonuses;Comprehensive benefits including private health insurance, sports card, and 25 days of paid vacation annually.

In an ever-evolving payment processing landscape, businesses seek dedicated and strategic partners to drive their growth and success.Welcome to Nuvei, a leading Canadian fintech company committed to accelerating the growth of our clients across the globe. Our innovative, modular, and scalable technology empowers businesses to seamlessly accept next-generation payments, offer a diverse range of payout options, and leverage comprehensive services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets, local acquiring in 47 regions, support for 150 currencies, and access to 586 alternative payment methods, Nuvei equips our partners with the technology and insights they need to thrive both locally and globally with a single integration.At Nuvei, we embody our core values, embracing challenges and striving for continuous improvement in our products and customer service. We are in constant pursuit of exceptional talent to join us on this exciting journey! Your missionWe are in search of a dynamic Relationship Manager to cultivate and maintain strong, trust-based relationships with our esteemed clients. You will play a vital role in identifying strategies that will allow us to outperform our competitors while upholding our company’s positive image.To excel in this position, you should possess outstanding communication skills, the ability to collaborate effectively with sales and marketing teams, and the knack for building rapport with clients. We seek a strategic thinker with strong analytical and problem-solving skills.Your ultimate goal will be to nurture robust relationships with our enterprise clients, enhancing our brand, fostering connections, and driving long-term profitability. ResponsibilitiesAct as the primary contact for a portfolio of high-value clients.Assess and understand client needs to develop effective solutions.Identify and engage key personnel within client organizations to nurture profitable relationships.Swiftly resolve client issues to ensure satisfaction.Identify opportunities for upselling and cross-selling.Promote excellence in sales, service, and supply processes.Aim to preserve and grow your assigned portfolio of clients.Engage potential customers to establish new relationships.

Nuvei is a Canadian fintech company supporting businesses worldwide with adaptable payment technology. Our platform connects clients to over 200 markets, offering localized acquiring in 50 markets, 150 currencies, and 700 alternative payment methods. We support card issuing, banking, risk, and fraud management, all accessible through a single integration. About the Role Position: Senior Delivery Operations Manager Location: Sofia, Sofia City Province, Bulgaria Start Date: July 1, 2026 The Senior Delivery Operations Manager joins Nuvei’s Business Operations team to drive operational excellence and strengthen delivery capabilities. This role oversees the execution of complex, cross-functional initiatives in the payment ecosystem, balancing both strategic planning and hands-on execution. What You Will Do Lead and refine delivery frameworks to support business objectives. Establish and maintain operational governance across projects. Champion continuous improvement initiatives for delivery processes. Collaborate with senior stakeholders in Technology, Product, Compliance, Risk, and Commercial teams. Ensure seamless execution of multi-team initiatives. What We’re Looking For Extensive experience in delivery management and operational leadership. Proven ability to work at both strategic and tactical levels. Strong track record managing complex, cross-functional projects. Comfort working closely with senior stakeholders across departments. Skilled at translating strategic goals into measurable outcomes. Adaptable and effective in a high-activity environment. Nuvei values continuous product improvement and dedicated customer support. We seek people who thrive on solving complex challenges and who want to help shape the future of payments.

