Assistant Manager of Digital Customer Care

About the Role Cygnify is hiring an Assistant Manager of Digital Customer Care in Singapore. This position calls for someone who combines hands-on operational skill with a strategic mindset to strengthen and guide our digital customer care efforts. The Assistant Manager will lead a team of about 10 customer care agents. The focus is on maintaining strong service standards, identifying ways to improve, and driving efficiency. Working closely with the business lead, this role helps shape our customer care function to be more responsive and centered on customer needs. What You Will Do Supervise daily operations for the customer care team, ensuring strong performance across key service metrics like response time and issue resolution. Coach and support team members in real time, helping them solve problems and deliver better service. Review current processes and introduce tools and workflows that improve efficiency and consistency. Develop and maintain Standard Operating Procedures (SOPs) to standardize responses and reduce operational issues. Work with internal teams to roll out new tools and enhance existing systems. Oversee the email support system and lead the launch of new channels such as live chat, making sure they meet service expectations. Serve as the main escalation point for complex customer concerns, ensuring solutions are accurate and customer-focused. Location Singapore

Join LVMH Moët Hennessy Louis Vuitton as an Assistant Manager in the Digital division for PCD Travel Retail APAC. In this dynamic role, you will drive digital marketing strategies and enhance online presence across the region, ensuring the brand remains at the forefront of the luxury travel retail market.

Cygnify seeks an Assistant Manager or Senior Executive for Customer Value Management in Singapore. This role focuses on increasing customer lifetime value and improving retention by applying data-driven lifecycle marketing strategies. Role overview The Assistant Manager will shape and deliver programs to retain customers, encourage upsell and cross-sell, and build long-term engagement. Success relies on using customer insights and marketing automation to reduce churn and strengthen relationships. Main responsibilities Customer strategy and campaign planning Develop and execute customer lifecycle strategies to improve retention, engagement, and value. Analyze customer behavior and data to uncover triggers and identify growth opportunities. Use SQL and analytical tools for segmentation, targeting, and tracking performance. Partner with Data Science and Analytics teams to refine Next Best Offer (NBO) frameworks. Design and implement targeted retention, upsell, and cross-sell campaigns. Create personalized offers to drive product adoption and loyalty. Prepare business cases and collaborate with Product, Marketing, Digital, and Sales teams to launch initiatives. Campaign execution and optimization Oversee end-to-end campaign execution across email, SMS, app push, and digital channels. Advance marketing automation for scalable, trigger-based, and real-time engagement. Apply test-and-learn approaches, including A/B testing, to improve results. Track and optimize key metrics such as conversion rates, engagement, retention, and ROI. Ensure strong campaign governance, effective contact strategy, positive customer experience, and compliance with policies. This position is based in Singapore.

Join our dynamic team at LVMH Moët Hennessy Louis Vuitton as a Senior Executive/Assistant Manager in the Digital, Ecommerce & CRM department for the SEAO region. In this pivotal role, you will oversee and enhance digital marketing strategies, manage ecommerce platforms, and drive CRM initiatives to elevate customer engagement and brand loyalty.

Join Atlas, the innovative operating system for the restaurant industry, designed to streamline every aspect of running a restaurant both online and offline. Our team, having previously scaled Grain to millions in revenue, is now on a mission to empower restaurateurs everywhere. Backed by seasoned investors from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and many more, we are building something extraordinary.Role OverviewAs a Logistics Coordinator & Customer Care Specialist, you will oversee logistics operations and address merchant requests comprehensively, ensuring prompt resolutions while upholding premier service standards to enhance customer satisfaction and Net Promoter Score (NPS).Team: Customer CareLocation: RemoteWorking hours: This is a full-time role, requiring a 5-day work week with 9-hour shifts. Flexibility for weekend and holiday shifts is expected.Your ResponsibilitiesManage logistics for active delivery orders and claims related to incidents reported by merchants.Compile and distribute summarized reports highlighting key metrics for the logistics team.Resolve customer complaints effectively, providing timely solutions and alternatives, and follow up to ensure satisfaction.Handle a high volume of communications from merchants, meeting performance targets for both personal and team metrics.Foster strong, trust-based relationships with customer accounts through proactive communication.Maintain comprehensive records of customer interactions, process accounts, and file necessary documentation.Adhere to established communication procedures, guidelines, and policies.Exceed customer expectations through exceptional service.Perform other ad hoc tasks as assigned.Team Performance MetricsTarget NPS: 75First Response Time Target: Resolution Time Target:

