companyCygnify logo

Assistant Manager of Digital Customer Care

CygnifySingapore
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Manager

Qualifications

QualificationsProven experience in a customer care management role, ideally with a focus on digital platforms. Strong analytical and problem-solving skills, with a track record of improving operational efficiencies. Excellent communication and leadership abilities. Familiarity with customer service technologies and tools. Bachelor’s degree in a relevant field is preferred.

About the job

About the Role

Cygnify is hiring an Assistant Manager of Digital Customer Care in Singapore. This position calls for someone who combines hands-on operational skill with a strategic mindset to strengthen and guide our digital customer care efforts.

The Assistant Manager will lead a team of about 10 customer care agents. The focus is on maintaining strong service standards, identifying ways to improve, and driving efficiency. Working closely with the business lead, this role helps shape our customer care function to be more responsive and centered on customer needs.

What You Will Do

  • Supervise daily operations for the customer care team, ensuring strong performance across key service metrics like response time and issue resolution.
  • Coach and support team members in real time, helping them solve problems and deliver better service.
  • Review current processes and introduce tools and workflows that improve efficiency and consistency.
  • Develop and maintain Standard Operating Procedures (SOPs) to standardize responses and reduce operational issues.
  • Work with internal teams to roll out new tools and enhance existing systems.
  • Oversee the email support system and lead the launch of new channels such as live chat, making sure they meet service expectations.
  • Serve as the main escalation point for complex customer concerns, ensuring solutions are accurate and customer-focused.

Location

Singapore

About Cygnify

Cygnify is a forward-thinking company dedicated to enhancing customer experiences through innovative digital solutions. We pride ourselves on our commitment to customer satisfaction and continuous improvement.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.