Role Overview Experian is looking for a Global Process Excellence & Operations Lead based in Sofia. This role focuses on improving operational efficiency for teams around the world. The position involves close collaboration with cross-functional stakeholders to spot areas for process improvement and to put proven practices into action.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with over 2,000 professionals based across the UK, Europe, North America, Asia, and Australia. The firm works with organizations in sectors such as energy and resources, financial services, government, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa specializes in strategy, transformation, and operational excellence, using technology, data analytics, AI, and digital innovation to support client goals. Clients value Baringa’s collaborative approach and the way teams work closely with them to deliver results. The firm is known for its experts who listen, ask questions, and focus on client success. Baringa’s work includes supporting energy market transformation, updating financial platforms, expanding telecom and digital networks, enabling digital government services, and driving growth in consumer industries. Baringa has been recognized as a Great Place to Work globally. The Financial Times has ranked the firm in 22 categories of its UK Leading Management Consultants rankings, and Forbes has named Baringa one of the World’s Best Management Consulting Firms for four years in a row. Role Overview: Operational Excellence & Process Transformation Consultant Baringa is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join its growing team in Sofia, Bulgaria. What You Will Do Operational Excellence at Baringa means working alongside clients to address complex challenges and build operations that are ready for the future. This role goes beyond process re-engineering. The focus is on integrating AI, Automation, Process Intelligence, and AI-enabled Business Process Management (BPM) to deliver greater operational benefits, speed up transformation, and build lasting capabilities. The work combines Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimization, and Behavioral Change to create measurable impact for clients. What We’re Looking For 5-7+ years of experience in Operational Excellence and Process Intelligence Background in management consulting or a similar client-facing environment Experience applying Lean and Systems Thinking principles Familiarity with AI, Automation, and Process Intelligence tools Strong analytical and problem-solving skills Ability to collaborate with clients and internal teams Location This position is based in Sofia, Bulgaria.

Mercier Consultancy is hiring a Dutch-Speaking Customer Service Representative for its Client's Consumer Services Department. This hybrid role is primarily based in Sofia, Bulgaria, though the job post appears in The Hague, South Holland, Netherlands. The position suits those fluent in Dutch who want to help customers and build positive experiences. What You Will Do Handle customer questions and requests in Dutch by phone, email, and chat. Support customers with topics like billing, account management, and product details. Resolve complaints and troubleshoot issues with professionalism. Document all customer interactions and transactions accurately in the CRM system. Work closely with internal teams to address and resolve customer concerns quickly. Keep current on company products, policies, and industry updates to provide informed support. What We Look For Fluency in Dutch. Strong communication skills across phone, email, and chat. Attention to detail when recording customer interactions. Ability to collaborate with colleagues and maintain a high standard of service.

As an IT Audit Manager at Experian, you will play a pivotal role in ensuring the integrity of our information systems and compliance with regulatory standards. You will lead a team of audit professionals in conducting thorough audits, assessing risk management processes, and providing insightful recommendations to enhance our IT governance.Your expertise will help safeguard our data assets and improve our overall operational efficiency. You will collaborate closely with various departments to ensure alignment with industry best practices.

We are seeking a dedicated IT Delivery Manager to spearhead the successful delivery of software projects from inception to completion. Utilize your project management skills to meet project objectives, ensuring both client satisfaction and team success. You will be contributing to a large-scale, high-visibility platform tailored for optimal performance, availability, and scalability, managing a substantial volume of documents within a distributed, cloud-based environment.YOUR ROLE:Oversee project delivery activities in partnership with technical leaders, project teams, and stakeholders.Maintain communication with stakeholders throughout the project lifecycle.Empower your team by fostering engagement, motivation, and personal development among all members.Act as a mentor to cultivate a collaborative, high-performing work environment.Manage team capacity, allocate resources effectively, and facilitate the evolution of team structure over time.Leverage Agile project management tools to plan, organize, and monitor project activities.Collaborate with the team to develop realistic roadmaps and challenge estimates when necessary.Track project and budget progress, ensuring deliverables are completed on schedule and within scope.Ensure documentation aligns with both internal and client standards.Evaluate and manage change requests while maintaining control over project goals and scope.Our roles emphasize in-person collaboration to enhance teamwork, learning, and relationship-building with clients, colleagues, and communities. As an employer, we strive to be flexible to accommodate your specific work/life needs.

Join our team at Experian as a Risk Manager, where you will play a vital role in identifying, analyzing, and mitigating risks that could impact our organization. You will collaborate with various departments to enhance risk management strategies and ensure compliance with regulatory standards.We are looking for a dynamic professional who can navigate complex risk scenarios and contribute to our mission of delivering data-driven insights.