The Digital Governance Manager at NCS Pte Ltd will play a central role in shaping IT and data governance across the organization. This Singapore-based role focuses on building strong frameworks and supporting digital transformation initiatives. Main responsibilities Create and implement governance frameworks to guide IT and data management. Encourage data integrity and ensure compliance with industry standards and regulations. Collaborate with teams throughout the business to advance digital transformation objectives. Advise the organization on effective use of digital resources. Work with stakeholders to strengthen data management practices. Location This position is based in Singapore.

• Competitive salary up to $6,000, with a permanent contract including AWS and variable bonuses.• Convenient working location in the East, close to MRT station.• This regional role encompasses Southeast Asian countries.• Preferred experience in Digital Marketing within FMCG, consumer electronics, or audio-visual manufacturing sectors.Job Responsibilities• Formulate and implement a comprehensive regional marketing strategy in alignment with revenue and sales goals.• Generate demand and manage leads across digital channels for both B2B and consumer markets.• Oversee and enhance all digital platforms to ensure a consistent brand image and high conversion rates.• Monitor marketing performance, manage budgets effectively, and provide clear ROI insights.• Lead Go-To-Market strategies and product positioning for new launches.• Coordinate channel, partner, and trade marketing initiatives in line with regional objectives.• Mentor and develop the marketing team while managing collaborations with external agencies.• Serve as the primary marketing point of contact for regional stakeholders and headquarters in Japan.Job Requirements• Bachelor’s Degree in Marketing, Business, Communications, or a related field; a Master's degree is a plus.• Demonstrated success as a Digital Marketing Manager or in a similar capacity, with a proven record of impactful campaigns.• In-depth knowledge of digital marketing channels, tools, and platforms (such as Google Ads, Meta/Facebook Ads, and email marketing systems).• Strong analytical abilities to convert data into actionable strategies.• Exceptional communication and stakeholder management skills.• Proficiency in SEO, SEM, and content marketing techniques.• Familiarity with marketing automation tools and CRM systems is highly valued.• Innovative and proactive mindset with a keen interest in emerging digital trends.• Strong project management skills, capable of juggling multiple campaigns and deadlines.• Relevant digital marketing certifications (e.g., Google Ads, HubSpot, Facebook Blueprint) are advantageous.Interested candidates are encouraged to send their CVs in MS Word format to weiyan@triton-ai.comReg No. R1983718Triton AI Pte LtdLicense no. 21C0661

Role Overview Activate Interactive Pte Ltd is hiring a Senior Service Designer focused on Digital and Customer Experience. This position is based in Singapore. The role centers on developing service designs that improve user experiences, simplify processes, and support customer satisfaction across digital products and services. What You Will Do Design service experiences that address both user needs and business goals Apply user-centered design methods to shape digital offerings Work closely with teams from different functions to define service touchpoints Create end-to-end solutions that connect digital and customer experience What We Look For Extensive experience in service design, with a focus on digital and customer experience Strong background in user-centered design practices Ability to collaborate with cross-functional teams Skill in developing comprehensive design solutions that support business objectives

Join our dynamic team at sia as a Senior Manager of Digital Technology & Transformation, where you will spearhead innovative digital initiatives and drive transformative technology projects. You will collaborate with cross-functional teams to enhance our digital capabilities and optimize operational efficiency.

Job Location: Singapore, SingaporeWhiteshield is a prominent global policy advisory and AI economics firm, renowned for its swift and incisive responses to pressing global challenges. By leveraging state-of-the-art tools and technologies coupled with the expertise of leading international specialists, we engage with decision-makers to tackle the most significant societal issues. Our reputation is built on our rapid decision support, innovation, advanced data science algorithms, and profound policy knowledge. We excel at bridging the gaps between policy, business, and technology.We are on the lookout for a highly skilled and motivated Digital Delivery Manager to join our dynamic delivery organization at Whiteshield. This pivotal role will focus on establishing governance frameworks and fostering excellence in our intricate digital and policy initiatives. The ideal candidate will possess extensive experience in both project and program management, with a strong emphasis on Agile methodologies and digital product delivery, enhancing collaboration with our technical and policy teams.This position carries significant responsibilities and the opportunity to create a meaningful impact—enhancing our delivery capabilities, contributing to our business, and influencing governments worldwide. We seek entrepreneurial individuals eager to leave their mark on the world, and we empower and reward our team members accordingly. There is ample opportunity for creativity and innovative ideas that challenge the status quo, as we consistently deliver substantial new features and complex initiatives.You will work closely with our Principals and Partners, collaborating across all cross-functional delivery teams, including product managers, developers, UI/UX designers, data scientists, business analysts, and QA teams.

Similarweb provides digital intelligence to help businesses analyze online activity and sharpen their strategies. Well-known organizations such as Google, eBay, and Adidas rely on Similarweb’s data and solutions. Since joining the NYSE in 2021, the company has continued to expand its global presence. Role overview This Customer Success Manager position is based in Singapore and focuses on supporting both SMB and enterprise clients across the APAC region. Mandarin fluency is required. Experience in digital marketing is important for success in this role. Why this role matters The Customer Success Manager plays a central part in building strong relationships with clients and ensuring they gain measurable value from Similarweb’s SaaS platform. The role supports long-term customer engagement and retention. Serve as the key ambassador for the platform, making it relevant and useful for clients. Position Similarweb as an essential partner within each client’s organization. Drive adoption so the platform becomes integral to clients’ business strategies. What you will do Act as the main point of contact for users in assigned accounts. Guide and support clients as a trusted advisor throughout their journey with the platform. Identify and address risks of account churn, taking proactive steps to retain and engage customers. Manage and grow long-term customer relationships, with a focus on renewals and account longevity. Support the identification of upsell opportunities during the customer lifecycle. Develop a deep understanding of all Similarweb products and services. Ensure clients use the platform actively and understand how it supports their business goals.

Role: Assistant Manager, Data AnalystLocation: SingaporeResponsibilities:Customer Experience & Journey AnalyticsConduct comprehensive analytics on key customer journeys (e.g., Voice of Customer, feedback acquisition, onboarding, billing, service, retention).Develop CX scorecard dashboards to correlate journey health with business outcomes such as churn and Average Revenue Per User (ARPU).Create diagnostic analyses to pinpoint root causes and quantify areas for improvement.Train and manage AI/LLM models for automated classification of customer feedback topics.Map data according to critical journeys to identify drop-off moments and execute data-driven conversion rate optimization projects.Data Collection, Preparation & QualityUtilize SQL to extract data from various platforms, ensuring accuracy and completeness.Establish and maintain data quality checks and documentation for analytical datasets.Visualization & Self-Service IntelligenceDesign and sustain Tableau dashboards tailored for executives and journey owners.Standardize metric definitions to guarantee consistent usage throughout the organization.Advanced Analysis & ExperimentationLeverage Python for statistical analyses, modeling, and process automation.Automate routine reporting tasks to enhance efficiency.Insights to Action & Business EngagementConduct structured insight reviews with Journey Owners and leadership teams.Translate analytical findings into prioritized recommendations with measurable outcomes.Collaboration & GovernanceCollaborate with the Data team, BI Lead, and Data Engineering on data models, governance, and access.Act as a key partner for data and customer insights with CX, Product, and Channel teams.Adhere to privacy and compliance standards in all data-related activities.