Role overview constructorknowledg seeks a Senior IT Manager in Bulgaria to combine team leadership with direct technical work. The focus centers on Microsoft 365 and Entra ID, supporting both cloud productivity and identity management. This role involves guiding a small IT group while remaining actively engaged in technical projects and operations. What you will do Lead and mentor a team of 2-3 IT professionals, with the possibility to expand the group to 5 as company needs grow. Shape strategy and set direction for Microsoft 365 and Entra ID initiatives. Handle complex technical escalations that require expertise and sound judgment. Collaborate with security, engineering, and business teams to support broader company objectives. Balance leadership responsibilities with hands-on involvement in daily technical operations. Key qualifications Extensive hands-on experience with Microsoft 365 and Entra ID. Proven track record leading and developing small technical teams. Strong problem-solving skills, particularly in managing escalations. Comfort working independently and partnering with other departments. Location This position is based in Bulgaria.

Role Overview Playtech Plc is hiring a Data Manager in Sofia. This position oversees data management operations for a major technology company in the gaming sector. The Data Manager ensures data remains accurate, secure, and accessible across multiple platforms. What You Will Do Oversee daily data management activities Maintain data integrity and accessibility Work with teams from different departments to strengthen data analytics and reporting Support strategic business decisions through reliable data practices About Playtech Plc Playtech is a technology leader in the gaming industry, known for delivering innovative solutions to partners worldwide.

Main Purpose of the Job:The Global Product and Accreditation Manager for Forest Management Certification at SGS will spearhead the growth and development of the Global Forest Management Certification business. This pivotal role encompasses the management of FSC Forest Management accreditation and the oversight of local PEFC FM accreditations, supporting the Global Forestry Team in enhancing our Forest Management initiatives.Reporting Structure:This position reports directly to the Global Head of Forestry and Nature.Responsibilities:Lead the strategic development of the Business Assurance (BA) Forest Management certification, including FSC FM and PEFC FM.Oversee the FSC Forest Management accreditation and manage local PEFC FM accreditations.Ensure effective coordination of accreditation body audits and timely resolution of findings.Address complaints and appeals in line with SGS policies and accreditation standards.Prepare necessary documentation for Advisory Board meetings.Ensure certification competence, including auditor approval and technical sign-off roles.Oversee quality management and performance monitoring of SGS affiliates.Conduct internal technical audits as per the global audit plan.Perform Level 1 (L1) audits within accreditation scopes.Review certification reports for compliance and robust decision-making.Provide technical reviews of Forest Management reports as necessary.Offer timely technical support to SGS affiliates.Maintain comprehensive records as per accreditation requirements.Manage the ongoing accuracy of the FSC database.Ensure adherence to quality and safety standards of the SGS management system.Conduct FSC Forest Management audits as needed.Undertake additional duties as assigned by the direct line manager.Specific Authorities:Stop the use of any safety-hazardous equipment and report issues to higher authorities.Cease work affecting service quality and notify higher authorities.Initiate formal improvement requests for system deviations or identified improvements.

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

Join Experian as an IT Controls Manager focused on Internal Controls over Financial Reporting (ICFR). You will play a crucial role in ensuring robust IT controls, enhancing operational efficiency, and supporting compliance across our organization.

A career that’s the whole package!At Conga, we’ve cultivated a thriving community where our colleagues can excel. Here, you will discover opportunities to innovate and foster growth through both individual and team development, all within an environment that values every voice.Conga streamlines commercial operations, allowing businesses to operate as interconnected, smarter enterprises. By harmonizing the individuals and processes that propel commerce, Conga synchronizes pricing, quoting, contracting, rebates, and communications, ensuring that teams remain aligned and buyers keep progressing. The outcome is reliable decision-making, consistent buyer experiences, and sustainable growth. Over 10,000 clients globally, including more than 50% of the Fortune 100®, rely on Conga when faced with intricate commercial challenges and significant global implications.Our ethos is anchored in the Conga Way, a framework that embodies our values and influences everything from recruitment to decision-making, as well as essential programs such as recognition. Developed with input from our colleagues, the Conga Way is the cornerstone of our vibrant culture.Job Title: Platform Product ManagerLocation: Sofia, BulgariaReports to: Group Product ManagerThe Platform Product Manager at Conga is accountable for the strategy, planning, execution, and delivery of our core platform capabilities—the foundational services that power the entire Conga product suite. You will not only be developing a product; you will be creating the engine upon which other products are built. Here, you will bridge the technical and business realms, ensuring successful integration and performance.