Join Blue Wireless, a pioneering global leader in Wireless Network Solutions for enterprises worldwide. With an extensive reach across over 100 countries, we are revolutionizing the way LTE/5G and Starlink technologies are utilized to connect branches, remote sites, and vessels through innovative wireless solutions.Headquartered in Singapore, with operational bases in Australia, Malaysia, the Netherlands, the UK, and the United States, Blue Wireless is dedicated to making project rollouts seamless and predictable. However, our success extends beyond technology; it is driven by our exceptional team, whose creativity, proactive approach, and commitment to exceeding customer expectations fuel our continuous growth. We are always on the lookout for enthusiastic individuals to join our journey.Position: Digital Product Manager – FLOW PlatformRole OverviewWe are currently seeking a talented Digital Product Manager to spearhead the development and enhancement of FLOW, our next-generation digital platform aimed at transforming the interaction between customers and internal teams with our connectivity services.FLOW is a strategic initiative under Project Elevate ‘26, designed to create a unified digital platform that integrates currently fragmented systems, delivering a seamless end-to-end experience throughout the connectivity lifecycle. This platform will empower customers to onboard, quote, order, track delivery, and manage services via an intuitive self-service interface, bolstered by automation, APIs, and AI capabilities.The Digital Product Manager will take charge of the digital product strategy, roadmap, and delivery of the FLOW platform, focusing on customer-facing capabilities and vendor-based digital services.

Are you a visionary strategist eager to lead the charge in digital transformation? Do you thrive on enhancing business processes, implementing cutting-edge solutions, and steering teams through transitions? If you’re ready to create significant change by empowering organizations to leverage digital tools and reach operational excellence, we invite you to join our dynamic team!Key Responsibilities:1. Business Process Analysis Evaluate current processes, tools, and systems. Spot inefficiencies and opportunities for digital transformation. 2. Solution Design & Implementation Advise on and configure digital tools (collaboration, automation, analytics). Assist with the implementation, testing, and rollout of solutions. 3. Change Management Create communication and adoption strategies. Conduct training sessions and develop user documentation. Provide support to users transitioning to new digital tools. 4. Stakeholder Engagement Collaborate with department heads to align initiatives with business objectives. Facilitate workshops to gather requirements and feedback. 5. Monitoring & Reporting Monitor adoption metrics and performance enhancements. Compile reports on impact, ROI, and lessons learned. 6. Government Grant Applications Assist clients with relevant government grant applications. Engage with government bodies to develop grant solutions for Pixlr clients. 7. Project Management Oversee assigned projects related to digital transformation. Manage partnerships for third-party solutions involved in our projects. Achieve project goals within budget and revenue targets.

Join Activate Interactive Pte Ltd as a Product Manager and lead our transformative journey in the finance sector. You will be instrumental in shaping innovative digital solutions, enhancing user experiences, and driving business growth.

Funding Societies | Modalku stands as the foremost digital finance platform for small and medium-sized enterprises (SMEs) across Southeast Asia. With licenses in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are proudly backed by esteemed investors such as Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank. Our mission is to empower SMEs by facilitating business financing sourced from individual and institutional investors, while also offering payment solutions tailored for both SMEs and consumers.At Funding Societies | Modalku, our core values encapsulated in GETFS guide our operations:Grow Relentlessly: We aim to be our best, most authentic selves.Enable Teamwork, Disable Politics: We believe in success through collaboration.Test Measure Act: Continuous curiosity drives our innovation.Focus on Impact: We prioritize actions that yield tangible results.Serve with Obsession: We are committed to building long-term, mutually beneficial relationships through a customer-centric approach.We are seeking a passionate and motivated individual to fill the role of Assistant Manager, Client Experience. This person will specialize in our SME lending product and will play a crucial role in enhancing client interactions.Key Responsibilities:Team Leadership & Oversight:Lead and mentor the Client Experience (CX) team, offering guidance, support, and training to uphold high service standards.Supervise daily CX operations, encompassing live chat, email, hotline support, and post-sales services.Track team performance metrics (e.g., response times, resolution rates, customer satisfaction) and implement necessary improvements.Customer Journey & Service Excellence:Ensure a seamless and consistent customer experience throughout all touchpoints—from onboarding (document collection, KYC) to post-loan servicing.Address escalated customer concerns with professionalism, delivering timely and satisfactory resolutions.Process & Experience Enhancement:Identify and rectify inefficiencies in the customer service workflows to drive continuous improvement.Collaborate with product, operations, and tech teams to enhance internal tools, client-facing platforms, and communication channels.Lead initiatives aimed at optimizing customer onboarding, engagement, and retention.Insights & Feedback Management:Proactively collect, analyze, and report on client feedback through calls, surveys, and interactions.Translate feedback into actionable insights, driving cross-functional follow-ups to enhance products, processes, and customer experiences.Stakeholder Collaboration & Reporting:Act as the CX point of contact in stakeholder meetings, ensuring alignment with business objectives and strategies.

Join our dynamic team as a Digital Marketing Intern specializing in Account Management!This exciting internship offers a unique opportunity to gain hands-on experience in both Digital and Influencer Marketing.Your Responsibilities:Support the Account Manager in managing and executing marketing campaigns across digital and influencer platforms.Collaborate with various internal teams to ensure successful campaign activation.Monitor and ensure adherence to campaign timelines and deliverables.

Why Join Us at CoverGo?Attractive Salary PackageFully Remote Work EnvironmentOpportunity to Work with Cutting-edge Technology in the Insurtech SectorAbout CoverGoCoverGo is on a mission to revolutionize the insurance industry by making it entirely digital and accessible to all. We are a premier global no-code insurance platform specializing in health, life, and property & casualty insurance.Recognized as the Insurtech of the Year across Asia and recipient of multiple global awards.We partner with leading insurance enterprises, including AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, among others.Our diverse team comprises over 120 professionals from 30 different nationalities, collaborating remotely from various corners of the globe.Fully funded by reputable venture capital and institutional investors.We have a wide-reaching presence in Asia, EMEA, and the Americas, with an impressive growth rate of over 30x in annualized revenue since January 2021.We foster a culture that celebrates diverse perspectives, believing it is essential for building a thriving workplace and community.Role OverviewThe Digital Insurance Project Manager will play a pivotal role in overseeing and managing both new and ongoing projects within CoverGo. This position offers an incredible opportunity for a driven individual who is passionate about leading transformative initiatives in the insurtech landscape.Key ResponsibilitiesDevelop and maintain strong relationships with clients and stakeholders.Facilitate project planning sessions with internal teams and client personnel.Assist in the formulation of solution proposals for client engagements, proposals, and proofs of concept.Engage in the design, submission, and review processes for proposals and proofs of concept.Support contract development and communication with clients.Identify and pursue growth opportunities for existing clientele.Monitor project progress and adjust strategies as needed.Ensure project timelines are met efficiently.Manage client and stakeholder relationships effectively.Conduct regular project reviews and compile reports with key performance metrics using standard company metrics.

Join our innovative team at fuku as a Digital Marketing Executive, where you will play a pivotal role in shaping our marketing strategies and driving business growth. Located in the vibrant Tai Seng area of Singapore, you will devise, execute, and manage impactful marketing campaigns across both online and offline platforms.Your key responsibilities include overseeing our social media presence and website, crafting compelling copy for various marketing materials, and supporting cross-departmental marketing initiatives. You will also lead paid advertising efforts, including Facebook and Google Ads, and contribute to email marketing campaigns.Become part of a dynamic environment that values creativity and results. If you have a passion for digital marketing and want to make a significant impact, we want to hear from you!

Role overview This Account Manager position at Airwallex focuses on supporting small and medium enterprises (SMEs) in the digital and technology sectors. The role is based in Singapore and centers on building long-term client partnerships and driving business growth. What you will do Develop and maintain strong relationships with SME clients in digital and tech industries. Engage directly with customers to understand their business needs and challenges. Recommend tailored Airwallex financial solutions to help clients thrive in a digital-first landscape. Serve as a key point of contact, supporting client growth and ensuring satisfaction. About Airwallex Airwallex offers financial products designed for businesses looking to operate and expand globally. The team emphasizes collaboration and a commitment to helping clients achieve their goals.